Service manual

7020
http://www.adobe.com/products/acrobat/readstep2.html]]
*[[Trademark ownership information| FILE V:\TEXT\TRADEMRK.TXT NEW]]
When printing from WordPerfect*, multiple sets are stapled together using the Adobe*
PostScript* print driver.
DESCRIPTION: SOLUTION ID:
111862
SOLUTION:
This issue has been escalated to Konica Corporation for resolution.
Note: If you have equipment experiencing this symptom, please submit a new problem through the
NSSG Web including serial number and meter reading. These submissions will allow proper
tracking of field impact.
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USAGE:
0
User's Manual, 7020.DESCRIPTION: SOLUTION ID:
112499
SOLUTION:
[[7020 User's Manual.| URL http://techweb.konicabt.com/tpm/media/70207035urg.pdf]]
Note: To view the PDF, Acrobat* Reader must be installed. Acrobat Reader can be downloaded
for free from the Adobe* Web site at:
[[http://www.adobe.com/products/acrobat/readstep2.html| URL
http://www.adobe.com/products/acrobat/readstep2.html]]
*[[Trademark ownership information| FILE V:\TEXT\TRADEMRK.TXT NEW]]
USAGE:
0
FK101, is an audible notification (ring) available when the FK101 is being called with an
incoming fax?
DESCRIPTION: SOLUTION ID:
113270
SOLUTION:
The FK101 does not have the capability to ring when it is being called. If this feature is needed, a
telephone can be connected to the TEL jack of the FK101. Whenever the FK101 is called, the
telephone will ring, providing notification that there is an incoming fax.
USAGE:
0
DB409, LCT is not recognized. 'Insert Tray 3' is displayed.DESCRIPTION: SOLUTION ID:
113647
SOLUTION:
CAUSE: The LCT drive assist reel is positioned incorrectly.
SOLUTION: To properly align the LCT drive assist reel and verify operation, perform the following:
1. Position the drive assist reel so that the opening is from the 11 o'clock to 3 o'clock position.
2. Access 47 multimode (turn the machine ON, while pressing the 4 and 7 keys), input code 13,
P-003-P and then P-004-P while inserting the LCT tray. Both settings should change state when
the tray is inserted. This shows that PS101 (Tray detect) and PS109 (paper level detect) are both
detecting the proper initial position of the drive assist reel.
3. Power the machine OFF/ON to exit the 47 mode.
USAGE:
0
Book Copy sets are stapled incorrectly.DESCRIPTION: SOLUTION ID:
116490
SOLUTION:
CAUSE: The steps to perform the Book Copy application are not being done in the correct order.
SOLUTION: To perform the Book Copy application steps in the correct order, perform the
following:
1. Select [8.5x11[, [1-2] and [1.00%] lens.
2. Select Applications and then[Book Copy].
3. Select [Front Cover + full scan].
4. Press [OK] twice.
5. Select Output.
6. Touch [Staple set with 2 Position staple(s)] (icon should depict 8.5x11 with 2 staples on the left
and 8.5x11R with two staples on the left as well).
7. Touch [OK] twice.
8. Place the original book with front cover face down on platen and touch [Scan].
8. Open original book and place on platen and touch [Scan] until all pages are scanned.
9. Press the Start print key.
Note: Refer to page 8-19 in the 7020 User's Guide .
USAGE:
0
How to submit a file for a current installation or pre-sales printer test in a Microsoft*
Windows or Macintosh* environment.
DESCRIPTION: SOLUTION ID:
116780
SOLUTION:
To submit a file for a current installation or pre-sales printer test in a Windows or Macintosh
environment, perform the following:
1. Provide the product's current print driver to the customer.
2. Have the customer configure the job as they would like it printed and print the job to a file. This
will eliminate the need for NSSG to have a copy of the specific application and will save time trying
to determine how the document is supposed to be formatted for printing.
USAGE:
0
113
Copyright 2005, Konica Minolta Business Solutions U.S.A., Inc.
May 2005