Specifications

Trend Micro™ OfficeScan™ 10 Administrator’s Guide
5-56
Spyware/Grayware cleaned, restart required. Please restart the computer.
OfficeScan cleaned spyware/grayware components but a computer restart is required to
complete the task.
Solution: Restart the computer immediately.
Spyware/Grayware cannot be cleaned.
Spyware/Grayware was detected on a CD-ROM or network drive. OfficeScan cannot
clean spyware/grayware detected on these locations.
Solution: Manually remove the infected file.
Spyware/Grayware scan result unidentified. Please contact Trend Micro
technical support.
A new version of the Spyware Scan Engine provides a new scan result that OfficeScan
has not been configured to handle.
Solution: Contact your support provider for help in determining the new scan result.
Spyware/Grayware Restore Logs
After cleaning spyware/grayware, OfficeScan clients back up spyware/grayware data.
Notify an online client to restore backed up data if you consider the data harmless.
Information about which spyware/grayware backup data was restored, the affected
computer, and the restore result are available in the logs.
To view spyware/grayware restore logs:
PATH: LOGS > NETWORKED COMPUTER LOGS > SPYWARE/GRAYWARE RESTORE
1. Check the Result column to see if OfficeScan successfully restored the
spyware/grayware data.
2. To save the log to a comma-separated value (CSV) file, click Export to CSV. Open
the file or save it to a specific location. A CSV file usually opens with a spreadsheet
application such as Microsoft Excel.