User manual

27 • Troubleshooting
ColorQuartet 5.0 Pro
220
Basic Troubleshooting for Macintosh
If ColorQuartet crashes or seems unstable, or if you suspect an incompatibility with other soft-
ware you have installed, our customer support will be able to help you much faster if you carry
out the following procedures before contacting your dealer.
Check whether you have enough free memory
When ColorQuartet is running at the same time as all your other applications (Photoshop,
Quark XPress, Illustrator, etc.), the total memory use may be too high for optimal performance.
1 • Start up all the applications you plan to use.
2 • Push ColorQuartet’s memory use to the maximum by doing the following:
3 • Switch to the Finder.
4 • Choose About this Computer from the Apple menu.
Check whether you have enough disk space
As a general rule, you should always have at least 150-200 MB free for saving files, storing tem-
porary files, etc. The exact amount of free disk space needed cannot be stated exactly. But if you
come close to running out of free space, it can cause problems with any Macintosh program and
can, in the worst case, cause your computer to freeze up irreparably.
• Open a large preview.
• Draw several crop frames and double-click on all the crops.
• Open the feedback window.
• Open a color tool.
Click on the desktop or choose Finder from the application menu at the
top right-hand corner of the screen.
• The Largest Unused Block of memory should now be at least 3 megabytes.
• If it is not, you can:
-- close some of the other applications while running ColorQuartet.
-- assign less memory to the other applications.
-- install more memory in the computer.
• NOTE that ColorQuartet will always warn you if there is not enough memory
to carry out the operations you request.