Service manual

7020
How to route PC-FAX documents received by the machine automatically to an email
addresses list.
DESCRIPTION: SOLUTION ID:
164237
SOLUTION:
Automatic email of received (incoming) PC-FAX documents is not available on this machine.
As a workaround, on machines equipped with an IP hard drive, PC-FAX documents are stored by
default in box 0000 on the IP unit hard drive. Using third party software, these documents can then
be emailed after they are downloaded to a workstation in a semi-automatic or fully automatic mode.
Semi-automatic (user interaction required) email forwarding can be accomplished using Konica
Minolta ScanTrip*. The documents can be polled automatically (and simultaneously deleted) from
the IP unit hard drive to a workstation using ScanTrip then forwarded by a user to email recipients.
Automatic email forwarding can be accomplished using Konica Minolta DocuBreeze*. The
documents can be polled (and simultaneously deleted) from the IP unit hard drive to a workstation
then passed onto the users email by DocuBreeze to be forwarded to email recipients (provided
Docubreeze is configured to perform this action).
*[[Trademark ownership information| FILE V:\TEXT\TRADEMRK.TXT NEW]]
USAGE:
0
COPY IN PROGRESS message when using the RADF only. Platen copying and internal tests
print normally.
DESCRIPTION: SOLUTION ID:
164554
SOLUTION:
CAUSE: The machine's memory has become corrupt.
SOLUTION: Reset the machine to factory defaults. To reset memory to factory defaults, perform
the following:
1. Enter the 25 mode (power the machine ON, while pressing the 2 and 5 keys).
2. Select Software SW.
3. Using the up/down arrows, scroll to address 3-4 (All Memory Reset).
4. Select OFF.
5. Power the machine OFF.
6. Enter the 47 mode (turn the machine ON, while pressing the 4 and 7 keys).
7. Enter 9, 2, press the START key, press the STOP/CLEAR key.
8. Enter 0, 9, 6, press the START key, press the STOP/CLEAR key.
9. Enter 0, 9, 3, and press the START key.
10. Power the machine OFF/ON.
Note: When the memory board is initialized, all data is deleted.
USAGE:
0
DF314, E89-02 code when running spiral-punched (19-hole GBC) paper.DESCRIPTION: SOLUTION ID:
164629
SOLUTION:
CAUSE: Paper specification limitation for the RADF.
SOLUTION: Running GBC punched paper through the document feeder is not recommended.
USAGE:
0
Intermittent F41-1 codes (and other random 'F-codes').DESCRIPTION: SOLUTION ID:
165059
SOLUTION:
CAUSE: Right side door interlock insulating sheet (p/n 26NA50971) has cracked and is causing
arcing. The springs on the transfer/separation corona may also be contaminated or deformed.
SOLUTION: Remove door latch mechanism to access the high voltage casing on the door.
Remove casing and access the insulating sheets. Replace these pieces and replace any
contaminated or deformed springs (located on the door or coming out of the transfer/separation
corona) as needed.
SPECIAL NOTE: Solution provided by James Rutherford, Quality Systems and Supplies/Fabian
Office.
USAGE:
0
Gritty and light copies.DESCRIPTION: SOLUTION ID:
165065
SOLUTION:
CAUSE: Drum count had not been reset after replacing drum or has higher count than
specifications state.
SOLUTION: Reset drum count
SPECIAL NOTE: Solution provided by Bob Cochrane, Northeast Copier Systems, Inc.
USAGE:
0
How to program the Mixed Original mode as a default at power up.DESCRIPTION: SOLUTION ID:
165341
SOLUTION:
To program the machine to default to Mixed Original mode at power up, perform the following
USAGE:
0
130
Copyright 2005, Konica Minolta Business Solutions U.S.A., Inc.
May 2005