Service manual

7020
SOLUTION:
CAUSE: Fixing web count was not reset in the 36 mode.
SOLUTION: To reset the fixing web counter in the 36 mode, perform the following:
1. Power the copier OFF.
2. Access the 36 mode (Power the copier ON while holding down the 3 and 6 keys).
3. Select 8. Counter Clear
4. Select 2. Fixing Counter
5. Select Yes (Fixing Counter Clear)
6. Press Return
7. Power the copier OFF/ON to exit the 36 mode.
USAGE:
4
PC/LAN Fax, when faxing using the PCL* driver a conflict occurs with the paper source and
output tray.
DESCRIPTION: SOLUTION ID:
121625
SOLUTION:
This issue has been escalated to Konica Corporation for resolution.
Notes:
1. Selecting auto select for paper source and default for output tray will allow proper faxing to
occur without conflict.
2. If you have equipment experiencing this symptom, please submit a new problem through the
NSSG Web Support including Management List, serial number and meter reading. These
submissions will allow proper tracking of field impact.
*[[Trademark ownership information| FILE V:\TEXT\TRADEMRK.TXT NEW]]
USAGE:
4
When copying non-standard size originals in platen mode, image is deleted.DESCRIPTION: SOLUTION ID:
125525
SOLUTION:
CAUSE: Copy-sheet size priority was set incorrectly.
SOLUTION: To set the Copy-sheet size priority, perform the following.
1. Access 25 mode (power OFF, hold the 2 and 5 keys, power ON).
2. Select option 1 [Software SW].
3. Use the scroll arrows to scroll to address 7-0
4. Select ON (The area outside the of the APS detected size is also copied).
5. Select OFF (Then the copier does erase the area outside of the original.
6. Power the machine OFF/ON to exit the 25 mode.
USAGE:
4
F23-01 at power up.DESCRIPTION: SOLUTION ID:
129057
SOLUTION:
CAUSE: CN932 in the drum carriage is loose resulting in a loss of 24V DC to the PCL (pre-charge
lamp).
SOLUTION: To verify the operation of the PCL (pre-charge lamp), perform the following:
1. Power the copier OFF.
2. Access the 47 mode (power the copier ON, while pressing the 4 and 7 keys), output code 51.
3. If the PCL does not turn ON remove the drum carriage and reseat CN932 (2 pin connector),
located on the front left side of the drum carriage.
4. Power the copier OFF/ON to return to normal copy mode.
USAGE:
4
DF314, not recognized by the main body.DESCRIPTION: SOLUTION ID:
131686
SOLUTION:
CAUSE: ICP3 (5V DC) on the RADF CB is OPEN due to a pinched wire to PS304 (RADF
open/close detect).
SOLUTION: Replace the RADF CB (p/n 13GL-9019) and check and reroute wiring to PS304 as
necessary.
Notes:
1. Refer to the [[ADF serial number, DF Control Board, firmware version and model compatibility
matrix| URL http://techweb.konicabt.com/tpm/media/t20030054a1e.pdf]].
2. To view the PDF, Acrobat* Reader must be installed. Acrobat Reader can be downloaded for
free from the Adobe* Web site at: [[http://www.adobe.com/products/acrobat/readstep2.html| URL
http://www.adobe.com/products/acrobat/readstep2.html]]
*[[Trademark ownership information| FILE V:\TEXT\TRADEMRK.TXT NEW]]
USAGE:
4
F46-11 shortly after power up.DESCRIPTION: SOLUTION ID:
143831
SOLUTION:
CAUSE: A loss of 24V DC to the scanner drive board from the DCPS1.
SOLUTION: To confirm the loss of 24V DC check CN60-1, CN60-2, and CN60-3 on the scanner
drive board. All three should have 24V DC supplied by CN6-2, CN6-4, and CN6-6 of the DCPS1.
Replace the DCPS1 (p/n 26NA84510) as needed.
USAGE:
4
49
Copyright 2005, Konica Minolta Business Solutions U.S.A., Inc.
May 2005