Service manual

7020
Note: Most applications have a 'print to file' option.
3. Have a SRF (Service Request Form) filled out by contacting the NSSG Hotline. In NSSG’s
continuing review of support processes, the method of requesting advanced levels of support have
been redefined. NSSG no longer requires that a SRF form be filled out by the technician and
faxed. Instead, to streamline the process and reduce the process time, NSSG will now take all the
information live on the phone at the Contact Center. Contact Center Engineers are responsible for
providing troubleshooting support. Most calls are resolved with only one call, but in the event that
several calls have been made and the problem remains open, the Engineer will start the on-site
support process by assisting the caller with the Support Request Form (SRF). SRFs are also used
for Complex Installation Support, Application Support, Enhanced Application Support, Enterprise
Print Consulting and Workshops.
The Contact Center number is 800-825-5664. Use the assigned NSSG User ID for access and the
Support Engineer will be happy to assist complete the SRF.
*[[Trademark ownership information| FILE V:\TEXT\TRADEMRK.TXT NEW]]
ADU door handle cover now available to prevent ADU lock claw damage.DESCRIPTION: SOLUTION ID:
116999
SOLUTION:
A cover for the ADU door handle is now available to prevent the handle from being held open while
closing the door, which in turn will help prevent the ADU lock claws from being damaged. See
[[7020/702577030/7035 Technical Bulletin #8| URL
http://techweb.konicabt.com/tpm/media/7020tb08.pdf]] for details.
Note: To view the PDF, Acrobat* Reader must be installed. Acrobat Reader can be downloaded
for free from the Adobe* Web site at: [[http://www.adobe.com/products/acrobat/readstep2.html|
URL http://www.adobe.com/products/acrobat/readstep2.html]]
*[[Trademark ownership information| FILE V:\TEXT\TRADEMRK.TXT NEW]]
USAGE:
0
Code 10-01 at power up.DESCRIPTION: SOLUTION ID:
118428
SOLUTION:
CAUSE: CN7 on the DC power supply is not fully connected.
SOLUTION: Reseat CN7 on the DC power supply.
USAGE:
0
Test Synopsis to verify that Equitrac* PrintLog* Professional, version 4.0.19 accurately
tracks print jobs and does not adversely
affect print output when used in conjunction with the current Konica IP units and associated
main bodies and print drivers.
DESCRIPTION: SOLUTION ID:
118795
SOLUTION:
[[Test Synopsis results| URL
http://techweb.konicabt.com/tpm/media/TS-Printlog_Professional.pdf]].
Note: To view the above link, Acrobat* Reader must be installed. Acrobat Reader can be
downloaded for free from the Adobe* Web site at:
[[http://www.adobe.com/products/acrobat/readstep2.html| URL
http://www.adobe.com/products/acrobat/readstep2.html]]
*[[Trademark ownership information| FILE V:\TEXT\TRADEMRK.TXT NEW]]
USAGE:
0
Test Synopsis for Create!form*, Create!form Server and Create!print* printing sample
forms/data and a custom form/data from Microsoft* Windows 98, Windows 2000
Professional, Windows NT 4.0 Workstation using Windows NT 4.0 Server as the Create!form
Server.
DESCRIPTION: SOLUTION ID:
118815
SOLUTION:
[[Test Synopsis results| URL http://techweb.konicabt.com/tpm/media/TS-CreateFrom.pdf]].
Note: To view the above link, Acrobat* Reader must be installed. Acrobat Reader can be
downloaded for free from the Adobe* Web site at:
[[http://www.adobe.com/products/acrobat/readstep2.html| URL
http://www.adobe.com/products/acrobat/readstep2.html]]
*[[Trademark ownership information| FILE V:\TEXT\TRADEMRK.TXT NEW]]
USAGE:
0
Is the 7020 compatible with Unify*?DESCRIPTION: SOLUTION ID:
119057
SOLUTION:
Unify is not compatible with the 7020.
*[[Trademark ownership information| FILE V:\TEXT\TRADEMRK.TXT NEW]]
USAGE:
0
How to program the scanning Mixed Original mode as default at power up when an IP421 is
installed.
DESCRIPTION: SOLUTION ID:
121455
SOLUTION:
Scanning application functions are retained until the AUTO RESET button is pressed while in
USAGE:
0
114
Copyright 2005, Konica Minolta Business Solutions U.S.A., Inc.
May 2005