Service manual
7020
wedge small piece of paper folded several times between the broken plastic portion and the plastic
rib next to M709 (Cooling fan motor) for added support. This may temporarily resolve the problem
until the conveyance casing is replaced.
2. The replacement conveyance casing does not include any of the hardware that is attached. All
the existing hardware on the broken conveyance casing must be removed on re-installed onto the
new conveyance casing.
3. Refer to the FS107 part catalog (2/2000) page 8 for a detailed illustration of this portion of the
Finisher.
4. If you have equipment experiencing these symptoms, please submit a new problem through
Konica NSSG Web Support including serial numbers of the FS107, copier and also copier meter
reading. These submissions will allow proper tracking of field impact.
J32-0, paper jamming at the fixing entrance plate.DESCRIPTION: SOLUTION ID:
100547
SOLUTION:
CAUSE: The white mylar sheet, attached to the fixing entrance plate/2 assembly, has separated
and is not laying flat against the plate. This, in turn, is obstructing the entrance to the fixing section
causing the paper to jam.
SOLUTION: Replace the fixing entrance plate/2 assembly (p/n 26NA-5480) as necessary.
Notes:
1. The adhesion method for attaching the white mylar sheet to the fixing entrance plate has been
improved. This countermeasure has been applied to production 7020's s/n 26NE15735 and above.
2. The improved fixing entrance plate/2 assembly (p/n 26NA-5480), as a replacement part, can not
be identified as being updated and the part number has not changed.
USAGE:
14
Can the FK102 be installed on the model 7020?DESCRIPTION: SOLUTION ID:
132313
SOLUTION:
The FK102 can be installed on the model 7020 with a serial number above 26NE17135.
Note: The main body firmware must be at latest level.
USAGE:
14
How to reset the machine (initialize memory) to factory defaults.DESCRIPTION: SOLUTION ID:
135473
SOLUTION:
To reset memory to factory defaults perform the following:
1. Enter the 25 mode (power the machine ON, while pressing the 2 and 5 keys).
2. Select Software SW.
3. Using the up/down arrows, scroll to address 3-4 (All Memory Reset).
4. Select OFF.
5. Power the machine OFF.
6. Enter the 47 mode (turn the machine ON, while pressing the 4 and 7 keys).
7. Enter 0, 9, 3, and press the START key.
8. Power the machine OFF/ON.
USAGE:
14
FK101, unable to receive faxes from an outside phone line. Faxes which are sent internally
will be received.
DESCRIPTION: SOLUTION ID:
84587
SOLUTION:
CAUSE: The telephone system designates incoming calls with two short rings and internal calls
with one ring. The 7020 does not recognize the double ring and will not accept that call.
SOLUTION: The number of rings and minimum ring stop time must be adjusted.
1. To adjust the number of rings, perform the following:
a. Enter the Key Operator Mode by pressing the HELP key and then pressing KEY-OPE MODE
on the LCD in lower left hand corner.
b. Press FAX.
c. Press LINE PARAMETER SET.
d. Use the arrows on the right hand side to scroll to NUM. OF RINGS.
e. Press EDIT to change to 0 or 1. Ensure that RECEIVE MODE is set to AUTO RX.
2. To adjust the minimum ring off time, perform the following:
a. Enter the Key Operator Mode by pressing the HELP key and then pressing KEY-OPE MODE
on the LCD in lower left hand corner.
b. Press FAX.
c. Press SPECIAL SET.
d. Enter Technician passcode 9272.
e. Press OK.
f. Press FUNCTION PARAMETER SETTING.
g. Press NETWORK.
h. Use the right hand side arrows to highlight MIN. RING OFF TIME.
i. Press EDIT to set to 100ms.
j. Return to idle mode.
USAGE:
13
F81-1 at setup.DESCRIPTION: SOLUTION ID:
86190
19
Copyright 2005, Konica Minolta Business Solutions U.S.A., Inc.
May 2005