Service manual

ManualsBrandsScan-Graphics ManualsPrint & ScanCF500/44

NSSG SUPPORT SOLUTIONS

This document contains information that was exported directly from Konica Minolta's NSSG

Support knowledge base. Some solutions may contain hyperlink references which originally

contained links to graphic or text files. If you wish to view these files, you must access the

solutions via NSSG Web Support on Konica Minolta's website, www.konicabt.com.

al Notice

This document is designed as a diagnostic tool, primarily for Konica Minolta's

support personnel, and authorized service representatives. Konica Minolta

recommends that all service be performed by an authorized service

representative. Users are responsible for seeking advice of a Konica Minolta

authorized service representative regarding the information, opinion, advice

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7020 - ALL ACTIVE SOLUTIONS

May 2005

Summary of content (137 pages)

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NSSG SUPPORT SOLUTIONS 7020 - ALL ACTIVE SOLUTIONS May 2005 This document contains information that was exported directly from Konica Minolta's NSSG Support knowledge base. Some solutions may contain hyperlink references which originally contained links to graphic or text files. If you wish to view these files, you must access the solutions via NSSG Web Support on Konica Minolta's website, www.konicabt.com.
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7020 DESCRIPTION: Background, streaks, toner misting, and/or excessive toner build up in the recycler unit. SOLUTION: CAUSE: Failed toner recycling auger assembly attached to the rear of the drum carriage and/or insufficient sealing of the developing unit causing toner misting onto the charging corona unit. SOLUTION ID: 95303 USAGE: 772 SOLUTION: Install the following: 1. Toner Packing Countermeasure Kit (p/n 26NA-K040FOC).
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7020 service manual (3/2001) page 4-48. c. It may be necessary to readjust paper RESTART TIMING for both the main body and the RADF to have the image properly aligned after changing the READ POINT ADJUSTMENT. d. Information pertaining to RESTART TIMING PROCEDURES can be found in the 7020/7025/7030/7035 service manual (3/2001) starting on page 4-42. CAUTION: Excessive adjustment to the READ POINT position will cause copy density to be lighter when copying from the RADF.
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7020 SOLUTION: CAUSE: If faxing from the RADF, no image will show on the TCR report because the machine does not use the memory to send. The image being reduced is the operation of the machine. USAGE: 66 SOLUTION: This is normal operation when using quick transmission faxing through the RADF. If image on the TCR is required then set the machine for memory transmission. To set the machine to memory transmission, perform the following: 1. Press ? (HELP) button. 2. Press Key-Ope button on the touchscreen. 3.
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7020 2. From the touchscreen, select Key-Ope mode. 3. Enter a Key Operator passcode if applicable. 4. Select [1. System/Copier]. 5. Select [2. Copier Initial]. 6. Select [5. Output]. 7. Select (highlight) the desired exit tray to be used for fax receptions press OK. 8. Press RETURN to return back to the System/Copier setting menu. 9. Press the down arrow to scroll to the next System/Copier setting menu screen. 10. Select [12. Memory SW]. 11.
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7020 SCROLL]] Note: If any error occurs during the flash procedure and the Fax LED goes on red, the main power switch must be shut off for 10 seconds or more. Then turn the main switch on again and send the flash files. *[[Trademark ownership information| FILE V:\TEXT\TRADEMRK.TXT NEW]] DESCRIPTION: FS107, intermittent J72-21 or area 10 jams during idle. SOLUTION: CAUSE: If the user removes paper from the stack position before it has completely exited, a J72-21 occurs.
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020 http://techweb.konicabt.com/tpm/media/FK-102-14p.pdf]]. [[FK102 level 13 firmware enhancement list in Adobe Acrobat format.| URL http://techweb.konicabt.com/tpm/media/FK-102-13P.pdf]]. [[FK102 level 12 firmware enhancement list in Adobe Acrobat format.| URL http://techweb.konicabt.com/tpm/media/FK-102-12P.pdf]]. [FS107] [[FS107 level 23firmware enhancement list in Adobe Acrobat format.| URL http://techweb.konicabt.com/tpm/media/fs107-23p.pdf]]. FS107 level 22, file name FS107-22p.exe (PC file).
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7020 the proper firmware is installed based on the model main body. See information above. VII. See [[7020/7025/7030/7035 Technical Bulletin #6| URL http://techweb.konicabt.com/tpm/media/7020tb06.pdf]]. VIII. A 7035 equipped with a DF314 with an old style board flashed to firmware version below 20, currently level 16 or 17, will produce a copy that is stretched (enlarged) from lead-to-trail when scanned through the DF314. IX.
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7020 gears. Loosen the 2 screws that connect this bracket to the conveyance casing, ensure the bracket is straight and then retighten the screws. 3. Remove and clean the Rocking gear (p/n 13GQ45440), this is a one-way gear that, if slipping, would cause a loss of drive to the pressure cam (p/n 13GQ45410). 4. Inspect and address any possible binds to the conveyance rocking plate (p/n 13GQ45050). 5. Check and adjust, if necessary, the position of the spring mount plate (p/n 13GQ45440).
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7020 cable that is connected to the master channel of the PC or IP controller. Power is supplied by the IP/PC's power supply through a standard power connector. 3. Use a Microsoft Windows 98 boot disk which can be created on a Windows 98 workstation. 4. Connect the hard drive to the 40-pin connector on one side of the adapter and connect the IP/PC's IDE cable to the 44-pin connector on the other side of the adapter. Ensure that [[Pin 1 on the IDE connector and hard drive| IMAGE V:\BITMAPS\IP411_HD_connect.
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7020 and then perform the following diagnostic mode to replenish the developing unit with toner: a. Access the 47 mode (power the copier ON while pressing the 4 and 7 keys). b. Enter output code 54. c. Press the START button. Note: Toner will now be added to the developing unit and stop automatically when target level is reached, although it will not run any longer than 3 minutes. d. Power copier OFF/ON to return to normal copy mode.
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7020 SOLUTION: CAUSE: One or more paper feed gears in the driving unit may be damaged. USAGE: 26 SOLUTION: Closely inspect the drive unit while paper is feeding to determine the damaged gear(s). Inspect the paper feed gear (p/n 26NA16310), paper feed coupling gear/B (p/n 26NA17490), and paper feed coupling gear/A (p/n 26NA17480). Replace parts as needed. SOLUTION ID: 106899 DESCRIPTION: F28-4 code intermittently. SOLUTION: CAUSE: System control firmware bug.
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7020 SOLUTION: CAUSE: The write unit has failed. USAGE: 22 SOLUTION: Replace the write unit (p/n 26NA-6501). DESCRIPTION: Unable to access the 25, 36, or 47 diagnostic mode to clear a failure code. The green data light is lit at power up. SOLUTION: CAUSE: The FK101 fax kit, or IP unit is blocking access to the diagnostics mode. SOLUTION ID: 99355 USAGE: 22 SOLUTION: To gain access to the diagnostic modes, perform the following: 1. Power the copier OFF. 2.
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7020 guide plate is attached to the upper left corner of the main CB mounting plate. It protects the small ribbon cable going from the main CB to the optics. SOLUTION ID: 89008 DESCRIPTION: F46-11 shortly after power up. SOLUTION: CAUSE: The platen glass is not properly positioned, which results in a failed white reference reading from the white reference plate attached beneath the glass stopper plate. USAGE: 20 SOLUTION: To inspect the white reference sheet, perform the following: 1.
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7020 1. Power OFF both the sub switch (SW2), located on the operation panel and the main switch (SW1) located on the left side of the copier. 2. Power on the main switch (SW1). Observe the SCANNER/PRINTER, FAX, and COPY indicator lamps. Approximately 10 seconds after the main switch has been turned ON, all three green indicator lamps should flash ON/OFF. This indicates that the OPRTS data transmission from the main CB to the operation board has completed.
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7020 Download EPROMs link and then select EPROMS for Accessories. 4. This change does not apply to the 7035. DESCRIPTION: FK101, how to allocate additional memory for the fax option. SOLUTION: To change the memory amount available for scanning fax documents, perform the following: 1. Access the Key Operator Mode (press HELP, then touch Key Ope mode at the left front of touch screen and then enter Password if necessary). 2. Touch 2. FAX from the Key Operator Mode screen. 3.
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7020 2. L1 should power ON. 3. If L1 does not go ON, perform the following: a. Remove the platen glass. b. Remove Scanner driver board cover. c. Locate ICP1 (next to CN60). d. Set multimeter to 200V DC. e. With the black lead to frame ground, put the red lead to either leg of ICP1 and check for 24V DC. f. If voltage is present, check the other leg of ICP1. g. If voltage is missing on either side of ICP1, replace the scanner driver board (p/n 26NA-9052).
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7020 with version 20.0 firmware. SOLUTION: CAUSE: The RADF CB (p/n 13G8-9010) has the new Boot code 20, which is not compatible with version 20.0 firmware. USAGE: 15 SOLUTION: Perform the flash procedure again using firmware version 30 (file name DF314-30p.exe). The latest DF314 FlashROM files can be acquired via the Konica website (www.konicabt.com) under [EPROMs Accessories] located in the NSSG Web Support area Notes: 1.
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7020 wedge small piece of paper folded several times between the broken plastic portion and the plastic rib next to M709 (Cooling fan motor) for added support. This may temporarily resolve the problem until the conveyance casing is replaced. 2. The replacement conveyance casing does not include any of the hardware that is attached. All the existing hardware on the broken conveyance casing must be removed on re-installed onto the new conveyance casing. 3.
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7020 SOLUTION: CAUSE: Corrupted image control ROM. USAGE: 13 SOLUTION: Re-flash the image control board. To flash the firmware, perform the following: SETTING UP THE ISW UTILITY 1. Obtain the ISW Trns utility file from the Konica web site. To download the ISW Trns utility program, perform the following: a. Access KBT's Home Page (http://www.konicabt.com). b. In the left-hand menu, click on SUPPORT. c. Under [2 Technical], click on EXPERT WEB. d. A disclaimer is offered.
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7020 v:\text\newrom\7020.txt]] SOLUTION ID: 99887 DESCRIPTION: F26-1 after performing the PM. SOLUTION: CAUSE: Failure to perform L-detect. USAGE: 13 SOLUTION: Perform L-detect. To do this, perform the following: 1. Enter the 36 mode (power the copier ON while pressing the 3 and 6 keys). 2. Press [1. HV adjustment]. 3. Press [Next] several times until the display changes to [HV adj (L detection adj)]. 4. Press [Start]. 5.
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7020 Notes: a. GROUP mode copies each original page in amounts determined by the print quantity setting then outputs grouped sets normally. b. ROTATION GROUP mode rotates every other grouped sets by 90ø upon exit, provided 8.5x11 is installed in one paper and 8.5x11R is loaded in another paper tray. c. ROTATION SORT mode rotates every other sorted set by 90ø upon exit, provided 8.5x11 is installed in one paper and 8.5x11R is loaded in another paper tray.
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7020 added to the 7020 control board. DESCRIPTION: How to end the current ECM session, and immediately display ENTER E.C.M. PASSWORD on the LCD. SOLUTION: To immediately return the machine to display ENTER E.C.M. PASSCODE when the job is finished, perform the following: 1. Hold the * key and then press the # key. 2. Release both keys together 3. The display will go back to ENTER E.C.M. PASSCODE. SOLUTION ID: 85393 USAGE: 11 SOLUTION ID: 90581 DESCRIPTION: How to remove the optics cooling fan (FM3).
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7020 free from the Adobe* Web site at: [[http://www.adobe.com/products/acrobat/readstep2.html| URL http://www.adobe.com/products/acrobat/readstep2.html]] *[[Trademark ownership information| FILE V:\TEXT\TRADEMRK.TXT NEW]] SOLUTION ID: 82606 DESCRIPTION: DF314, paper jamming at the optics slit glass. SOLUTION: PROBABLE CAUSES: 1. The surface of the reading roller was cleaned using alcohol.
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7020 Order part number 26NA50960 if it is a later-production 7020 with the new-style ADU lock claw. The new-style claw mounts on the D-cut shaft and held in place with a screw. Notes: 1. The ADU lock claws are NOT interchangeable. 2. The latest 7020/7030 Parts Catalog (5/2000) only lists the new-style ADU lock claw (p/n 26NA50960). 3. The original 7020 Parts Catalog (2/2000) only lists the original-style ADU lock claw (p/n 26NA50080). DESCRIPTION: COPYING IN POSSIBLE S1 message at process start.
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7020 may spike up momentarily then drop back down to 0V DC. 5. If 0V DC is measured, power the copier OFF, disconnect CN912 and then recheck CN912-1 (PRDB side) in the 47 multimode (power the copier ON, while pressing the 4 and 7 keys). Input code 42, press *01, if 24V DC is still not present then reseat all connectors on the PRDB. 6. Repeat steps 1 through 4, if 24V DC is still not present on CN912-1, replace the PRDB (p/n 26NA-9022) and FM3 (optical unit cooling fan) (p/n 26NA-7390) as a set. 7.
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7020 SOLUTION: Replace the (upper tray) driving auxiliary panel/r assembly (p/n 26NA-1030) and any worn paper feed gears or (lower tray) driving auxiliary panel L/C assembly (p/n 26NA-1040) and any worn paper feed gears. DESCRIPTION: DF314, code 65-2 or 65-3 after replacing the RADF control board. SOLUTION: CAUSE: The DF314 has been recently changed to improve performance. The old style RADF control board is not compatible with the new version DF314.
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7020 CAUTION: If a parallel data transfer is to be executed with the ISW Trns program, the ECP mode setting of the PC parallel port should be cleared. ISW Trns does not support parallel data transfers. If a parallel data transfer is launched with the PC set in ECP mode, the transfer could be aborted by an error occurring in between. It would be necessary, therefore, to [[disable ECP mode| IMAGE v:\bitmaps\ISW011.bmp SCROLL]] before run ISW Trns on a PC with the ECP setting.
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7020 SOLUTION: Replace write unit (p/n 26NA-6503). SOLUTION ID: 83913 DESCRIPTION: Excessive noise from the write unit polygon motor. SOLUTION: CAUSE: Polygon motor is operating for 2 minutes after exit of last copy. USAGE: 8 SOLUTION: The polygon motor can be shut off after 15 seconds from paper exit. This action should be taken if customer is complaining about noise. To shut off the polygon motor after 15 seconds from paper exit, perform the following: 1. Turn the machine OFF. 2.
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7020 operation of optics home position sensor (PS14) CN64-2. Replace the SCDB (p/n 26NA-9051) and/or M2 (p/n 26NA80021) as needed . SOLUTION ID: 98595 DESCRIPTION: J92 when duplexing. SOLUTION: CAUSE: The paper feed plate R (p/n 26NA40190) is mounted too low contacting the paper feed connecting roller/2 (p/n 26NA40670). USAGE: 8 SOLUTION: Loosen the mounting screws for the paper feed plate R and shift it away from the roller and then tighten the screws.
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7020 DESCRIPTION: Parts change to the main control board requiring TYPE 2 Image firmware flash files. SOLUTION: A manufacturing change has been made to the Image control portion of the main control board. This change incorporates the 7035 type of Image control into all of the 7020, 7025 and 7030 main control boards. This change is only a manufacturing change and does not affect machine functionality. New 7020 main control boards (p/n 26NA-9305) and above have the TYPE 2 Image control.
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7020 SOLUTION: CAUSE: The drum counter has not been reset after replacing the drum. USAGE: 8 SOLUTION: Ensure that the drum is replaced every 200,000 copies or prints, and that the drum counter is reset each time the drum is replaced. To reset the drum counter perform the following: 1. Access the 36 mode (power the copier ON, while pressing the 3 and 6 keys). 2. Select Counter clear. 3. Select Drum counter. 4. Select YES. 5. Power the copier OFF/ON to return to normal copy mode.
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7020 k. Press Confirm button. l. Press Return button. m. Power the machine OFF, then ON to exit the service mode. SOLUTION ID: 86766 DESCRIPTION: DB409, jam position 3 and J16-00. SOLUTION: CAUSE: Paper does not reach PS1 registration sensor after being fed from Tray 3 because guide parts are missing. USAGE: 7 SOLUTION: Locate guide part/middle (p/n 13HA10310). Refer to DB209/409 parts catalog page 6 of 1st. Edition, February, 2000.
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7020 SOLUTION: Clean the write unit glass by withdrawing and pushing in the write unit cleaning knob several times. The write unit cleaning knob is the green knob located below the green toner hopper cover. DESCRIPTION: Light copies of the Konica potential chart (0.20 density blocks are not visible). SOLUTION: CAUSE: The glossy finish, of the Konica potential chart, is erroneously causing AES to select a lighter density.
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7020 Note: This problem may have occurred after cleaning TH1 and TH2. SOLUTION: Replace TH1 and TH2 (p/n 26NA88011). This part number is for both sensors. Both sensors come together as one assembly. Notes: 1. Do not use excessive force to clean TH1 and TH2. Gently clean the debris from TH1 and TH2 using a cloth rag and alcohol. 2. Ensure that TH1 and TH2 make contact the upper fixing roller when installed. DESCRIPTION: How to flash main body firmware from a PC through a USB port.
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7020 SOLUTION: Clean or replace charging control plate (grid) (p/n 26NA25160) DESCRIPTION: Level 32/28 firmware upgrade does not change the DO NOT COPY stamp/watermark to COPY. SOLUTION: CAUSE: System control firmware bug. SOLUTION ID: 116270 USAGE: 7 SOLUTION: Update firmware to the following levels: 1. Flash the 7020 System control firmware to level 32 (file name 7020-M32CGDOP.EXE) or higher. 2. Flash the 7020 Image control firmware to level 31 (file name 7020-I31IP.
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7020 c. Press [Next] several times until the display reads [HV adj (L detection adj)]. d. Press [Start]. e. When the adjustment is complete, the machine will stop and a value is displayed in [RESULT]. f. If the developer was sampled properly during the L-detect adjustment, the value displayed in [RESULT] will be in the 60-75 range. g. If the L-detect adjustment [RESULT] value is outside of the 60-75 range, than the TDS (toner density sensor) should be checked. 2. Failed TDS (toner density sensor).
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7020 5. 6. 7. 8. Scroll to switch 5-1 using the arrow keys on the touch pad. Press the OFF button to change the data to a 0. Press the PREVIOUS SCREEN button to return to the 25 mode. Power the machine OFF/ON to exit the 25 mode. DESCRIPTION: FK101, unable to connect fax speaker to the main body connector. SOLUTION: CAUSE: The connectors for the fax speaker and for the main body are both female connectors and cannot be connected together.
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7020 SOLUTION ID: 82358 DESCRIPTION: Erratic paper size detection by all paper trays. SOLUTION: CAUSE: The wiring to the drawer base is pinched by the cord cover. USAGE: 5 SOLUTION: Remove the cord cover (p/n 12HA12150) and ensure that the wiring is routed to the right side, away from the square hole in the metal plate on the cord cover. Repair/replace the damaged wiring (p/n 13HA90010) as needed. DESCRIPTION: SUPPLY TONER message when toner bottle is full or has just been replaced.
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7020 6. Press Function parameter setting. 7. Press Network. 8. Using the DOWN ARROW key scroll to Pause time. 9. Press EDIT to select a pause time from 1 second to 7 seconds. 10. Press BACK three times, CANCEL, BACK and RETURN to return to normal operation. DESCRIPTION: FK101, how to sort, sort-staple or group incoming faxes. SOLUTION: This option is not available with the FK101. Output modes can not be used for any fax operation. This applies to 7020's with and without a finisher (FS107).
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7020 SOLUTION: CAUSE: The roller support shaft was only welded on one end. USAGE: 5 SOLUTION: If you have experienced this issue, please submit a new problem via the NSSG support web and E-mail the Engineering department at Heuserp@Konicabt.com with the name and address of your Konica dealership or Branch office to coordinate plain base replacement. DESCRIPTION: The entire image on any size copy, or internal test print is blurry except for the last inch on the trail edge.
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7020 NSSG Web including Management List, serial number and meter reading. These submissions will allow proper tracking of field impact. DESCRIPTION: Drum carriage recycler agitator shaft part availability. SOLUTION: The drum carriage recycler agitator shaft (p/n 26NA20551) is now available as a separate part. This shaft is located next to the spiral recycler shaft within the cleaning section of the drum carriage. The agitator shaft is square and has a strip of mylar attached to two sides.
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7020 lowered. SOLUTION: To check the RADF open/close detect sensor for proper operation, perform the following: 1. Power the copier OFF. 2. Access the 47 mode (power the copier ON, while pressing the 4 and 7 keys), input code 60, press *1*. 3. The state of the RADF open/close detect sensor will be displayed on the touchscreen as IN: OFF with the RADF in the lowered position and should change to IN: ON with the RADF in the raised position.
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7020 SOLUTION: Mylar guide sheets have been established that can be installed on Guide part/Middle (p/n 13HA-1130) that aid in paper feeding. [[Install two (2) guide sheet/3 mylars (p/n 13HA10560) if these errors occur| URL http://techweb.konicabt.com/tpm/media/cjc274.pdf]]. Applicable machine serial number are 13HA05339 onwards. Note: To view the above PDF, Acrobat* Reader must be installed. Acrobat Reader can be downloaded for free from the Adobe* Web site at: [[http://www.adobe.
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7020 DESCRIPTION: Can the 7020 be used as a printer without an IP011 or IP421 installed? SOLUTION: The IP011 or IP421 must be installed to use the model 7020 as a printer. The serial connector on the right side is for future KRDS use. The parallel connector on the right side is for the ISW interface. SOLUTION ID: 84943 USAGE: 4 SOLUTION ID: 86776 DESCRIPTION: Skewed copies from platen glass. SOLUTION: CAUSE: First mirror frame is out of adjustment.
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7020 V:\text\CBC010.txt NEW NoWordWrap]] on the FTP site for detailed information concerning site contents. [[Internal Link for Faxing/Printing FTP site information| RUN V:\text\Wordpad.exe v:\text\CBC009.txt]]. [[Internal Link for Faxing/Printing FTP_ user site.txt file information| RUN V:\text\Wordpad.exe v:\text\CBC010.txt]]. SOLUTION ID: 94959 DESCRIPTION: Hecon* key counter wiring information. SOLUTION: On the rear of the Hecon receptacle there are pins with numbers next to them.
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7020 10. Touch RETURN to restore the BASIC SCREEN to perform copying operations. DESCRIPTION: How to scan two small originals from the platen glass and have both images on one side of a copy. SOLUTION: To program the copier to scan two small originals from the platen glass and have both images on one side of a copy, perform the following: 1. Press the APPLICATION key. 2. Select STORE MODE. 3. Select COMBINATION. 4. Select 2-in-1. 5. Select OK twice. 6.
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7020 DESCRIPTION: THIS MODE UNAVAILABLE FOR THIS SIZE message when copying from the glass. SOLUTION: CAUSE: In key operator mode, the output is set to sort/staple, but there is no finisher installed. SOLUTION ID: 109870 USAGE: 4 SOLUTION: Ensure that sort/staple is not selected. To do this, perform the following: 1. Access the key operator mode (power the copier ON while pressing the HELP key). 2. Press [1. System/Copier]. 3. Press [2. Copier/Initial]. 4. Press [5. Output]. 5. Press [Sort].
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7020 SOLUTION: CAUSE: Fixing web count was not reset in the 36 mode. USAGE: 4 SOLUTION: To reset the fixing web counter in the 36 mode, perform the following: 1. Power the copier OFF. 2. Access the 36 mode (Power the copier ON while holding down the 3 and 6 keys). 3. Select 8. Counter Clear 4. Select 2. Fixing Counter 5. Select Yes (Fixing Counter Clear) 6. Press Return 7. Power the copier OFF/ON to exit the 36 mode.
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7020 DESCRIPTION: PLEASE INSERT KEY COUNTER displays when there is no key counter used. SOLUTION: CAUSE: The scanner driver board (SCDB) failed. SOLUTION ID: 148878 USAGE: 4 SOLUTION: To check the SCDB, perform the following: 1. Access the 47 mode (power the machine ON while holding down on the 4 and 7 keys), output code 43. 2. Using a meter check for 24V DC at CN66-6 3. Check CN66-7 for a change of state when pressing the copy button in 47 mode. 4.
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7020 options. Modular Design: Designed to grow as needs grow. The large capacity drawer bases, document feeder, print controllers and finisher options allow for easy customization to meet current and future needs. Split Document Feeder (DF314): Allows for convenient book copying on a platen cover as well as face-up document feeding. Stapling/Sorting Finisher (FS107): Multi-position stapling. Two sorting bins allow for job separation of incoming fax, copy and print jobs.
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7020 Compatibility/Compression - ITU Group 3 with ECM, T.30, V34, & V.8, Super G3 Standard Memory - 2 MB, Max. 8 MB Resolution - 200 x 200 dpi/400 x 400 dpi PC Fax Support - Yes with IP-421 & KN-303 card Modem Speed - 33.6Kbps One Touch Keys - 20 DIMENSIONS, WEIGHTS & YIELDS Machine Weight - 159lbs Main Body Dimensions w/document feeder - 17" W x 23.4" D x 34.
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7020 SOLUTION ID: 90166 DESCRIPTION: DF314, the RADF wrinkles the originals. SOLUTION: CAUSE: Incorrect loop timing. USAGE: 3 SOLUTION: To adjust the loop timing in 36 mode perform the following: 1. Enter the 36 mode (while holding down on the 3 and 6 keys, power the machine ON). 2. Press the (2. Timing adjustment ) key. 3. Press the (3. Paper loop adjustment) key. 4. Press the (NEXT) key until RADF appears in the message display area. 5. Press the (COPY) key. 6.
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7020 SOLUTION ID: 92091 DESCRIPTION: F46-10 at power up. SOLUTION: CAUSE: The main CB failed. USAGE: 3 SOLUTION: Replace the main CB (p/n 26NA-9301). SOLUTION ID: 93021 DESCRIPTION: Excessive noise from the polygon motor (M5). SOLUTION: CAUSE: The polygon motor has failed. USAGE: 3 SOLUTION: Replace the write unit (p/n 26NA-6500). Note: the polygon motor is not available as a separate part. If this component fails, an entire write unit assembly (p/n 26NA-6500) should be ordered.
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7020 SOLUTION: PROBABLE CAUSES: 1. A poor connection at the main CB. Reseat all connectors on the main CB USAGE: 3 2. The FlashROM has become corrupted. Install [[the latest firmware| URL http://techweb.konicabt.com/tpm/media/7020-28.pdf]]. Note: To view the link, Acrobat* Reader must be installed. Acrobat Reader can be downloaded for free from the Adobe* Web site at: [[http://www.adobe.com/products/acrobat/readstep2.html| URL http://www.adobe.com/products/acrobat/readstep2.html]] 3.
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7020 2. Remove the parameter memory board from the main CB. 3. Inspect CN32 and CN33 on the main CB. Ensure that all the pins are straight and properly aligned. 4. Reseat the parameter memory board on the main CB. Replace the parameter memory board (p/n 26NA-9110) as necessary. DESCRIPTION: FK101, edge of image is cutoff when the reception date and time (RTI) option is enabled (ON). SOLUTION: CAUSE: The RTI image is a template that is laid over the image by the FK101's image processing.
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7020 8. Power the copier OFF/ON to exit the 25 mode. DESCRIPTION: How to enable/disable APS recognition of A4 originals. SOLUTION: To enable/disable APS recognition of A4 originals, perform the following: 1. Power the copier OFF. 2. Access the 25 mode (power the copier ON, while pressing the 2 and 5 keys). 3. Touch [1. Software SW] on the touchscreen. 4. Select software dipswitch 7-2 using the arrow keys. 5.
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7020 5. [[Set up the folders| IMAGE v:\bitmaps\ISW008.bmp SCROLL]] for the BIN files. 6. When the [[ISW Trns utility main window| IMAGE v:\bitmaps\ISW009.bmp SCROLL]] pops up, the BIN file data can be selected, verified, and sent to the machine for flashing the firmware. Notes: a. There are two types of [[data sources| IMAGE v:\bitmaps\ISW010.bmp SCROLL]] ORIGINAL (batch data) and DIVIDED (divided data).
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7020 (update data) to the PC. CONNECTING [[Connect a parallel interface cable to the copier.| IMAGE v:\bitmaps\cjc292.bmp SCROLL]] ISW connector is located on the right rear side of mainbody and is the lower of the 2 connectors. CAUTION: If a parallel data transfer is to be executed with the ISW Trns program, the ECP mode setting of the PC parallel port should be cleared. ISW Trns does not support parallel data transfers.
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7020 5. Power the machine OFF/ON to exit the 25 mode. SOLUTION ID: 124907 DESCRIPTION: F56-1 at power up. SOLUTION: CAUSE: A failed FS107 control board. USAGE: 3 SOLUTION: Replace the FS107 control board (p/n 13GQ-9010). DESCRIPTION: Black lines on copies from lead-to-trail when copying from the platen glass only. SOLUTION: CAUSE: The 2nd or 3rd mirror on the V mirror unit moves during copying due to a broken or loose mirror pressure spring.
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7020 DESCRIPTION: DF314, the correct paper size is not recognized after performing the paper size adjustment. SOLUTION: CAUSE: A failed VR301 (Size detecting board assembly). SOLUTION ID: 135419 USAGE: 3 SOLUTION: Replace VR301 (p/n13FG-9330). SOLUTION ID: 137590 DESCRIPTION: Part number for the fixing input shaft. SOLUTION: The part number for the fixing input shaft is p/n 26NA15140. Note: This part number is not listed in the Parts Catalog.
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7020 SOLUTION: CAUSE: Incorrect loop timing. USAGE: 3 SOLUTION: To adjust the paper feed loop, perform the following: 1. Access the 36 mode (power the copier ON while pressing the 3 and 6 keys). 2. Press [2. Timing adj.]. 3. Press [3. Paper loop adj.]. 4. Press [NEXT] to select the Tray to be adjusted. 5. The current loop data will be displayed in the upper left corner. Enter the new data and press [SET]. 6. Power the copier OFF/ON to exit the 36 mode. DESCRIPTION: F41-1 at power up.
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7020 SOLUTION: CAUSE: Conveyance guide (p/n 13GL45100) misaligned. USAGE: 2 SOLUTION: Realign conveyance guide plate on mountings. SOLUTION ID: 124404 DESCRIPTION: How to delete a job stored in Job Memory. SOLUTION: To delete a job that is stored in Job Memory, perform the following: 1. Access the help mode (power the machine OFF/ON while pressing the help button). 2. Select [1. System/copier]. 3. System/copier setting menu will be displayed. 4. Select [5. Lock Job memory]. 5.
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7020 DESCRIPTION: After a Proof Copy in Book copy mode, 1:2, staple upper left corner selected, the image is inverted on exited sets. SOLUTION: CAUSE: Firmware anomaly with System firmware level 21 and Image firmware level 18. SOLUTION ID: 85686 USAGE: 2 SOLUTION: Flash System and Image firmware to the latest level. The updated system firmware can be found on the Konica digital [[FTP site| FILE V:\text\CBC009.txt NEW NoWordWrap]] under the ISW_files directory in the 7020 folder.
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7020 DESCRIPTION: How to program the reception Time/Date (RTI) stamp. SOLUTION: To program the Receiving Terminal Identification ( RTI ) Time/Date stamp, perform the following: 1. Press Help/? Button 2. Press Key-Ope Mode button. 3. Press 2: Fax button. 4. Select "Send/Receipt info" using the up or down arrows. 5. Press EDIT to toggle the OFF/ ON option. 6. Press BACK twice, and then RETURN. SOLUTION ID: 89369 USAGE: 2 SOLUTION ID: 90477 DESCRIPTION: FK101, how to enable Automatic Tray Selection.
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7020 ======================== [ALL FUNCTIONS] 1. Incorrect day in the calendar of August 2000. (Current) August first is set to Monday while it is actually Tuesday. (New) Corrected 2. Incorrect message for finisher breakdown. (Current) When finisher breaks down "Finisher breakdown/Press reset key" is displayed. (New) When finisher breaks down "Finisher breakdown/Call service" is displayed. 3. Process correction for toner density occasionally does not function.
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7020 25 mode DIPSW15-6=1; Displays message. Stops machine. 10. Incorrect size in Frame Erasure mode (Current) When Frame Erasure in Applications is used, the image is copied in an incorrect position. (New) Corrected. 11. Image lack in Numbering function. (Current) When "R-Bottom" is set for stamp position in Specifications for Stamp and enlargement copy is made, the number becomes missing. (New) Corrected 12. Abnormal denominator in numbering for Sheet/Cover Insertion mode.
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7020 5. Output of Sequential transmission report when error occurs. (Current) When the sequential transmission report is set for not output, however the transmission results report is set to output when error occurs, it is not output. (New) In order to output the communication error report at the sequential transmission, the transmission result report is output if it is set to "output when any communication error occurs". 6. Addition of Night communication mode.
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7020 DESCRIPTION: FK101, CALL is printed in the REMARKS box on the transmission report. SOLUTION: CAUSE: CALL printed in the REMARKS box of the transmission report indicates the fax transmission was made by OFF HOOK dialing. SOLUTION ID: 93158 USAGE: 2 SOLUTION: This is normal operation when performing a manual transmission using OFF HOOK dialing. The following are the two ways to perform OFF HOOK dialing: 1. From the 7020 fax mode touchscreen, perform the following: a. Select the OFF HOOK key. b.
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20 SOLUTION ID: 99517 DESCRIPTION: Operation panel is locked up. SOLUTION: CAUSE: One or more of the operation panel buttons is stuck in the down position. This will lock up the complete operation panel including the LCD touchscreen. USAGE: 2 SOLUTION: Repair the stuck operation panel button(s) as necessary. DESCRIPTION: Part number for the fixing entrance guide plate, which is shown as not available (dotted representation with no assigned part number) on page 50 of the 7020/7030 Parts Catalog (5/00).
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7020 SOLUTION: To reset Standard Data, perform the following: 1. Access the 36 mode (power the machine ON while holding down on the 3 and 6 keys). 2. Press [2. Timing adj.]. 3. Press [7. Factory default]. 4. Press [NEXT] until the desired desired item appears in the massage display area. 5. Press [YES] to reset the set values to the standard values that have been selected. Note: Press [NO] or [RETURN] to return to the timing adjustment menu screen without resetting the values. 6.
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7020 7020-i28p.exe (PC file). DESCRIPTION: Blur on the trail edge when using 8.5x11R and 8.5x14 size paper. SOLUTION: CAUSE: The transfer and separation corona currents have to be reset from standard settings. SOLUTION ID: 112667 USAGE: 2 SOLUTION: To reset the transfer and separation currents, perform the following. 1. Access the 36 mode (power the machine ON while holding down on the 3 and 6 keys). 2. Press the [1. HV adjustment] key. 3.
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7020 DESCRIPTION: THIS MODE IS UNAVAILABLE FOR THIS SIZE message when trying to copy 8.5x14 or 11x17 originals from the platen glass or RADF. SOLUTION: CAUSE: On a machine with no finisher installed, rotation and sort have been selected as the output mode. SOLUTION ID: 113484 USAGE: 2 SOLUTION: To cancel rotation and sort as the output mode, perform the following: 1. Press the [OUTPUT] key. 2. When the Select Output Screen is displayed [Rotation + Sort] will be highlighted.
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7020 2. Fax file format size can be increased in increments of 2 MB up to 16 MB additional memory is added to the 7020 control board. DESCRIPTION: How to program a pause from the print driver when PC/LAN faxing. SOLUTION: To program a pause from the print driver when PC/LAN faxing enter the letter P in upper case. SOLUTION ID: 116197 USAGE: 2 SOLUTION ID: 116707 DESCRIPTION: Cannot run L-detect adjustment. SOLUTION: CAUSE: A loss of 24V DC to the driver board due to an open F401 on the DC power supply.
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7020 DESCRIPTION: DF314, CHECK RELOAD ORIGINALS message when using the RADF. SOLUTION: CAUSE: The RADF paper size adjustment has not been done. SOLUTION ID: 121616 USAGE: 2 SOLUTION: To perform the original size detection adjustment, perform the following: 1. Access the 47 mode (power the copier ON with SW2 - operation panel switch, while pressing the 4 and 7 keys). 2. Enter 6 and then 9. Display should read <069-000>. 3. Place 5.5x8.5R original in the document tray. 4. Press Start button. 5.
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7020 SOLUTION ID: 123264 DESCRIPTION: Black copies. SOLUTION: CAUSE: A broken charge corona wire. USAGE: 2 SOLUTION: Replace the charge corona wire (p/n 26NA25060). SOLUTION ID: 124176 DESCRIPTION: Unable to set the paper sizes to the correct trays. SOLUTION: CAUSE: The machine's memory failed. USAGE: 2 SOLUTION: Reinitialize the machine. To reinitialize the machine perform the following. 1. Power the machine ON while holding down on the 4 and 7 keys, output code 93. 2. Press the print button. 3.
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7020 SOLUTION: The maximum memory that can be allocated for the FK101 is 16MB. Additional memory must be installed in the main body to make the 16MB available for the FK101. Notes: 1. The memory used in the 7020 is a 144 pin SODIMM module, 100MHz, 10ns or faster, with gold contacts. 2. The 7020 is equipped with 32MB of memory embedded on the main CB.
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7020 4. Select bit 1 of the switch using the middle up arrow. 5. Select ON (1) to enable the IP011. 6. Turn the copier OFF, then ON to exit the 25 mode. SOLUTION ID: 132485 DESCRIPTION: FS107, intermittent J72-21 while copying. SOLUTION: CAUSE: The paper exit connecting clutch has failed. USAGE: 2 SOLUTION: Replace the paper exit connecting clutch (p/n 13GQ77181) DESCRIPTION: Intermittent cycling of power, during copy operation or at power up. SOLUTION: CAUSE: The DCPS fan (FM1) failed.
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7020 10. Select [12. Memory SW]. 11. Press the arrows, in the lower left corner, and scroll to page 3/3 of the memory switches. 12. Press the down arrow on the right side and highlight Job Memory Recall. 13. Press EDIT to change the Job Memory Recall setting to ON. 14. Press RETURN three times to return back to normal copy mode. 15. Press the OUTPUT button located to the right of the touchscreen. 16. Select (highlight) the desired exit tray to be used as the default for copy jobs and press OK. 17.
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7020 URL http://www.adobe.com/products/acrobat/readstep2.html]] *[[Trademark ownership information| FILE V:\TEXT\TRADEMRK.TXT NEW]] SOLUTION ID: 158621 DESCRIPTION: DF314, displays A4 and B2 size. SOLUTION: CAUSE: Size detect board assembly damaged. USAGE: 2 SOLUTION: Replace Size Detect Board Assembly (p/n 13FG-9330). SOLUTION ID: 159098 DESCRIPTION: E56-01 shortly after power up. SOLUTION: CAUSE: Insufficient drum ground or short of high voltage caused by drum wear.
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7020 DESCRIPTION: Platen APS selects 8.5x11 instead of 8.5x11R for original on the platen glass. SOLUTION: CAUSE: Machine is set to default to 8.5x11 for small size originals. SOLUTION ID: 168605 USAGE: 2 SOLUTION: To program platen APS to select 8.5x11R for 8.5x11R, perform the following: 1. Access the 25 mode (turn the machine ON, while pressing the 2 and 5 keys). 2. Select SOFTWARE SW. 3. Select SOFTWARE SW 21-5 4. Press the OFF button once. The top of display should now indicate SOFTWARE SW 21-5:0 5.
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7020 wiring/2 as a set. SOLUTION ID: 84067 DESCRIPTION: Paper jams after feeding from paper tray. SOLUTION: CAUSE: Paper size indicator on paper tray does not match the paper size loaded in the tray. When loaded paper is larger than paper size indicator on tray, a paper jam will always occur. USAGE: 1 SOLUTION: Set paper size indicator on paper tray to match the the paper size loaded in the tray.
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7020 SOLUTION ID: 89856 DESCRIPTION: Supply information, 7020. SOLUTION: Supplies compatible with 7020. ITEM# ITEM 950236 Toner 950237 Developer 950253 Drum unit 950239 Maintenance Kit 950764 Staples (FS107) Note: The drum unit, Item #950238 is no longer available. DESCRIPTION: DF314, approximately 25% of E-RDH memory is automatically allocated at process start. SOLUTION: CAUSE: OUTPUT mode ROTATION + GROUP, or ROTATION + SORT is selected or is programmed as an initial condition.
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7020 8. Touch [EDIT] on the bottom of the touchscreen to change the setting to OFF. 9. Power the copier OFF/ON to exit the Key Operator Mode. SOLUTION ID: 91706 DESCRIPTION: Can the watermark be reduced in printer mode? SOLUTION: In printer mode the font can be changed thus reducing the size of the watermark Note: The watermark cannot be reduced in copier mode.
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7020 7. Press Copy button to return to standby mode. 8. The configuration page will read IP421 System Configuration. SOLUTION ID: 95498 DESCRIPTION: Copies are enlarged in the lead to trail direction. SOLUTION: CAUSE: Incorrect data in the 47 multimode, output code 40. This causes the main motor (M1) to rotate at an incorrect speed. USAGE: 1 SOLUTION: To set 47 multimode, output code 40 to the proper value, perform the following: 1.
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7020 switch must be shut off for 10 seconds or more. Then turn the main switch on again and send the flash files. *[[Trademark ownership information| FILE V:\TEXT\TRADEMRK.TXT NEW]] DESCRIPTION: How to disable Store mode when selecting Book Copy mode. SOLUTION: The 7020 will automatically select Store Mode (memory) when Book Copy mode is selected. If Store Mode is not desired during Book copy mode, simply press the Store mode key (not highlighted) prior to exiting the Application mode. Note: 1.
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7020 Konica's Scan-to-Disk technology allows scanning of documents from the print engine's platen glass or the document feeder directly to file where it is stored in a mailbox on the print engine's internal hard disk. For details on Konica's Scan-to-Disk technology, please refer to the Konica print engine's documentation. Scantrip Admin functions as a general user tool as well as an administration tool.
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7020 printing has completed. SOLUTION ID: 105478 DESCRIPTION: Cannot scan originals while receiving a fax. SOLUTION: CAUSE: This is normal operation for the machine. USAGE: 1 SOLUTION: Originals cannot be scanned into memory while receiving because the memory that is used when receiving a fax is also the same memory that is used for scanning originals.
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7020 DESCRIPTION: Unable to adjust magnification presets in the Key Operator Mode (grayed out). SOLUTION ID: 111877 SOLUTION: CAUSE: The key operator fixed magnification setting in the 25 mode is disabled. USAGE: 1 SOLUTION: To enable the key operator fixed magnification setting in the 25 mode, perform the following: 1. Access the 25 mode (power the copier ON with SW2 on the operation panel, while pressing the 2 and 5 keys). 2. Select [1. SOFTWARE SW]. 3. Press the left up arrow 7 times. 4.
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7020 is highlighted. 6. Press EDIT on touchscreen until desired quantity is reached. 7. Press BACK twice. 8. Press RETURN to revert to standby mode. SOLUTION ID: 114520 DESCRIPTION: FK101, how to program to initialize in fax mode. SOLUTION: To program the 7020 to initialize in fax mode, perform the following: 1. The 7020 firmware must, at minimum, be flashed to level 28 system and 25 Image and the FK101 firmware must, at minimum, be flashed to level 15. 2.
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7020 SOLUTION: CAUSE: Fixing heater/2 failed. USAGE: 1 SOLUTION: To check the fixing heater /2 lamp, perform the following. 1. Access the 47 multimode (power the machine ON, while holding down on the 4 and 7 keys) input code 45, press *-2-*. 2. Press the print button and see if the fixing heater/2 comes ON. 3. If the lamp does not come ON, replace the fixing lamp/2 (p/n 26NE83030). SOLUTION ID: 116900 DESCRIPTION: DF314, how to tighten the hinge pressure.
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7020 SOLUTION: To adjust the RADF Centering, perform the following. 1. Access the 36 mode (power OFF/ON while holding the 3 and the 6 keys). 2. Press [9. RADF adj.]. 3. Press [4. Centering adj.]. 4. Centering adj. (RADF/1side) will be displayed. 5. Ranges are from (-74 to +74). 6. Enter desired value. 7. Press [SET]. 8. Press [COPY]. 9. Make a test copy. 10. Press (*) and then (#) to return to the adjustment screen. 11. Repeat steps (7) through (12) until desired adjustment. 12.
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7020 SOLUTION: The paper exit sensor assembly/2 (p/n 26NA-4920), which is the actuator for PS19 (Exit limit detect), has been abolished on all 7020's starting with s/n 26NE23267. This sensor was originally installed to count the number of exited copies which would then trigger a display message to REMOVE PAPER FROM THE FINISHER TRAY when the exit tray reached its capacity. Due to this parts change, it is necessary to set software switch 22-7 to a 1 to disable the function of PS19 (Exit limit detect).
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7020 SOLUTION: CAUSE: An older version of Scantrip is being used. USAGE: 1 SOLUTION: Upgrade the Scantrip utility to the latest version which allows the selection of Mailbox 0 or 0000 for use with the Fax option. Note: Scanning utilities (Scantrip and Scantrip Admin) are now posted on the [[Konica SEC website| URL http://www.sec.konicabt.com/main.html]]. SOLUTION ID: 124901 DESCRIPTION: Hardware counter not advancing. SOLUTION: CAUSE: Incorrect software SW settings.
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7020 3. The latest version system software is available on the Konica [[FTP site| URL ftp://kbtdigital:kx15@ftp.konicabt.com/]]. Refer to the [[FTP site index| URL ftp://kbtdigital:kx15@ftp.konicabt.com/FTP_SITE.pdf]] on the FTP site for detailed information concerning site contents. DESCRIPTION: The touchscreen is blue with no characters. The copy mode LED is lit green. SOLUTION: CAUSE: On the operation board, CN86 is poorly seated.
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7020 DESCRIPTION: FK101, how to print all compulsory (confidential) received faxes at one time. SOLUTION: The compulsory received faxes can only be printed or deleted one at a time. DESCRIPTION: DB409/DB410, LCT lift up drive cable unwrapping from the lift up cam assembly. SOLUTION: CAUSE: This issue is usually caused by the lift up tray changing height at an excessive rate of speed. This allows the cable to buckle and pop off the lift up cam.
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7020 SOLUTION: Replace the thermostat (p/n 26NA88410). To reset fuser failure code, perform the following: 1. Access 25 mode (power OFF, hold the 2 and 5 keys, power ON). 2. Select option 1 [Software SW]. 3. Use the scroll arrows to scroll to address 3-1. 4. Select OFF. 5. Power the machine OFF/ON. DESCRIPTION: Black speckled lines varying in intensity on scans and copies from the platen glass. Internal test charts print fine. SOLUTION: CAUSE: Failed main CB.
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7020 SOLUTION ID: 135201 DESCRIPTION: Intermittently the machine powers OFF. SOLUTION: CAUSE: The firmware failed. USAGE: 1 SOLUTION: Reflash the machine to the latest firmware. To flash the firmware, perform the following: SETTING UP THE ISW UTILITY 1. [[Obtain the ISW Trns utility file from the Konica web site| URL http://techweb.konicabt.com/tpm/media/iswhowtoget.txt]]. Note: While on this page, download the [[DF314 and FS107 files| IMAGE v:\bitmaps\ISW018.
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7020 SOLUTION: Power OFF the main body and then remove the FS107. Examine covers for protruding screws or damaged covers. SOLUTION ID: 136090 DESCRIPTION: FS107, J20-6 intermittently when making copies. SOLUTION: CAUSE: The finisher front door is opening during copying. The door actuator is not properly contacting the interlock switch. USAGE: 1 SOLUTION: Repair or reform door actuator. Repair or replace the interlock switch (p/n 12QR86010) as needed.
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7020 SOLUTION: CAUSE: The drive belt has come off conveyance pulley A, conveyance pulley B, or the idler pulley. USAGE: 1 SOLUTION: To reinstall the drive belt, perform the following: 1. Pull out Tray 1 and Tray 2. 2. Remove the cassette size detection dials for Tray 1 and Tray 2. 3. Remove the cover and inspect the drive belt (p/n 26NA50450) to ensure that it is meshed with conveyance pulley A (p/n 26NA50420), conveyance pulley B (p/n 26NA50430), and the idler pulley (p/n 26NA50370).
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7020 SOLUTION ID: 140817 DESCRIPTION: DF314, not recognized by the main body. SOLUTION: CAUSE: The RADF is isolated in 25 mode. USAGE: 1 SOLUTION: To reactivate the isolated RADF, perform the following: 1. Access the 25 mode (power the machine ON while holding down the 2 and 5 keys). 2. Press [1. Software SW]. 3. Use the arrows to scroll to software switch 19-7. 4. Press [OFF]. 5. Power the machine OFF/ON to exit the 25 mode. SOLUTION ID: 142064 DESCRIPTION: J97-2 occurs when duplexing.
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7020 SOLUTION: To check the FK102, perform the following: 1. Power the machine OFF using both switches and unplug the machine. 2. Disconnect the FK102 from the main body. 3. Plug the machine in and power it ON using both switches. 4. Make a copy from Book Copy mode. 5. If the copy is good, power the machine OFF using both switches and unplug the machine. 6. Reconnect the FK102. 7. Plug the machine in and power it ON using both switches. 8. Make a copy in book copy mode and check the copies.
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7020 SOLUTION ID: 150138 DESCRIPTION: DB409, intermittent J82. SOLUTION: CAUSE: The actuator for jam detect 2 photosensor (PS105) is out of position and sticking on the clear plastic paper guide numbered 7. USAGE: 1 SOLUTION: Reposition the actuator on PS105 to prevent it from contacting the paper guide. DESCRIPTION: DB409, part number for the LCT main body tub, which is depicted as not available on page 22 of the Parts Catalog (5/2000). SOLUTION: To obtain the LCT main body tub, order (p/n 13HA47014).
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7020 SOLUTION: CAUSE: A failed indication lighting board. This board is called the display inverter on the overall wiring diagram. USAGE: 1 SOLUTION: Replace the indication lighting board (p/n 55FA83520). SOLUTION ID: 155298 DESCRIPTION: How to use the ECM mode for printing. SOLUTION: To enable ECM mode for printing, perform the following: 1. Press the Help to enter Key Operator mode. 2. Press the Key-Ope Mode button on the touch screen. 3. Enter the Key Operator password (if necessary) and press OK. 4.
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7020 1. To view the PDF, Acrobat* Reader must be installed. Acrobat Reader can be downloaded for free from the Adobe* Web site at: [[http://www.adobe.com/products/acrobat/readstep2.html| URL http://www.adobe.com/products/acrobat/readstep2.html]] 2. The latest firmware is available at [[http://www.konicabt.com/konicode/PubBrowser/eproms| URL http://www.konicabt.com/konicode/PubBrowser/eproms]]. *[[Trademark ownership information| FILE V:\TEXT\TRADEMRK.
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7020 SOLUTION: CAUSE: The firmware failed. USAGE: 1 SOLUTION: Reflash the machine to the latest firmware. Note: The latest firmware is available at [[http://www.konicabt.com/konicode/PubBrowser/eproms| URL http://www.konicabt.com/konicode/PubBrowser/eproms]]. DESCRIPTION: FK102, will updating the firmware erase the Abbr. dial list? SOLUTION: Updating the firmware will not affect the Abbr. dial list. SOLUTION ID: 159799 USAGE: 1 DESCRIPTION: FK101, will updating the firmware erase the Abbr.
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7020 1. Turn the machine OFF. 2. Enter the 47 mode (turn the machine ON, while pressing the 4 and 7 keys), output code 93. 3. Power the machine ON/OFF to exit the 47 mode. SOLUTION ID: 165259 DESCRIPTION: Intermittently E89-02 occurs at power up. SOLUTION: CAUSE: There is a loose connector on the RADF CB. USAGE: 1 SOLUTION: Reseat all connectors on the RADF CB. DESCRIPTION: DF314, incorrect size detection of originals placed on the RADF feed tray.
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7020 DESCRIPTION: Intermittently the power cycles OFF/ON at power or during copy mode. SOLUTION: CAUSE: The DCPS failed. SOLUTION ID: 172302 USAGE: 1 SOLUTION: Replace the DCPS (p/n 26NA84511). SOLUTION ID: 172308 DESCRIPTION: SOLUTION: CAUSE: The DCPS failed. USAGE: 1 SOLUTION: Replace the DCPS (p/n 26NA84511). DESCRIPTION: FS107, FNS NOT CONNECTED; SELECTED MODE IS NOT AVAILABLE message when attempting to flash a new finisher CB.
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7020 SOLUTION: CAUSE: In the 25 mode, the bypass feed non-standard size selection is set to OFF [0]. USAGE: 1 SOLUTION: To set the bypass feed non-standard size selection in the 25 mode, perform the following: 1. Access the 25 mode (power the machine ON while holding down the 2 and 5 keys). 2. Touch [1. Software SW] on the touchscreen. 3. Using the left up/down arrows select dipswitch 3. 4. Using the center up/down arrows select bit 5. 5. Select [ON] for the DIP-SW. 6.
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7020 SOLUTION: CAUSE: The side guides on the RADF have to be against the originals. USAGE: 0 SOLUTION: The originals need to be the same size paper as what is installed in the paper trays. DESCRIPTION: FS107, J72-19 or J72-21 when printing on small size paper (5.5x8.5R). SOLUTION: CAUSE: When printing a large volume of small size paper, M706 (tray up/down motor) does not move the finisher tray down. SOLUTION ID: 137123 USAGE: 0 SOLUTION: This problem was resolved with new level firmware.
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7020 paper guide is p/n 26NA50352. DESCRIPTION: When reconnecting the 7020 main body to a drawerbase, the positioning may be incorrect or the front of the main body and drawerbase may not be properly aligned. SOLUTION: CAUSE: When the 7020 was lifted from the drawerbase, the front side was lifted first, causing the bottom plate of the guide pin to become deformed. SOLUTION ID: 83824 USAGE: 0 SOLUTION: Reform the bottom plate of the guide pin.
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7020 DESCRIPTION: No display. Loss of 24V DC output from the DC Power Supply. The DC Power Supply has been replaced. SOLUTION: CAUSE: No 24V DC signal to the Main Relay. SOLUTION ID: 103471 USAGE: 0 SOLUTION: Repair loose wire at CN 25-A11 of the Main Driving board assembly (p/n 26NA-9022). SOLUTION ID: 103633 DESCRIPTION: J30 in the morning when making a copy. SOLUTION: CAUSE: A spring in the transfer/separation corona unit is contacting the shell of the corona unit.
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7020 http://www.adobe.com/products/acrobat/readstep2.html]] *[[Trademark ownership information| FILE V:\TEXT\TRADEMRK.TXT NEW]] DESCRIPTION: When printing from WordPerfect*, multiple sets are stapled together using the Adobe* PostScript* print driver. SOLUTION: This issue has been escalated to Konica Corporation for resolution. Note: If you have equipment experiencing this symptom, please submit a new problem through the NSSG Web including serial number and meter reading.
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7020 Note: Most applications have a 'print to file' option. 3. Have a SRF (Service Request Form) filled out by contacting the NSSG Hotline. In NSSG’s continuing review of support processes, the method of requesting advanced levels of support have been redefined. NSSG no longer requires that a SRF form be filled out by the technician and faxed. Instead, to streamline the process and reduce the process time, NSSG will now take all the information live on the phone at the Contact Center.
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7020 scanner mode, or sub switch (SW2) or main switch (SW2) is powered OFF/ON. Note: Job memory is only for copier mode functions. DESCRIPTION: When attempting to scan multiple pages into OmniPage Pro 11, one of the following issues may occur: 1. A dialog with the message, "Scanner Error" appears. 2. Inability to scan from the ADF scanner into OmniPage Pro 11. 3. When attempting to scan multipage document, only two pages scan, the rest of the pages feed through the ADF feeder without scanning.
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7020 [[http://www.adobe.com/products/acrobat/readstep2.html| URL http://www.adobe.com/products/acrobat/readstep2.html]] *[[Trademark ownership information| FILE V:\TEXT\TRADEMRK.TXT NEW]] SOLUTION ID: 122032 DESCRIPTION: Konica Environmental Declaration, 7020. SOLUTION: [[Konica Environmental Declaration for the 7020| URL http://techweb.konicabt.com/tpm/media/KED_7020.xls]] Note: To view the link, Microsoft* Excel must be installed. USAGE: 0 *[[Trademark ownership information| FILE V:\TEXT\TRADEMRK.
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7020 SOLUTION: CAUSE: The FK101 will not sent a confirmation back to the PC once a transmission takes place. When using PC/fax, the job is sent as a print job. Once the job is sent to FK101 from the IP421, communication between the two units ceases. USAGE: 0 SOLUTION: The TX report will have to be printed to obtain verification of successful transmission. To print out the fax report perform the following procedure: 1. If not in the fax mode press the FAX MODE key. 2. Press the APPLICATION key. 3.
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7020 DESCRIPTION: Front-to-rear zoning varies when copying from the platen glass, document feeder and internal test charts. SOLUTION: CAUSE: Incorrect position of the universal tray side guides. SOLUTION ID: 132016 USAGE: 0 SOLUTION: To properly load paper in the universal trays perform the following: 1. Withdraw the paper tray. 2. Stack the paper with the curl side up. 3. While pressing the release knob, move the side guide plate against the paper. 4. Push the paper tray until it locks into place.
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7020 highlighted. 5. Using the [EDIT] key, change the setting to (0). 6. Press the [BACK] key. 7. Select [Special Set]. 8. Enter the passcode (9272). 9. Select [Function Parameter Setting]. 10. Select [Network]. 11. [RCV Signal Detect Mode] will be highlighted. 12. Using the [EDIT] key, change the setting to (Time). 13. Using the [DOWN ARROW] on the touch screen, scroll down until [RCV Signal Detect Time] is highlighted. 14. Using the [EDIT] key, change the setting to (6 sec). 15. Power the machine OFF/ON.
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7020 3. Select [1. SOFTWARE SW]. 4. Using the up/down arrows, scroll to software switch 17-3. 5. Select OFF. 6. Power the copier OFF/ON to return to normal copy mode. DESCRIPTION: PC-FAX Tx Error Report is not displayed in the Report Output Set menu in the Key Operator Mode. SOLUTION: CAUSE: Hard disk (HDD-103) has not been installed. PC-FAX Tx Error Report can only be generated with a HDD installed. SOLUTION ID: 135407 USAGE: 0 SOLUTION: Install HDD-103 (PCUA# 950231).
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7020 DESCRIPTION: Unable to use the Interrupt button on the operation panel or RESERVE on the LCD. SOLUTION: CAUSE: Incorrect software dipswitch setting in the 25 mode. SOLUTION ID: 138611 USAGE: 0 SOLUTION: To verify 25 mode software dipswitch settings, perform the following: 1. Access the 25 mode (power the copier ON, while pressing the 2 and 5 keys). 2. Select [1. SOFTWARE SW]. 3. Using the up/down arrows, scroll to software switch 4-6. 4. Select OFF. 5. Power the copier OFF/ON to exit the 25 mode.
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7020 4. Press the scan button on the fax touch screen. 5. If more originals need to be sent, reload the RADF and press scan again. 6. When all originals have been scanned press the start button to send. DESCRIPTION: MSDS (Material Safety Data Sheets) Information, 7020. SOLUTION: [[Developer MSDS| URL http://techweb.konicabt.com/tpm/media/702070257030dev.pdf]]. [[Drum MSDS| URL http://techweb.konicabt.com/tpm/media/702070257030drum.pdf]]. [[Toner MSDS| URL http://techweb.konicabt.
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7020 DESCRIPTION: DF314, code J63-02 with paper jamming at the exit of DF314. SOLUTION: CAUSE: The paper exit detecting spring has weakened and does not allow exit actuator/2 to properly flag PS303 (original exit photosensor). SOLUTION ID: 146368 USAGE: 0 SOLUTION: Replace the paper exit detecting spring (p/n 13GL46680) as needed. SPECIAL NOTE: Solution provided by Bill England, Albin Business Centers.
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7020 http://www.adobe.com/support/downloads/product.jsp?product=44&platform=Macintosh]]. *[[Trademark ownership information| FILE V:\TEXT\TRADEMRK.TXT NEW]] DESCRIPTION: Partial light or faded copies (from lead-to-trail edge), prints and internal test charts are normal density. SOLUTION: CAUSE: Failed write unit. SOLUTION ID: 152255 USAGE: 0 SOLUTION: Replace the write unit (p/n 26NA-6503).
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7020 *[[Trademark ownership information| FILE V:\TEXT\TRADEMRK.TXT NEW]] SOLUTION ID: 154736 DESCRIPTION: Safety label regarding clearing fixing unit jam. SOLUTION: To prevent injury when clearing a fusing unit paper jam, two safety labels (a caution and arrow label) are available that warn the operator of the high temperature area of the fusing unit. The caution label provides notice of the high temperature area and the arrow label identifies the area of concern.
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7020 SOLUTION ID: 156304 DESCRIPTION: F34-1 error message. SOLUTION: CAUSE: Failed system control board. USAGE: 0 SOLUTION: Replace the System Control Board (p/n 26NA-9303). SPECIAL NOTE: Solution provided by Jason Paluchniak, ALBIN BUSINESS CENTERS DESCRIPTION: Equitrac* products such as PrintLog* Professional are unable to correctly track both print and copy volume. SOLUTION: CAUSE: Konica copiers/printers have software dipswitches that must be set properly to enable correct volume count.
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7020 9. Select OK. 10. Power the machine OFF/ON. To retrieve the documents held in memory, perform the following: 1. Press the Fax button to display fax basic screen. 2. Press the Application button. 3. Select file print on the touch screen. 4. Select Compulsory memory. 5. Select OK. 6. Enter the password. 7. Select the fax to be printed. 8. Select Print. Note: A hard drive is not needed to use Compulsory Memory Reception.
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7020 DESCRIPTION: How to copy a two sided, small size original (i.e., check, insurance card, identification card, etc.) onto the same side of a copy. SOLUTION: To copy a two sided, small size original onto a one side copy, perform the following: 1. Press the Application button. 2. Select Combination and 2 to 1, then press OK 3. The application selection screen should be displayed again, this time select Store Mode and then press OK. 4.
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7020 commonality with other models. SOLUTION: See [[DB209/409, DB210/410 Technical Bulletin #2| URL http://techweb.konicabt.com/tpm/media/DB209tb02.pdf]] for details. Note: To view the PDF, Acrobat* Reader must be installed. Acrobat Reader can be downloaded for free from the Adobe* Web site at: [[http://www.adobe.com/products/acrobat/readstep2.html| URL http://www.adobe.com/products/acrobat/readstep2.html]] *[[Trademark ownership information| FILE V:\TEXT\TRADEMRK.
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7020 DESCRIPTION: How to route PC-FAX documents received by the machine automatically to an email addresses list. SOLUTION: Automatic email of received (incoming) PC-FAX documents is not available on this machine. SOLUTION ID: 164237 USAGE: 0 As a workaround, on machines equipped with an IP hard drive, PC-FAX documents are stored by default in box 0000 on the IP unit hard drive.
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7020 steps: 1. Press the [APPLICATION] button. 2. Select [SPECIAL ORIGINAL]. 3. Select [Mixed Original] and press [OK]. 4. In the upper right corner of the display panel press [JOB MEMORY]. 5. Press [entry]. 6. Press [OK]. 7. Select #15 and press [OK]. 8. Input the name of the job (i.e. mixed original). 9. Press [OK] twice and return to the main copy screen. 10. Enter the key operator mode (Power the copier OFF/ON while holding the HELP key) 11. Press the down arrow and select 12 [Memory SW]. 12.
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7020 DESCRIPTION: DB210, the gears do not align after installing the parts from DB209/210/409/410 Technical Bulletin #1, Gear Skipping - J16 Jams. SOLUTION: CAUSE: The parts are for the DB410 only. SOLUTION ID: 168692 USAGE: 0 SOLUTION: The parts can only be used with a DB410. Notes: 1. See [[DB410 Technical Bulletin #1| URL http://techweb.konicabt.com/tpm/media/db410tb01.pdf]]) for details. 2. To view the PDF, Acrobat* Reader must be installed.
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7020 SOLUTION ID: 169911 DESCRIPTION: Lines on copy. SOLUTION: CAUSE: Machine firmware level 33. USAGE: 0 SOLUTION: Install level 32-CIDO image control firmware which will stabilize the drum potential by making a conditioning rotation before copying the first page. Note: The latest firmware is available at [[http://www.konicabt.com/konicode/PubBrowser/eproms| URL http://www.konicabt.com/konicode/PubBrowser/eproms]].
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7020 DESCRIPTION: FS107, part number for the foam pad that applies pressure to the cam roller assembly. SOLUTION: Positioning Part (p/n 13GQ12110). Note: This foam pad attaches to the top cover of the finisher outline on page 2, item number 12 of the FS107 parts catalog. SOLUTION ID: 172089 USAGE: 0 SOLUTION ID: 172181 DESCRIPTION: FK102, Image is reduced ½ an inch. SOLUTION: CAUSE: There is a header at the top of the page.
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7020 SOLUTION ID: 177885 DESCRIPTION: Intermittent F51-06 code. SOLUTION: CAUSE: Failed write unit. USAGE: 0 SOLUTION: Replace write unit (p/n 26NA-6503). Note: Before replacing the write unit, ensure 24V DC for the polygon motor is present at CN22 pin 5 of the PRDB. DESCRIPTION: DF314, "Reload original in order, then set scanning conditions of originals" message displayed when copying odd size original through the document feeder. SOLUTION: CAUSE: Non-standard size was not selected.
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7020 URL http://www.adobe.com/products/acrobat/readstep2.html]] *[[Trademark ownership information| FILE V:\TEXT\TRADEMRK.TXT NEW]] DESCRIPTION: How does Konica Minolta prevent security breaches or loss of classified documentation on this model? SOLUTION: The security technique found in the [[Security Statement| URL http://techweb.konicabt.com/tpm/media/Digital_Copier.pdf]] is consistent throughout Konica Minolta's digital product line to prevent unauthorized use of stored data.
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7020 for details. Note: To view the PDF, Acrobat* Reader must be installed. Acrobat Reader can be downloaded for free from the Adobe* Web site at: [[http://www.adobe.com/products/acrobat/readstep2.html| URL http://www.adobe.com/products/acrobat/readstep2.html]] *[[Trademark ownership information| FILE V:\TEXT\TRADEMRK.TXT NEW]] DESCRIPTION: Blank copies and a shading of toner covering the drum. SOLUTION: CAUSE: Failed PRCB. SOLUTION ID: 205268 USAGE: 0 SOLUTION: Replace the PRCB (p/n 26NA-9022).