Service manual

ManualsBrandsScan-Graphics ManualsPrint & ScanCF500/44

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scanner mode, or sub switch (SW2) or main switch (SW2) is powered OFF/ON.

Note: Job memory is only for copier mode functions.

When attempting to scan multiple pages into OmniPage Pro 11, one of the following issues

may occur:

1. A dialog with the message, "Scanner Error" appears.

2. Inability to scan from the ADF scanner into OmniPage Pro 11.

3. When attempting to scan multipage document, only two pages scan, the rest of the pages

feed through the ADF feeder without scanning.

DESCRIPTION: SOLUTION ID:

121634

SOLUTION:

CAUSE: An update must be installed. This update will include two separate patches and each

patch will require a separate installation. These updates will enable the ability to scan multiple

pages via the Automatic Document Feeder.

SOLUTION: To install the updates, perform the following:

1. Print out and review the entire instructions below prior to downloading the update.

2. The installation of these updates may require the OmniPage Pro 11 installation CD.

3. If it has not already been done, download the update by opening OmniPage Pro 11 and clicking

Help > ScanSoft on the Web > Get Latest Update. Or go to the [[OmniPage Download page| URL

http://support.scansoft.com/cu/library/downloads/index.asp]] and select the appropriate operating

system to access the patches.

4. Save the files to an easily accessed location on the computer, such as the desktop.

5. Exit out of OmniPage and any other applications running on your system.

6. Install each patch, one at a time, by clicking on the EXE file.

7. When the patch has completed installation, restart the computer.

8. Once the installation of the first patch is complete and the system has rebooted, then install the

second patch, and restart the computer.

9. Once both of these patches are installed, follow the steps below to configure OmniPage Pro 11

to work the scanner.

Note: If scanner issues have been experienced and Technical Support has instructed to change

the configuration settings for the scanner, these changes may be lost after downloading the

update. Please contact Technical Support should any questions arise.

SCANNER CONFIGURATION

1. Open OmniPage.

2. Go to Tools > Options > Scanner.

3. Click on the "Setup" button. This will launch the Scanner Setup Wizard.

4. Choose "Select scanning source".

5. Select the TWAIN or WIA on TWAIN driver from the list. If selecting a WIA driver, click on

"Other Drivers". Select "WIA", and then click on "OK".

6. Select "Yes" to run the tests.

7. The wizard prompts to test that OmniPage Pro 11 can connect to your scanner.

8. When receiving a confirmation that OmniPage Pro 11 connected successfully to the scanner,

click Next, to continue.

9. The wizard prompts to let you know that it is preparing to do a sample scan.

10. It is recommended to check the "Skip Test" check box. The new patch or patches, that have

installed, will contain the configuration information for the scanner, so testing is not necessary.

11. Select the type of scanner. After installing the patches, the Flatbed with ADF checkbox

options should be checked. This should be automatically detected, but if not, place a check in the

box overriding the setting.

12. A confirmation appears that it has completed the first stage of the scanner setup.

13. The scanner will now proceed through three test scans: black and white, color, and grayscale.

As stated previously, it is recommended to click on the "Skip Test" check box for each of the tests.

14. Click on "Finish". The scanner is set up by the Scanner Wizard. Make sure to click on the

Finish button, otherwise the hint file will not be updated to reflect the changes configured by

running the Scanner Wizard. Multiple pages can now be scanned into OmniPage Pro 11.

Note: If using the Windows* NT operating system, have the Text-To-Speech engine installed

before the installation of the patches. In case the speech engine is not installed, install it manually

following these steps:

a. Shut down all Windows programs. This is accomplished in Task Manager under the

Applications tab.

b. Open Windows Explorer and browse to the following location on the OmniPage Pro 11

installation CD: OmniPage\TTS. Four files will be displayed that need to be run: lhttseng.exe;

lhttseua.exe; msagent.exe; spchapi.exe.

c. Double-click the EXE file and follow the instructions.

d. Restart the system.

REFERENCE

[[ScanSoft* OmniPage Pro 11 User's Guide| URL

http://techweb.konicabt.com/tpm/media/OP11_Manual.pdf]]

Note: To view the PDF, Acrobat* Reader must be installed. Acrobat Reader can be downloaded

for free from the Adobe* Web site at:

USAGE:

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May 2005