Service manual

7020
How to copy a two sided, small size original (i.e., check, insurance card, identification card,
etc.) onto the same side of a copy.
DESCRIPTION: SOLUTION ID:
159643
SOLUTION:
To copy a two sided, small size original onto a one side copy, perform the following:
1. Press the Application button.
2. Select Combination and 2 to 1, then press OK
3. The application selection screen should be displayed again, this time select Store Mode and
then press OK.
4. Place your two side original on the upper left side of the platen and close the RADF.
5. Select the paper you want on it and any other adjustment you need including the Resolution
(change it from the default of 64% to 100%).
6. Press Scan on the LCD (upper right side of the LCD). When optics finish scanning, open the
RADF and turn over original and place it in the upper left side of the platen and press Scan on the
LCD again.
7. When done with originals, press the Start/Print button.
USAGE:
0
Half blank copies, top-to-bottom, consistently (starting after x amount of copies) on long
runs of prints and copies.
DESCRIPTION: SOLUTION ID:
160631
SOLUTION:
CAUSE: Corrupt data stored in memory.
SOLUTION: Reset memory to factory defaults. To reset memory to factory defaults, perform the
following:
1. Enter the 25 mode (power the machine ON, while pressing the 2 and 5 keys).
2. Select Software SW.
3. Using the up/down arrows, scroll to address 3-4 (All Memory Reset).
4. Select OFF.
5. Power the machine OFF.
6. Enter the 47 mode (turn the machine ON, while pressing the 4 and 7 keys).
7. Enter 9, 2, press the START key, press the STOP/CLEAR key.
8. Enter 0, 9, 6, press the START key, press the STOP/CLEAR key.
9. Enter 0, 9, 3, and press the START key.
10. Power the machine OFF/ON.
Notes:
1. When the memory board is initialized, all data is deleted.
2. Before initializing the machine to factory defaults, enter the machines serial number in the 25
mode.
USAGE:
0
Half copies from the platen or RADF. Internal test prints are normal.DESCRIPTION: SOLUTION ID:
161258
SOLUTION:
CAUSE: Failed main CB.
SOLUTION: Replace the main CB (p/n 26NA-9303).
Note: Solution provided by Carlos Penton of U.S. Imaging Solutions.
USAGE:
0
'USB Port Can Not Open' message displayed when flashing the main body via the parallel
port.
DESCRIPTION: SOLUTION ID:
161300
SOLUTION:
CAUSE: Flashing the main body using USB is not supported with the model 7020.
SOLUTION: Flash the 7020 from a parallel port.
Note: The ISW tool's USB setting is used for models that have a USB port on the main body for
flashing.
USAGE:
0
DB409, double feed prevention roller and drive shaft change.DESCRIPTION: SOLUTION ID:
162316
SOLUTION:
CAUSE: The double feed prevention roller and drive shaft have been changed to provide parts
commonality with other models.
SOLUTION: See [[DB209/409, DB210/410 Technical Bulletin #2| URL
http://techweb.konicabt.com/tpm/media/DB209tb02.pdf]] for details.
Note: To view the PDF, Acrobat* Reader must be installed. Acrobat Reader can be downloaded
for free from the Adobe* Web site at: [[http://www.adobe.com/products/acrobat/readstep2.html|
URL http://www.adobe.com/products/acrobat/readstep2.html]]
*[[Trademark ownership information| FILE V:\TEXT\TRADEMRK.TXT NEW]]
USAGE:
0
DB210, double feed prevention roller and drive shaft change.DESCRIPTION: SOLUTION ID:
162318
SOLUTION:
CAUSE: The double feed prevention roller and drive shaft have been changed to provide parts
USAGE:
0
128
Copyright 2005, Konica Minolta Business Solutions U.S.A., Inc.
May 2005