Service manual

7020
FK101, CALL is printed in the REMARKS box on the transmission report.DESCRIPTION: SOLUTION ID:
93158
SOLUTION:
CAUSE: CALL printed in the REMARKS box of the transmission report indicates the fax
transmission was made by OFF HOOK dialing.
SOLUTION: This is normal operation when performing a manual transmission using OFF HOOK
dialing. The following are the two ways to perform OFF HOOK dialing:
1. From the 7020 fax mode touchscreen, perform the following:
a. Select the OFF HOOK key.
b. Enter the out going fax number.
c. Press START.
2. With a telephone connected to the FK101, perform the following:
a. Lift the handset and dial the out going fax number.
b. When a fax tone is heard on the handset, press START on the 7020 fax mode touchscreen.
c. Hang up the telephone.
USAGE:
2
How to enable two counts on the total counter for 11x17 paper.DESCRIPTION: SOLUTION ID:
94072
SOLUTION:
To enable two counts on the total counter for 11x17 paper, perform the following:
1. Enter the 25 mode, (turn the machine ON, while pressing the 2 and 5 keys).
2. Press 1 on the touch screen (Software SW).
3. Scroll to switch 1-1 using the arrow keys on the touch pad.
4. Press ON.
5. Press the Return key on the touchpad.
6. Turn the copier OFF, then ON to exit the 25 mode.
USAGE:
2
How to change the LCD screen to the layered type.DESCRIPTION: SOLUTION ID:
96525
SOLUTION:
Only the direct type LCD screen is available.
USAGE:
2
How to verify the ECM password.DESCRIPTION: SOLUTION ID:
98259
SOLUTION:
To verify the ECM password, perform the following:
1. Power the copier OFF.
2. Access the 25 mode (power the copier ON, while pressing the 2 and 5 keys).
3. Touch [5. Password Setting] on the touchscreen.
4. Touch [2. E.C.M master key code set] on the touchscreen.
5. Enter the number from touchscreen, as required.
6. Touch OK on the touchscreen.
7. Power the copier OFF/ON to exit the 25 mode.
Note: The ECM password is printed on pages 10 or 11 (with printer or fax options installed) of the
management list.
USAGE:
2
FS107, how to install a new staple cartridge.DESCRIPTION: SOLUTION ID:
99075
SOLUTION:
To install a new staple cartridge, perform the following:
1. Press OUTPUT on the operation panel to display the Output Mode Screen.
2. Press STAPLE SET to display the Staple Position Selection Screen.
3. Press ADD STAPLER. The stapler unit will move forward toward the finisher front door.
Note: DO NOT open the finisher front door while the Moving Stapler Screen is displayed;
otherwise the stapler will stop before completing the movement forward and cannot be reached to
replace the staple cartridge.
4. When the Check Stapler Screen is displayed, open the finisher front door and press the green
handle down to release the staple cartridge (clear plastic) from the cartridge holder.
5. Remove the empty staple case (white cardboard) by pulling the staple case downward. This is
opposite to the direction of the arrow cutout in the staple case.
6. Firmly insert the new staple case into the staple cartridge by aligning the arrows on the sides of
the case and cartridge.
7. Remove the holder tape, which is holding the staples in place.
8. Insert the staple cartridge into the cartridge holder and push it in securely.
9. Close the finisher front door, this will allow the staple unit to return to its home position.
10. Staple 10 to 15 sets to allow staples to advance forward in the stapling unit to staple the paper.
USAGE:
2
DF314, Date and Stamp feature is partially deleted when printed on the bottom of the copy.DESCRIPTION: SOLUTION ID:
99169
SOLUTION:
CAUSE: Firmware update required.
SOLUTION: Flash, at minimum, the System firmware to level 28 and Image to level 25.
Note: These files are available on the Konica EPROM download web site. Level 28 System
filename is 7020-M28p.exe and the level 25 Image filename is 7020-I25p.exe.
USAGE:
2
69
Copyright 2005, Konica Minolta Business Solutions U.S.A., Inc.
May 2005