Service manual

7020
SOLUTION:
CAUSE: The roller support shaft was only welded on one end.
SOLUTION: If you have experienced this issue, please submit a new problem via the NSSG
support web and E-mail the Engineering department at [e-mail] with the name and
address of your Konica dealership or Branch office to coordinate plain base replacement.
USAGE:
5
The entire image on any size copy, or internal test print is blurry except for the last inch on
the trail edge.
DESCRIPTION: SOLUTION ID:
100100
SOLUTION:
CAUSE: The transfer guide assembly is deformed or damaged.
SOLUTION: Replace the transfer guide plate assembly (p/n 26NA-2610).
Note: There are no adjustment specifications for the guide therefore, it must be replaced as an
assembly.
USAGE:
5
FK101, R70 and R71 error codes when receiving from a FAX 9925.DESCRIPTION: SOLUTION ID:
101276
SOLUTION:
CAUSE: Reception error code detection failure.
SOLUTION: Disable ECM reception. To disable ECM reception, perform the following:
1. While in the Copier mode, press the [Help/?] button.
2. Press [Key- Ope Mode] on the LCD.
3. Press 2:[Fax] on the LCD.
4. Press the [Special Set] button
5. Enter 9272.
6. Press [Function Parameter Setting] button.
7. Press [Machine Setting] button.
8. Enter address [0f000d] from the touchscreen.
9. Press the [Data] button.
10. Enter the following data for ECM reception ability:
bit0: 00000000 disabled OFF
bit0: 00000001 enabled ON (default)
11. Press the [Confirm] button.
12. Press the [Return] button.
13. Power copier OFF/ON (both switches).
USAGE:
5
The hardware total counter does not increment.DESCRIPTION: SOLUTION ID:
105293
SOLUTION:
CAUSE: The hardware total counter is disabled in the 25 mode.
SOLUTION: To enable the hardware total counter, perform the following:
1. Turn the machine OFF.
2. Enter the 25 mode, (turn the machine ON, while pressing the 2 and 5 keys).
3. Select 1: Software Switch Setting.
4. Use the arrows on the LCD to select dipswitch 15-0.
5. Touch the OFF key on the LCD to change the data to 0.
6. Press PREVIOUS SCREEN.
7. Power the machine OFF/ON to exit the 25 mode.
USAGE:
5
Operation panel is locked-up.DESCRIPTION: SOLUTION ID:
108764
SOLUTION:
CAUSE: One or more of the fax one-touch buttons, on the FK101 20 button operation panel, is
stuck in the down position. This will lock up the complete operation panel including the LCD
touchscreen.
SOLUTION: Repair the stuck fax one-touch button(s) on the FK101 20 button operation panel.
Note: Any operation button or Key that is stuck in the down position will prevent access to 25, 36,
47 or Key Operator modes.
USAGE:
5
DF314, unable to adjust the height of the ADF.DESCRIPTION: SOLUTION ID:
111152
SOLUTION:
CAUSE: ADF height adjustment screw is stripped, due to missing hinge locking screw.
SOLUTION: Replace the complete left hinge (p/n 13GL10110)
Note: The adjustment screw is part of the complete hinge and can not be ordered separately.
USAGE:
5
Printer defaults set through the KN302 are ignored. This does not apply to defaults set
through the print driver.
DESCRIPTION: SOLUTION ID:
111848
SOLUTION:
This issue has been escalated to Konica Corporation for resolution.
Note: If you have equipment experiencing this symptom, please submit a new problem through
USAGE:
5
41
Copyright 2005, Konica Minolta Business Solutions U.S.A., Inc.
May 2005