Specifications

Trend Micro™ OfficeScan™ 10 Administrator’s Guide
5-54
Explanation 2
The infected file is in the Temporary Internet Files folder of the client computer. Since
the computer downloads files while you are browsing the Web, the Web browser may
have locked the infected file. When the Web browser releases the file, OfficeScan will
clean the file.
Solution: None
Explanation 3
The file may be uncleanable. For details and solutions, see Uncleanable File on page A-13.
Spyware/Grayware Logs
OfficeScan generates logs when it detects spyware and grayware.
To view spyware/grayware logs:
PATH: LOGS > NETWORKED COMPUTER LOGS > SECURITY RISKS > VIEW LOGS > SPY-
WARE/GRAYWARE LOGS
NETWORKED COMPUTERS > CLIENT MANAGEMENT > LOGS > SPYWARE/GRAYWARE
L
OGS
1. Specify log criteria and click Display Logs.
2. View logs. Logs contain the following information:
• Date and time of spyware/grayware detection
• Affected computer
• Spyware/Grayware name
• Scan type that detected the spyware/grayware
• Details about the spyware/grayware scan results (if scan action was performed
successfully or not)
• Log details (Click View to see the details.)
3. Add spyware/grayware you consider harmless to the spyware/grayware approved
list.
4. To save the log to a comma-separated value (CSV) file, click Export to CSV. Open
the file or save it to a specific location. A CSV file usually opens with a spreadsheet
application such as Microsoft Excel.