Service manual
7020
SOLUTION:
CAUSE: An older version of Scantrip is being used.
SOLUTION: Upgrade the Scantrip utility to the latest version which allows the selection of Mailbox
0 or 0000 for use with the Fax option.
Note: Scanning utilities (Scantrip and Scantrip Admin) are now posted on the [[Konica SEC
website| URL http://www.sec.konicabt.com/main.html]].
USAGE:
1
Hardware counter not advancing.DESCRIPTION: SOLUTION ID:
124901
SOLUTION:
CAUSE: Incorrect software SW settings.
SOLUTION: Change software SW setting 15 bit 0 to a 0. To change software SW 15 bit 0 to a 0
perform the following;
1. Access the 25 mode (power machine OFF/ON while holding the 2 and the 5 key).
2. Press [1. Software SW].
3. Using the up-arrow on the far left of the touchscreen scroll to Software SW 15.
4. Press [OFF] located on the touchscreen.
5. Press [RETURN].
6. Power the copier OFF/ON.
USAGE:
1
Does Konica provide support for Equitrac* products?DESCRIPTION: SOLUTION ID:
125488
SOLUTION:
For technical support information please visit [[http://www.metrics.com/Support/| URL
http://www.metrics.com/Support/]] or contact trained Support Engineers by telephone at
519.885.2458, by fax at 519.746.7931 or via E-mail at support@metrics.com
Note: Technical Support is available Monday through Friday, 8 AM to 6 PM, EST.
*[[Trademark ownership information| FILE V:\TEXT\TRADEMRK.TXT NEW]]
USAGE:
1
Machine stops with no display during L-detect.DESCRIPTION: SOLUTION ID:
126292
SOLUTION:
CAUSE: The FM1 DCPS cooling fan was not plugged in.
SOLUTION: Plug in FM1 (p/n 26NA80510) DCPS fan located on the lower rear of the machine.
USAGE:
1
Black copies.DESCRIPTION: SOLUTION ID:
126404
SOLUTION:
CAUSE: The main CB has failed.
SOLUTION: Reseat the connectors on the main CB. Flash the main CB firmware. If problem
persists, replace the main CB (p/n 26NA-9301).
USAGE:
1
How to enable or disable the protocol trace list (Protocol Auto Print).DESCRIPTION: SOLUTION ID:
126899
SOLUTION:
To enable or disable the protocol trace list, perform the following:
1. Press the [HELP] key.
2. Press [KEY-OPE MODE] on the touchscreen.
3. Press [2. FAX] on the touchscreen.
4. Enter 9272 for the service mode password.
5. Press [SPECIAL KEY].
6. Press [OK].
7. Press [FUNCTION PARAMETER SETTING].
8. Press [LIST OUTPUT MODE].
9. Press [DOWN ARROW] until 'Protocol auto print' is highlighted.
10. Press [EDIT]] to toggle one of the desired setting: OFF, Always or Only Error.
11. Press [BACK] three times.
12. Press [CANCEL] .
13. Press [BACK].
14. Press [RETURN] to return to standby mode.
USAGE:
1
IT101, rotation sort and rotation group will not operate in printer mode.DESCRIPTION: SOLUTION ID:
127261
SOLUTION:
CAUSE: Older System Software.
SOLUTION: Upgrade the System Software to level 5.5.2d which is a special parallel only upgrade
patch to allow proper sorting when an IT101 is installed.
Notes:
1. Install 8.5x11 paper in one paper tray and 8.5x11R in another.
2. Turning collate off and turning offset on within the print driver should also be performed to obtain
proper sorting operation.
USAGE:
1
94
Copyright 2005, Konica Minolta Business Solutions U.S.A., Inc.
May 2005