Service manual

7020
SOLUTION: Mylar guide sheets have been established that can be installed on Guide part/Middle
(p/n 13HA-1130) that aid in paper feeding. [[Install two (2) guide sheet/3 mylars (p/n 13HA10560) if
these errors occur| URL http://techweb.konicabt.com/tpm/media/cjc274.pdf]]. Applicable machine
serial number are 13HA05339 onwards.
Note: To view the above PDF, Acrobat* Reader must be installed. Acrobat Reader can be
downloaded for free from the Adobe* Web site at:
[[http://www.adobe.com/products/acrobat/readstep2.html| URL
http://www.adobe.com/products/acrobat/readstep2.html]]
*[[Trademark ownership information| FILE V:\TEXT\TRADEMRK.TXT NEW]]
J32 with the cleaning web fed out of the machine exit.DESCRIPTION: SOLUTION ID:
82435
SOLUTION:
CAUSE: Insufficient tension on the web supply roller.
SOLUTION: Reform the front regulating plate (p/n 26NA5410) and the rear regulating plate
(26NA5420) to apply more tension on the web supply roller.
USAGE:
4
Cannot run L-detect adjustment. Developing unit sleeve will not rotate and L-detect
becomes non-adjustable.
DESCRIPTION: SOLUTION ID:
82604
SOLUTION:
CAUSE: The ADU door is open.
SOLUTION: Close the ADU door completely, and then run L-detect. To perform the L-detection
adjustment, perform the following:
1. Install toner cartridge.
2. Access the 36 mode (hold the 3 and 6 keys at sub-switch power ON).
3. Select 1. [HV adjustment]
4. Press the NEXT or BACK button to scroll to the L-detection adjustment screen.
5. Press the START button, on the LCD or the green START button on the keyboard. The
developing motor will rotate during the adjustment period.
6. When the LCD indicates OK, the L-detect adjustment has completed successfully.
7. Power OFF/ON the sub-switch to return to normal copy mode.
USAGE:
4
How to enable jam code display.DESCRIPTION: SOLUTION ID:
84194
SOLUTION:
To enable jam code display, perform the following:
1. Power the copier OFF.
2. Access the 25 mode (power the copier ON, while pressing the 2 and 5 keys).
3. Touch [1. Software SW] on the touchscreen.
4. Scroll to software switch 10-7 using the arrow keys.
5. Set 10-7 to ON.
6. Power the copier OFF/ON to exit the 25 mode.
USAGE:
4
Image is deleted when copying small originals from the platen glass.DESCRIPTION: SOLUTION ID:
84491
SOLUTION:
CAUSE: In 25 mode, software dipswitch 21, bit 5 is set to 0.
SOLUTION: To correct the image deletion, perform the following:
1. Access the 25 mode (power the machine ON while holding down on the 2 and 5 keys).
2. Press the [1. Software SW] key.
3. Using the left up/down arrows select dipswitch 21.
4. Using the center up/down arrows select bit 5.
5. Select ON for the Dip-SW.
6. Power the machine OFF/ON to exit the 25 mode.
USAGE:
4
With the Auto Start feature enabled, every time the platen cover is lifted, a copy is made
whether a document is on the platen glass or not.
DESCRIPTION: SOLUTION ID:
84810
SOLUTION:
CAUSE: Platen APS is not enabled in the Key Operator Mode. This allows the auto start copy
feature to scan with no document on the glass.
SOLUTION: To enable Platen APS, perform the following:
1. Enter the Key Operator Mode by pressing the HELP key and then pressing KEY-OPE MODE on
the LCD in lower left hand corner.
2. Press SYSTEM/COPIER.
3. Press 12. MEMORY SWITCH.
4. Use the arrows on the right hand side to scroll to PLATEN APS.
5. Press EDIT to change to ON.
6. Press RETURN until the copy screen is seen.
USAGE:
4
44
Copyright 2005, Konica Minolta Business Solutions U.S.A., Inc.
May 2005