Service manual

7020
wiring/2 as a set.
Paper jams after feeding from paper tray.DESCRIPTION: SOLUTION ID:
84067
SOLUTION:
CAUSE: Paper size indicator on paper tray does not match the paper size loaded in the tray.
When loaded paper is larger than paper size indicator on tray, a paper jam will always occur.
SOLUTION: Set paper size indicator on paper tray to match the the paper size loaded in the tray.
USAGE:
1
Does the 7020 have a verification stamp?DESCRIPTION: SOLUTION ID:
84607
SOLUTION:
The 7020 does not have a verification stamp.
USAGE:
1
FK101, how to scan an original when the main body is receiving or printing a faxDESCRIPTION: SOLUTION ID:
85868
SOLUTION:
If the main body is receiving a fax, it will be in Fax Mode. To scan an original and make a copy,
select Copy Mode. When the machine has completed making the copy, and receiving the fax, it
will change to Fax Mode to print the fax. If the main body has received an incoming fax and is
printing it, an original can be scanned by pressing Reserve on the display. When the machine is
finished printing the fax, it will switch to Copy Mode and print the original that was scanned.
USAGE:
1
Does a parallel printer cable come with the either the 7020 or IP011?DESCRIPTION: SOLUTION ID:
85968
SOLUTION:
An IEEE 1284 Centronics* parallel printer cable is required and is not included with the 7020 or
IP011. The cable can be purchased locally.
*[[Trademark ownership information| FILE V:\TEXT\TRADEMRK.TXT NEW]]
USAGE:
1
FileCheck and FileSend buttons within the ISW Trns utility main window are grayed out after
copying the files.
DESCRIPTION: SOLUTION ID:
87650
SOLUTION:
CAUSE: One or more control files are missing in the ISW Trans firmware folder.
SOLUTION: Verify the following files are in the "SendFile Info" Window:
26necxxx0000.b01
26necxxx0000.b02
26necxxx0000.b03
26necxxx0000.b04
26necxxx0000.b05
26necxxx0000.b06
Note: xxx is the firmware version for the control files.
Verify all the files are in the source folder or on five floppy disks before using the copy utility in the
ISW Trns utility. Copy the missing files into the correct folder.
USAGE:
1
7020 fully powers up when only the main power switch (SW1) is switched ON.DESCRIPTION: SOLUTION ID:
89544
SOLUTION:
CAUSE: A print controller (IP011 or IP421) is installed.
SOLUTION: This is normal operation when the 7020 is equipped with a print controller (IP011 or
IP421).
USAGE:
1
Squealing noise as the optics scan.DESCRIPTION: SOLUTION ID:
89639
SOLUTION:
CAUSE: Excessive tension on the optics motor drive belt.
SOLUTION: Reduce the tension on the belt by loosening the three motor mounting screws and
moving the motor slightly to the left.
USAGE:
1
FK101, The [*] and [#] keys are not recognized.DESCRIPTION: SOLUTION ID:
89832
SOLUTION:
CAUSE: The dialing method is not programmed for tone dialing.
SOLUTION: To program the dialing method for tone dialing, perform the following:
1. With the machine powered ON in a ready state, press the [HELP] key.
2. Touch [Key-Ope mode] at the bottom left of the touchscreen.
3. Touch [2. FAX] on the touchscreen.
4. Touch [Line parameter set] on the right side of the touchscreen.
5. Touch [EDIT] at the bottom of the touchscreen until the dialing method set value is PB.
6. Touch [BACK] on the lower right of the touchscreen two (2) times.
7. Touch [RETURN] on the lower right of the touchscreen, to return the machine to the ready state.
USAGE:
1
82
Copyright 2005, Konica Minolta Business Solutions U.S.A., Inc.
May 2005