AltiTouch Plus User Guide Last Revised: June 18, 2002 AltiTouch Plus User Guide 2
Sayson Technologies Ltd. will not accept liability for any damages, including long distance charges, which result from unauthorized and/or unlawful use. While every effort has been made to ensure accuracy, Sayson Technologies Ltd. will not be liable for technical or editorial errors or omissions contained within this documentation. The information contained in this documentation is subject to change without notice. Sayson Technologies Ltd. Tel. 604.730.1842 Fax. 604. 732.8726 www.sayson.com info@sayson.
CONTENTS Introduction ...................................................................................7 What’s New with Plus ...................................................................7 Installation and Setup.....................................................................8 Physical setup ..........................................................................8 Screen and softkey setup........................................................12 Getting Started ................................
SysPrk+ - System Call Park Plus Pickup................................37 ExtPrk – Personal Call Park Pickup .......................................37 Managing Your Extension ...........................................................37 Vmail – Voicemail.................................................................37 Regular – AltiMail Service...............................................38 Vmail+ - Visual Voicemail ..............................................38 DND – Do Not Disturb ...................
Using the Callers List.............................................................52 Viewing the Callers List...................................................52 Calling an entry in the Callers List...................................52 Copying from the Callers List to the Directory ................53 Changing a number in the Callers List before dialing ......53 Deleting an entry in the Callers List .................................53 Deleting all entries in the Callers List ..............................
Introduction This manual covers the use of the AltiTouch Plus phone with the AltiGen phone system. The AltiTouch provides an easy to use interface through its large screen and 6 softkeys. By providing this interface, the user no longer has to remember all the phone feature codes to perform functions such as call handling, or extension management. This manual should therefore be used in place of the AltiServ Telephone Functions portion of the AltiServ Users Guide.
Installation and Setup Physical setup Installation If your AltiGen dealer has already setup your phone, please skip to the next Chapter “Getting Started”. This section will guide you through the physical setup of your phone as well as making sure it has been properly programmed for your AltiGen system. 1. Connect the handset cord Turn the telephone over and locate the handset jack marked . Insert one end of handset cord into the jack until it clicks into place.
AltiTouch Plus User Guide
3. Connect the cords If you attached the stand to install the phone on a desk, route both the phone cord and power adapter cord through the opening in the stand. Insert the phone cord into the slot on the back of the telephone marked until it clicks into place. Insert the power cord into the power jack marked . Note: You should connect the power adaptor to a surge protector or power bar. 4. Press the cords into the grooves Press the cords into two of the grooves provided on the bottom the stand.
6. Install on a wall To install the Model 390 on a wall: Connect the cord to the wall jack (A). Coil the phone cord into the space provided on the back of the phone (B). Then align the telephone so the hooks on the wall plate (C) align with the wall-mount slots on the back of the phone, as shown here. Push the phone onto the pegs, and then slide it down until it is secure (D). Plug the power adaptor into a power outlet (E).
Screen and softkey setup 1. After phone is plugged in and powered up, Lift the Handset 2. If softkey labels appear on the screen as shown, your phone set up is complete. If this is the case, skip to the next chapter. (The softkeys are the 6 buttons on either side of the screen.
3. 4. 5. If softkey labels do not appear on screen, dial 1-866-732-8791 toll free to program your phone.
6. 7. The screen should now say “Accept Download from AltiTouch Slot 1” IMPORTANT! You must now select “YES” within 5 seconds. If you don’t press the YES before the beep, simply hang up and start again at step 2. After 3 beeps, you will be asked if you want to download the second slot of programming. Please press “YES” again. If the screen displays "Phone ID not found", please press the "Agent" softkey to connect with an agent.
Getting Started The AltiTouch Plus phone has pre-programmed softkeys to make call handling and managing calls easier. The AltiServ User Pocket Guide should be used if you to not have an AltiTouch phone. Please refer to this guide instead since you have an AltiTouch Plus phone. Overview of Softkeys and Screen states Time and Date When you place the handset in the cradle or press the Goodbye button when the handset is in the cradle you will see the time and date.
extension from another phone. After the caller ID appears on the screen, your time will be set. The Time and Date will go away and the Idle State Screen will appear if you do any of the following things: 1. Wait 7 seconds 2. Pickup your handset 3. Press the Speaker button . 4. Press the Services button and select the AltiTouch Service. Idle State The Idle State is the screen you will see most often. It allows you to make calls, pickup calls, check voicemail and perform extension management.
cradle the idle screen will go away for 7 seconds. If you need the idle screen functions immediately, press the speaker button or pickup the handset. Connected State The Connected State Screen will appear when you are talking to someone on the phone. This screen is used for all call handling functions such as Transferring calls, Parking Calls, Conferencing Calls and Placing Calls on Hold. These keys are described in detail in the next chapter under the section Handling Calls.
Tip: Only more advanced users that know the AltiGen keycodes should use Flash key. Most users will never use this key. For your ease of use, we recommend using the Transfr, Hold and Conf buttons to perform all your call handling functions. Inbound Call State When someone calls your extension, you will see the Inbound Call Screen. To answer the call: 1. Press the Answer softkey for hands free operation. 2. Press the Speaker button for hands free operation. 3. Pickup the handset.
Handling Calls When you are connected to a caller, you can use the softkeys to transfer callers, place them on hold, park them, or create a conference call. Placing a Call on Hold To place a call on hold, press the Hold or Transfer key. Do not hang-up your phone at this point. To retrieve the held call, press the Back key. button at the top of the Tip: Do not use the phone to place callers on hold. This simply mutes the call and they will not hear any on-hold music connected to your AltiGen system.
Retrieving calls with Syspark+ Syspark+ allows you to see all the parked calls on your system. If you have either forgotten the park number of the call you wish to retrieve or if there are several calls that are parked on your system and you want to make sure you picked up the right one, then use Syspark+. 1. Press Pickup 2. Press SysPark+ You will then see a screen that shows the calls parked. It will look like this. Note: It is normal to hear a beep and a short pause before the screen appears.
2. Press the Pickup softkey to retrieve the call. If you want to see more information about the parked button to see the next calls, you can use the screen that looks like this. You can retrieve calls from this screen using the same procedure as with the first screen. Use the button to go back to the first screen.
Transferring Calls You can transfer calls to: 1. Another extension 2. Another outside number 3. Directly to a voice-mail box 4. Or to the AltiMail voicemail system To transfer a call to another extension, while connected to a call: 1. Press the Transfr key 2. Enter the extension 3. Press the Hangup key to complete the transfer or 4. Wait for the third party to answer 5. Announce the transfer 6.
4. 5. 6. Wait for the third party to answer Announce the transfer Press the Hangup key to complete the transfer To transfer a call to a voice-mail box, while connected to a call: 1. Press the Transfr key 2. Press the ExtVM key 3. Enter the extension number and press Done If someone wants to be transferred to the voicemail system to check his or her voicemail, while connected to the call: 1. Press the Transfr key 2.
Conference Calls Conference calling is supported for up to six parties with the AltiGen system. While connected to the first party 1. Press the Conf key 2. Enter the extension or (9) + outside number that you wish to add to the conference 3. Wait for the party to answer and press the Conf.In key to create the conference or 4. Press the Back key to cancel the conference and go back to the original caller 5. To add more members to the conference, press the AddConf key 6.
them to hold. The AltiServ system intelligently gives the caller waiting the option of holding for you, leaving a voicemail, or transferring to the operator. Single Call Waiting If your extension is configured for single call waiting, then during a call you may hear a tone indicating that you have another call waiting. If you wish to disconnect the current call, and answer the second call, simply place the handset back in the cradle2. Your phone will ring and it will be the second caller.
indicating that you have another call waiting. At this point, you can 1. Ignore the call waiting and let the AltiGen system handle the call 2. Hangup the current call and answer the second call 3. Transfer the first caller then take the call waiting 4. Park the current call and take the call waiting If you wish to disconnect the current call and answer the second call, then simply place the handset back in the cradle. Your phone will ring and it will be the second caller.
Making calls Note: If you are unable to make calls within certain area codes, check with your system administrator for any toll restrictions placed on your extension that restricts your access to long distance area codes and dialing prefixes. Predialing a number Predialing lets you view a number before you dial. Enter the number using the dial pad and before lifting the handset. Use the Backspace softkey or to correct any errors. To dial the number, lift the handset, press the Dial softkey, or press .
Deleting the Redial List 1. 2. 3. Press to view the Redial List. Press the DeleteList softkey. Press the Delete softkey to confirm. Intercom and Set Paging You can intercom other AltiTouch Plus phones on your AltiServ system. 1. Press the Intrcom softkey 2. Enter the Extension you wish to call 3. Press the Done softkey 4. After 2 rings, you will be connected to the remote extension and can speak through its speaker 5. When you are finished speaking, press the Hangup softkey and your phone will hang up.
Using the Dial Menu Screen From the Idle State screen, press the Dial softkey and you will see the Dial Options Screen. ByName - Dial by Name When you press this key, you will be prompted to enter letters of the name beginning with last name followed by the first name and #. Use 1 for Q and Z. The system will search until a unique name is found and will call the extension associated with the name. After calling the extension, the screen will switch to the connected state.
LastClr – Dial Last Caller Pressing this button will dial the last person that called you. SySpeed – System Speed Dial Press this button and you will be prompted to enter a 2-digit System Speed Dial number. The system will dial the preprogrammed number for you. The System Speed Dial numbers are programmed and provided by the System Administrator DirSrv+ - Directory Services The directory services present a graphical way of looking up phone numbers.
Note: It is normal to hear a beep and a short pause before the directory services screen appears. If nothing happens after you press the DirSrv+ softkey, please contact your system administrator. This means the AltiTouch Plus software has not been installed on the AltiWare server. ExtList – Extension List Directory To search the extension list, press the ExtList softkey. The following softkeys will be presented: LstName – Select an extension by last name. 1stName – Select an extension by first name.
the list of extensions in that range of last names. The next screen will look like this: The softkey definitions are as follows: Dial – Dial the extension indicated by the cursor !. Intrcom – Intercom3 or Set Page the extension indicated by the cursor !. Nxt - Displayed when at the first list of extensions. Will load the next list of extensions. Prv – Displayed when at the last list of extensions. Will load the previous list of extensions Prv/Nxt - Displayed for all other cases.
The 1stName and ExtNum softkeys work like this example except the sort order of the extension list is different. SySpeed – System Speed Dial Directory Shows a list of the system speed dials sorted by name. You can dial directly from this list. To access this list: 1. 2. 3. Press the DirSrv+ softkey Press the SySpeed softkey The Speed Dial Index will appear Use the and keys to move the cursor to the desired range of names.
The next screen will look like this: Use the and keys to move the cursor to the desired item. You can also use the PgUp and PgDn softkeys if the list is more than one page long. Press the Dial softkey to call the selected item. The Next and Prev softkeys will move to the next or previous group of numbers on the index table. The Back softkey will take you back to the index.
Paging From the Idle Screen 1. Press the More softkey 2. Press the Paging softkey Then you will see the Paging Options screen. AudPage – Overhead Paging You will be connected to the overhead broadcast system. Speak into the handset and hang up when finished. Note: An internal public address system must be installed and connected to the AltiGen system to use this feature. TrkPage – Overhead Zone Paging Press this key, then the 2 digit paging ID of the zone you wish to page.
Retrieving and Answering calls Press the Pickup key and you will see Ringing and Parked Call Pickup Screen. This screen allows you to pickup calls ringing at other extensions, or to retrieve parked calls. AnyRing – System Call Pickup Pressing this button will answer call ringing at any other phone in the office. (Oldest call first) ExtRing – Individual Call Pickup You will be prompted to enter the Extension of the ringing phone.
SysPrk – System Call Park Pickup A system parked call can be picked up at another station by pressing this button. You will be prompted to enter the 2 digit “location” number where the call is parked and then press the Done softkey. SysPrk+ - System Call Park Plus Pickup Displays a list of all calls parked on the system. Scroll through the parked calls and retrieve them easily. Please review the section titled Retrieving Calls with Syspark+.
Regular – AltiMail Service This softkey will access the AltiMail system. For more information on how this service works, please review the Voicemail section of the AltiServ User Guide. Vmail+ - Visual Voicemail Visual Voicemail offers a graphical way of handling your messages. It displays a list of your voicemails so you can scroll through the list and listen to your voicemail messages out of sequence. Press the Vmail+ softkey and you will see a screen asking for your AltiMail password.
running on the server. Your administrator can also configure your extension so that you do not have to enter your password when you press the Vmail+ softkey. After you enter your password, you will see a list of your voicemail messages like this. The top line shown has the current page number and the number of new messages. In this example, there are 23 new messages and page one is shown. Below this are the message headers. The cursor ! indicates which is the active message.
and time of the messages as in the following example. To go back to the first screen use the button. To play messages: 1. Move the cursor ! to the message header 2. Press the Play softkey. You can move to another message and press play even while a message is playing and it will interrupt the current message and play the new one. You can also press the Stop softkey during playback to stop the message.
2. 3. Press the Delete softkey Wait for the screen to refresh To Save messages 1. Move the cursor ! to the message header 2. Press the SaveMsg softkey 3. Wait for the screen to refresh 4. To view saved messages, press the SvdMsgs sofkey. To call someone back that left you a voicemail, you can press the Dial softkey and the following softkeys will be displayed. The following example illustrates how the keys work.
DND – Do Not Disturb Pressing this key will toggle the Do Not Disturb feature on and off. While activated, all your calls will be forwarded to voicemail. ExtMgmt – Extension Management Options This key will take you to the Extension Management Options screen with the following keys. CallFwd – Call Forwarding This button toggles Call Forwarding on and off. When turning Call Forwarding on, you will be prompted for your password and destination number.
Status – Feature Status Check Retrieves an announcement about currently activated telephone features. In addition, the dial tone changes when the following features are activated: Do Not Disturb, Call Forwarding, Remote Call Forwarding, Hands-Free Mode, Dial Tone Mute Mode, Outside Call Blocking (Operator only) and Operator Off-line (Operator only).
Wait – Status Not Ready Tells the system not to route workgroup calls to this extension. Warning: if you press this button, you will not get any workgroup calls until you press the Ready softkey. Other Phone Features Adjusting the Volume Pressing the volume button adjusts the receiver, speaker, and ringer volume. • To adjust the ringer volume, leave the handset in the cradle and press the volume button while there is no active call.
• Speaker light flashes and the display shows Microphone muted: a call is muted. to take the call off mute. Press Telephone Light • • • • Light flashes and the display shows Call is on hold: a call is on hold. Press or lift the handset to take the call off hold. Light flashes and the display shows Message Waiting: you have voicemail. Light flashes quickly and the ringer sounds: you have an incoming call. Light is on and the display shows Extension in use: an extension telephone is using the line.
Station Speed Dial Dial #77 and the 2-digit speed dial number. These are private speed dial numbers accessible from your station only. To setup the speed dial numbers use #25. Program a station speed dial phone number assigned to a 2-digit dialing number between 00 and 19.The phone number can be up to 20 digits, and must include all necessary digits such as outside line access digit, 1 for out of area numbers and the area code. When you have finished, press #.
Operator is not available and to leave a message in the Operator’s mailbox. To activate this feature, press #39. When it’s active, you can deactivate it also by pressing #39. Outside Call Blocking You can block access to all outside lines by pressing #38.Pressing#38 a second time restores the system to its normal outside calling status. Additional Phone Features Emergency Service Feature The AltiTouch will provide telephone service during a power failure.
2. Press the AddNew softkey. 3. Enter the number using the dial pad. You can enter up to 24 digits. Hyphens will be automatically added. If you need to enter a pause (between your voice mail number and password, for example), press the Pause softkey. The pause icon will appear. To program a number that uses Flash, press the Flash softkey where it is required in the 4. 5. 6. number. The Flash icon will appear. Press the Backspace softkey or to erase a number. Press the Save softkey.
key twice. For example, to enter ‘R’ press three times. The cursor will advance to the next space after a delay of 2 seconds or if you press a different key. To change the case of a letter, press the Changecase softkey, and then enter the letter. By default the first letter of a word or name will be capitalized, and the letters following will be lower case. Special characters are entered by pressing the and the keys. Characters will appear in this order: : & , ( ) ` . _ - 1. : # / \ @.
5. To change the name, use the Backspace 6. softkey or to erase letters. Use the dial pad and the NextSpace softkey to add letters. Press the ChangeCase softkey to switch between upper and lower case. Press Save to save changes. Copying from the Callers List, the Redial List, or the Display to the Directory 1. Open the Callers List, Redial List, or answer 2. 3. a call. When the number is displayed on the screen, press . If the entry includes a name and number, the display will show Saved:Directory.
Deleting an Entry from the Directory 1. Find the entry you would like to delete. 2. Press the Delete softkey. 3. Press the Delete softkey again to confirm. Deleting all Entries in the Directory Once you have deleted the Directory, you cannot get entries back. You can protect the Directory by locking it. To permanently delete all entries in the directory: 1. Press the Directory button to open the Directory. 2. Press the Deletelist softkey 3. Press the Delete softkey to confirm.
Using the Callers List The Callers List records the last 100 callers in the order which they called. The telephone display will indicate when there are new callers. When the Callers List is full, new callers are added to the list, and the oldest callers are deleted. In the Callers List you will see the message XX New caller(s),XX Call(s)bumped on the display. Viewing the Callers List 1. 2. 3. Press the Callers button . and to move up and down in Press the Callers List.
Copying from the Callers List to the Directory When the number is displayed in the Callers List, press . The display will show Saved: Directory . If the entry in the Callers List does not have a name (i.e. if the name is listed as Unknown or Private), you will be prompted to enter a name. You can edit a number in the Callers List and then copy it to the Directory.
2. 3. Press the Delete softkey. Press the Delete softkey again to confirm. The display shows Item is erased. Deleting all entries in the Callers List 1. 2. 3. Press the Callers button . Press the DeleteList softkey. Press the Delete softkey to confirm. The display shows Callers list is empty.
FAQ Why don’t numbers I return from the callers list connect? When returning a call from an outside caller, you must add the trunk pre-dial string at the front of the number. This is usually a “9”. You can add a “9” easily by pressing the EditNum softkey Incoming calls are recorded with the area code attached, whether they are long distance or local calls.
Can I turn off the light on the screen? No. You can only adjust the contrast of the display. Why can’t I hear a caller or be heard? Increase the receiver or speaker volume. Make sure the handset cord is inserted securely into the jack. If the speaker light is flashing, the call is muted; press the key to turn mute off; the light will be steady and not flashing. Why don’t I see any caller ID? Ask your system administrator to make sure your extension is configured for MDMF caller ID format.
How can I get the Softkeys back when they disappear after I hang up the phone? Pick up the handset or press the speaker button and the softkeys will reappear. You can also press the services key and select the service in the first slot. Please review the section of the manual titled Overview of Softkeys and Screen states. How come the screen doesn’t show the Transfer button right away when I’m connected to a caller? Please do not use the pickup codes (#30, #29) to pickup calls ringing at other extensions.
mute). Use the Hold softkey to hold and the back to retrieve. Review the section Handling Calls. Why does the phone hang-up or drop calls intermittently when I’m on speakerphone calls? Please make sure the power adapter is secured properly in the back of the phone. Also make sure you have the cables connected to the phone through the base as described in the section titled Physical Setup.
can answer incoming calls using the FlashAns softkey. How do I see view the time and date? key on your phone and Simply press the the date and time will show for 7 seconds. What should I do about discoloration on the display? Discoloration on the LCD display is normal when you first take the phone out of the box. After you plug the phone into a power source, the discoloration on the screen should go away after a few minutes. If it does not, please contact your AltiGen dealer.
Limited Warranty Aastra Telecom warrants this product against defects and malfunctions during a one (1) year period from the date of original purchase. If there is a defect or malfunction, Aastra Telecom shall, at its option, and as the exclusive remedy, either repair or replace the telephone set at no charge, if returned within the warranty period. If replacement parts are used in making repairs, these parts may be refurbished, or may contain refurbished materials.
arising from the customers use of or inability to use this telephone, either separately or in combination with other equipment. This paragraph, however, shall not apply to consequential damages for injury to the person in the case of telephones used or bought for use primarily for personal, family or household purposes.
sales representative. Note: Repairs to this product may be made only by the manufacturer and its authorized agents, or by others who are legally authorized. This restriction applies during and after the warranty period. Unauthorized repair will void the warranty. Important Safety Instructions The following safety instructions cover the installation and use of the Product. Read carefully and retain for future reference.
This symbol on the product is used to identify the following important information: Use only with a CSA or UL certified CLASS 2 level C power supply, as specified in the user guide. Use When using your telephone equipment, basic safety precautions should always be followed to reduce risk of fire, electric shock and injury to persons, including the following: 1. Read and understand all instructions. 2. Follow the instructions marked on the product. 3.
10. To reduce the risk of electric shock do not disassemble this product, but have it sent to a qualified service person when some service or repair work is required. 11. Unplug this product from the wall outlet and refer servicing to qualified service personnel under the following conditions: a) When the power supply cord or plug is damaged or frayed.
US Regulations – Please Read Carefully Federal Communications Commission (FCC) Notice FCC registration number: This telephone equipment complies with Part 68, Rules and Regulations, of the FCC for direct connection to the Public Switched Telephone Network. (The FCC registration number appears on a sticker affixed to the bottom of the telephone.) Your connection to the telephone line must comply with these FCC rules: • An FCC compliant telephone cord and modular plug is provided with this equipment.
right to file a complaint with the FCC, if you believe it is necessary. • If a network interface jack is not already installed in your location, you can order one from your telephone company. Order the appropriate USOC Network interface jack, as specified in the installation instructions, for wall-mounted telephones or for desk/ table use. In some states, customers are permitted to install their own jacks. • Your telephone may not be connected to a party line or coin telephone line.
operation. To determine the total REN allowed on your telephone line, consult your local telephone company. Hearing aids: This phone is compatible with hearing aids equipped with an appropriate teleco options. Programming Emergency Numbers: When programming emergency numbers and/or making test calls to emergency numbers: 1. Remain on the line and briefly explain to the dispatcher the reason for calling before hanging up. 2.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. • Consult the dealer or an experienced radio/TV technician for help. Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
