Specifications

Trend Micro™ OfficeScan™ 10 Administrator’s Guide
5-50
Passed
• First action is Pass. OfficeScan did not perform any action on the infected file.
• First action is Clean but cleaning was unsuccessful. Second action is Pass so
OfficeScan did not perform any action on the infected file.
Passed a potential security risk
This scan result only displays when OfficeScan detects "probable virus/malware" during
Manual Scan, Scheduled Scan, and Scan Now. OfficeScan automatically uses Pass as the
scan action when it detects probable virus/malware. Refer to the following page on the
Trend Micro online Virus Encyclopedia for information about probable virus/malware
and how to submit suspicious files to Trend Micro for analysis.
http://www.trendmicro.com/vinfo/virusencyclo/default5.asp?VName=POSSIBLE_V
IRUS&VSect=Sn
B. If Scan Action is Unsuccessful
The following results display if OfficeScan was unable to perform the configured scan
action:
Unable to clean or quarantine the file
Clean is the first action. Quarantine is the second action, and both actions were
unsuccessful.
Solution: See "Unable to quarantine the file" below.
Unable to clean or delete the file
Clean is the first action. Delete is the second action, and both actions were unsuccessful.
Solution: See "Unable to delete the file" below.
Unable to clean or rename the file
Clean is the first action. Rename is the second action, and both actions were
unsuccessful.
Solution: See "Unable to rename the file" below.