Specifications

Trend Micro™ OfficeScan™ 10 Administrator’s Guide
9-36
A Client Within the Corporate Network is Disconnected from the Server
Verify the connection from the Web console (Networked Computers > Connection
Verification) and then check connection verification logs (Logs > Networked
Computer Logs > Connection Verification).
If the client is still disconnected after verification:
1. If the connection status on both the server and client is offline, check the network
connection.
2. If the connection status on the client is offline but online on the server, the server’s
domain name may have been changed and the client connects to the server using
the domain name (if you select domain name during server installation). Register
the OfficeScan server’s domain name to the DNS or WINS server or add the
domain name and IP information into the "hosts" file in the client computer’s
<Windows folder>\system32\drivers\etc folder.
3. If the connection status on the client is online but offline on the server, check the
OfficeScan firewall settings. The firewall may block server-to-client
communication, but allow client-to-server communication.
4. If the connection status on the client is online but offline on the server, the client's
IP address may have been changed but its status does not reflect on the server (for
example, when the client is reloaded). Try to redeploy the client.
A Client Cannot Connect to a Smart Scan Server
1. Check if the following Computer Location settings have been configured properly:
• Reference servers and port numbers
• Gateway IP addresses
2. Check if the Smart Scan Server address on the standard or custom list of scan
servers is correct.
3. Test if connection using the server address can be established. Also ensure that you
click Notify All Clients after configuring the list. See Smart Scan Source on page
5-15 for details.
4. Check if the following configuration files on the Smart Scan Server and OfficeScan
client are synchronized:
•sscfg.ini
• ssnotify.ini