Service manual
7020
Konica's Scan-to-Disk technology allows scanning of documents from the print engine's platen
glass or the document feeder directly to file where it is stored in a mailbox on the print engine's
internal hard disk. For details on Konica's Scan-to-Disk technology, please refer to the Konica print
engine's documentation.
Scantrip Admin functions as a general user tool as well as an administration tool. It allows retrieval
and deletion of image files (created with the print engine's Scan-to-Disk feature) from a personal
mailbox. These user-level operations can be performed manually or automatically (with the
Auto-Polling feature).
Note: Scanning utilities (Scantrip and Scantrip Admin) are now posted on the [[Konica SEC
website| URL http://www.sec.konicabt.com/main.html]].
How to disable the key counter from incrementing during print jobs.DESCRIPTION: SOLUTION ID:
100647
SOLUTION:
To disable the key counter from incrementing during print jobs, perform the following:
1. Access the 25 mode (while holding down the 2 and 5 keys, power the machine ON).
2. Press 1 on the touch screen (Software SW).
3. Scroll to switch 21-6 using the arrow keys on the touch pad.
4. Press ON.
5. Press the Return key on the touchpad.
6. Power the machine OFF/ON to exit the 25 mode.
USAGE:
1
The machine will not recognize Tray 2 with 8.5x14 paper installed.DESCRIPTION: SOLUTION ID:
101816
SOLUTION:
CAUSE: The machine was not set for a destination code of USA.
SOLUTION: To set the machine for USA, perform the following.
1. Access the 25 mode (power the machine ON, while holding down on the 2 and 5 keys).
2. Press 1 on the touch screen (Software SW).
3. Scroll to switch 5-0 using the arrow keys on the touch pad.
4. Press ON (0).
5. Scroll to switch 5-1 using the arrow keys on the touch pad.
6. Press OFF (1)
7. Press the Return key on the touchpad.
8. Power the copier OFF/ON to exit the 25 mode.
USAGE:
1
If the machine runs out of toner, will the machine stop printing?DESCRIPTION: SOLUTION ID:
102362
SOLUTION:
The machine will stop if software switch 4-5 is set to a data of 1. To verify/change the setting of
software switch 4-5, perform the following:
1. Power the copier OFF.
2. Access the 25 mode (power the copier ON, while pressing the 2 and 5 keys).
3. Touch [1. Software SW] on the touchscreen.
4. Scroll to software switch 4-5 using the arrow keys.
5. Set 4-5 to 1 (Stops) or 0 (Does not stop) as required.
6. Power the copier OFF/ON to exit the 25 mode.
USAGE:
1
Toner on the edges of copies, prints, and received faxes.DESCRIPTION: SOLUTION ID:
103389
SOLUTION:
CAUSE: Toner adhering to the transfer guide plate due to a missing electrode spring (p/n
26NA26260).
SOLUTION: Replace the missing electrode spring. The spring makes an electrical connection
between the electrode plate (p/n 26NA26250) and the transfer guide plate which is part of the
transfer guide plate assembly (p/n 26NA-2610). The spring applies a voltage to the transfer guide
plate which prevents toner from adhering to the guide plate.
USAGE:
1
How to perform color scanning on the 7020.DESCRIPTION: SOLUTION ID:
103879
SOLUTION:
The 7020 with IP421 supports only black and white scanning. Color document will be saved as a
1-bit data grayscale G4 TIF file.
Note: The HD103 hard drive kit (PCUA 950231) and the KN303 network card (PCUA 950230) must
be installed in IP421 to support scanning.
USAGE:
1
When selecting 'Printer Mode' in the Key Operator Mode there is a setting 'Moving to power
Save'. What do the available selections (Normal and Immediate) accomplish?
DESCRIPTION: SOLUTION ID:
104773
SOLUTION:
The Printer Power Saver mode determines when the power saving mode switches back ON after
the printing process has completed. The details of each setting are as follows:
1. When the setting is Normal, the power saving mode switches back on according to the time
preset in the power saver mode.
2. When the setting is Immediate, the power saving mode switches back on one minute after
USAGE:
1
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Copyright 2005, Konica Minolta Business Solutions U.S.A., Inc.
May 2005