Service manual

7020
SOLUTION: Power OFF the main body and then remove the FS107. Examine covers for
protruding screws or damaged covers.
FS107, J20-6 intermittently when making copies.DESCRIPTION: SOLUTION ID:
136090
SOLUTION:
CAUSE: The finisher front door is opening during copying. The door actuator is not properly
contacting the interlock switch.
SOLUTION: Repair or reform door actuator. Repair or replace the interlock switch (p/n
12QR86010) as needed.
USAGE:
1
FK101, unable to receive faxes.DESCRIPTION: SOLUTION ID:
136523
SOLUTION:
CAUSE: Closed area RX is set to ON.
SOLUTION: To program Closed area RX to OFF, perform the following:
1. Power the copier ON.
2. Press the HELP key.
3. Press [Key-ope mode] on the touchscreen.
4. Press [2. FAX] on the touchscreen.
5. Press [Special set] on the touchscreen.
6. Using the numeric key pad enter 9272 for password.
7. Press [OK] on the touchscreen.
8. Press [Function parameter setting on the touchscreen.
9. Press [System] on the touchscreen.
10. Press the down arrow on the right side of the touchscreen until [Closed area RX] is highlighted
in dark blue.
11. Press [EDIT] on the touchscreen to change the setting to OFF.
12. Press [BACK] three (3) times.
13. Press [CANCEL] one (1) time.
14. Press [BACK] one (1) time.
15. Press [RETURN] one (1) time to return to the normal copy mode.
USAGE:
1
Unable to adjust the touchscreen sensitivity.DESCRIPTION: SOLUTION ID:
137300
SOLUTION:
CAUSE: Failure of the touchscreen.
SOLUTION: Replace the touch key board (p/n 26NA87520).
USAGE:
1
Intermittently, the image is not printed except a 30mm width in the center of the page.DESCRIPTION: SOLUTION ID:
137785
SOLUTION:
CAUSE: This problem has been identified with image firmware level 31 (and earlier).
SOLUTION: Upgrade image firmware to latest level (level 32 or higher).
Change dipswitch 6-3 to 1.
Note: The latest firmware is available at [[http://www.konicabt.com/konicode/PubBrowser/eproms|
URL http://www.konicabt.com/konicode/PubBrowser/eproms]].
USAGE:
1
ISW Trns utility specifications.DESCRIPTION: SOLUTION ID:
137808
SOLUTION:
The ISW utility version3.40E is compatible with the following PC operating systems: Microsoft*
Windows* 95, Windows 98, Windows Me, Windows NT4.0, Windows 2000 and Windows XP.
*[[Trademark ownership information| FILE V:\TEXT\TRADEMRK.TXT NEW]]
USAGE:
1
FK101, not recognized by the main body.DESCRIPTION: SOLUTION ID:
138378
SOLUTION:
CAUSE: The FK101 has been disabled by the faulty part isolation in the 25 mode.
SOLUTION: To enable the FK101, perform the following:
1. Power the copier OFF.
2. Access the 25 mode (power the copier ON while simultaneously pressing the 2 and 5 keys).
3. Select option [1. SOFTWARE SWITCH].
4. Scroll to dipswitch 19-1.
5. Set to 0 by selecting OFF.
6. Power the copier OFF/ON using SW1 (Main power switch) to return to normal copy mode.
USAGE:
1
J97-1 when duplexing 8.5x11 only.DESCRIPTION: SOLUTION ID:
138471
99
Copyright 2005, Konica Minolta Business Solutions U.S.A., Inc.
May 2005