Specifications

Trend Micro™ OfficeScan™ 10 Administrator’s Guide
4-40
4. If unable to update from all possible sources, the Update Agent quits the update
process.
The update process is different if the option Update agent: always update from
standard update source (OfficeScan server) is enabled and the OfficeScan server
notifies the agent to update components. The process is as follows:
1. The agent updates directly from the OfficeScan server and disregards the update
source list.
2. If unable to update from the server, the agent tries connecting directly to the Trend
Micro ActiveUpdate server if any of the following is true:
•In Networked Computers > Client Management > Settings > Privileges
and Other Settings > Other Settings tab > Update Settings, the option
Clients download updates from the Trend Micro ActiveUpdate Server is
enabled.
• The ActiveUpdate server
(http://osce10-p.activeupdate.trendmicro.com/activeupdate) is the first entry
in the Customized Update Source List.
Tip: Place the ActiveUpdate server at the top of the list only if you experience
problems updating from the OfficeScan server. When clients update directly
from the ActiveUpdate server, significant bandwidth is consumed between the
network and the Internet.
3. If unable to update from all possible sources, the Update Agent quits the update
process.