Specifications

Trend Micro™ OfficeScan™ 10 Administrator’s Guide
9-42
5. To confirm the client now reports to the other server, do the following:
a. On the client computer, right-click the OfficeScan client program icon in the
system tray.
b. Select OfficeScan Console.
c. Click Help in the menu and select About.
d. Check the OfficeScan server that the client reports to in the Server
name/port field.
Note: If the client does not appear in the client tree of the new OfficeScan server
managing it, restart the new server’s Master Service (ofservice.exe).
Touch Tool
The Touch Tool synchronizes the time stamp of one file with the time stamp of another
file or with the system time of the computer. If you unsuccessfully attempt to deploy a
hot fix on the OfficeScan server, use the Touch Tool to change the time stamp of the
hot fix. This causes OfficeScan to interpret the hot fix file as new, which makes the
server attempt to automatically deploy the hot fix again.
To run Touch Tool:
1. On the OfficeScan server, go to <Server installation
folder>\PCCSRV\Admin\Utility\Touch.
2. Copy TMTouch.exe to the folder that contains the file you want to change. If
synchronizing the file time stamp with the time stamp of another file, put both files
in the same location with the Touch tool.
3. Open a command prompt and go to the location of the Touch Tool.