User manual

27 • Troubleshooting
ColorQuartet 5.0 Pro
221
Check whether there are Extension conflicts
If you have upgraded your system software, there may be items in your Extensions folder that
are incompatible with the new system. This can cause problems with ColorQuartet or other pro-
grams.
By restarting your computer with only the basic MacOS extensions turned on, you can check
whether there are extension problems.
1 • From the Apple menu, choose Control Panels-> Extensions Manager.
2 • From the Selected Set menu, choose MacOS X.X Base.
3 • Restart the computer and see whether ColorQuartet now functions normally.
4 • If Color Quartet now works as expected, use the Extensions Manager to manually enable a
few extensions at a time.
Check whether you have the latest version of ColorQuartet
If your operating system has been updated, you may need to update ColorQuartet as well.
1 • Check our web site www.purup-eskofot.com to see whether a newer version of ColorQuartet
has become available.
Before contacting customer support, put together the information we need to help you
Our technical support function can help you much faster if you supply us immediately with
information about your system setup and about the actions that led to your problem. Therefore,
in your own interest, you should do the following:
• This disables all third-party extensions.
• You will be able to restore your normal extensions setup later by choosing
My Settings.
Each time you do this, restart the computer and then check ColorQuar-
tet, until you have figured out which extension is causing the problem.
If you have trouble finding the information you need, please contact
your local Purup-Eskofot dealer for help.