User manual

27 • Troubleshooting
ColorQuartet 5.0 Pro
222
1 • Generate a description of your computer with the Apple System Profiler.
2 • Write down an accurate step-by-step description of the actions you performed just before
the problem occurred.
From the Apple menu, choose Apple System Profiler. From the File menu,
choose New Report and include as much information as possible (scanning
the entire hard disk for applications can take a few minutes and may not be
necessary). A full report will be generated that you can save to disk.
The report can be viewed and printed as a text file or as a System Profiler docu-
ment by clicking on the radio buttons at the top of the document. If you are
not used to sending Macintosh files via e-mail, display the report as a text
file, copy the entire text, and paste it into an e-mail when you contact us for
support. Otherwise, you can also attach the document itself.
Every button you click and every window you open is important. The
more you can tell us about your actions, the easier it will be for us to
reproduce the problem and find a solution. You should therefore
include a detailed description of what happened when you request
support.