Interactive Intelligence 390/480e Phones User Guide Last revised: April 27, 2004
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Contents Customizing your phone—Options Menu......................................17 Setting your Options ..........................................................................17 1. Language....................................................................................18 2. Time/Date ................................................................................18 3. Set ring tone ..............................................................................18 4. Clear Message Waiting ...........
Introduction This manual covers the use of INTERACTIVE INTELLIGENCE 390 and 480e phones with the INTERACTIVE INTELLIGENCE phone system. These phones provide an easy-to-use interface through its large screen and 6 softkeys. By providing this interface, the user no longer has to remember all the phone feature codes to perform functions such as call handling, or extension management. This manual should therefore be used in place of the Telephone User Interface Quick Reference provided with the telephone.
Installation and Setup the bottom the stand. This will allow the stand to sit flat on a desk surface. 2. Attach the stand If you plan to mount the phone on the wall, you do not need to attach the stand, skip this step. If you plan to use the phone on a desk, attach the stand by inserting the tabs on the stand (marked with ) into the slots on the bottom of the telephone. For a higher viewing angle, use the slots marked . For a lower viewing angle, use the slots marked .
Installation and Setup the phone, as shown here. 4. Push the phone onto the pegs, and then slide it down until it is secure (D). 5. Plug the power adaptor1 into a power outlet (E). 7. Insert number card Write your telephone number on the number card, and place it into the card slot on the telephone, located under the mouthpiece in the handset cradle. Gently bend the clear plastic lens into the slot, over the number card. Screen and Softkey Setup After phone is plugged in and powered up, lift the Handset.
Installation and Setup Getting CPE ID... 3. When the screen displays the prompt, “Do you have a passcode?” select the No. 5. Last, the screen should say Download complete and the phone hangs up itself. Do you have a passcode -Yes 4. Next, the screen should say either Accept download from ININ Slot 2 or Slot 4, please press Yes again. No- If the screen displays Phone ID not found, please press the Agent softkey to connect with an agent. QuitThe screen should now say Accept Download from ININ Slot 1.
Getting Started The INTERACTIVE INTELLIGENCE phones contain three screens states—Idle, Connected and Inbound. These screen states have softkeys to help you make and manage your calls more easily. Idle State 1 The Idle State is the screen you will see most often. It allows you to make calls, pick up calls, check voicemail manage your extension and more. ‡ VMail – Interaction Mail Menu Use this softkey to access to your voice mail. 1. Press VMail 2. Enter your extension and press OK 3.
Getting Started Idle State 2 Mail This softkey transports you to the Main Interaction MailTM Menu to manage your voice messages, faxes, email, send voicemail and manage personal options, etc. (extension and passcode required). See Interactive Intelligence’s Interactive MailTM Menus document for more information Phone Log In Phone-only agents can use this softkey to log in and take calls (extension and passcode required).
Getting Started Park This softkey allows you to park a call at an extension, work group or station. Note: You can not park a call to a remote telephones numbers. More This softkey connects you to the Connected State 2 screen. To use this feature: 1. Press Park 2. Enter number where the call will be parked 3. Press Hangup when done. Connected State 2 The Connected State 2 screen offers additional connected state options, such as disconnect or unhold.
your call handling functions instead of the Flash softkey Inbound Call State When someone calls your extension, you will see the Inbound Call Screen. A single ring indicates an external call while a double ring indicates an internal call. To answer the call, please do one of the following: • Press Answer for hands free operation or, • Press button in the model 390 or / in the 480e for hands free operation. • Pickup the handset. When you answer the call, the screen will change to the connected state.
Other Phone Features 480e special features not found on the 390 • Headset Mode: Activate headset with the touch of a button without losing the ability to use speakerphone or headset. The headset port works with 2.5 mm jack headsets (RJ22 adapter available, but not included). Customizing Your Phone—Options Menu There are six configuration options in the model 390 and nine in the model 480e, both accessed by pressing the button.
Customizing Your Phone 1. Language – Select a language for the display prompts (English, French, or Spanish). 2. Time/Date – Use this option to change the time and date setting on the display. Press the appropriate softkey to increase that item by 1. For example, press the Hour softkey to increase the hour from 1 to 2. Note: The INTERACTIVE INTELLIGENCE Communications System sets the time and date after the phone receives a call that displays Caller ID information. 3.
switch between the headset and the handsfree speakerphone. Predialing a Number Predialing lets you view a number before you dial. Enter the number using the dial pad and before lifting the handset. Use the Backspace softkey or to correct any errors. To dial the number your can either lift the handset, press the Dial softkey, or press the in the model 390 or / in the 480e. If you have the model 480e phone you can turn off this option using Live Dialpad feature.
into the headset jack located on the left hand side of the telephone. Making and Receiving calls using a Headset 1. Ensure that you have selected a headset audio mode by accessing the Options menu. 2. Press the / key to obtain dial tone or answer an incoming call. Depending on the audio mode selected from the Options menu, dial tone or an incoming call will be received on either the headset or the hands free speakerphone. 3. Press the key to end the call.
Adjusting the Volume • To adjust the ringer volume, leave the handset in the cradle and press the volume button while there is no active call. There are 8 settings for the ringer—the display will temporarily indicate the current ringer volume setting. Telephone Light • Light flashes and the display shows Call is on hold: a call is on hold. Press or lift the handset to take the call off hold. • Light flashes and the display shows Message Waiting: you have voicemail.
Additional Phone Features Using the Directory The Directory can store up to 200 names and numbers, which are displayed in alphabetical order. Tip: Store all your Directory contacts the same way, either first name first, or last name first. This will make it easier to find names and numbers. Adding a Name and Number to the Directory 1. Press the Directory button . 2. Press AddNew softkey. 3. Enter the number using the dial pad. You can enter up to 24 digits. Hyphens will be automatically added.
Additional Phone Features 3. Press the Change softkey. 4. To change the number, use Backspace or to erase digits. Use the dial pad to add digits. Use Pause to insert a 2 second pause. The pause icon will appear. 5. Press Save to move to the name. 6. To change the name, use Backspace or to erase letters. Use the dial pad and NextSpace to add letters. Press ChangeCase to switch between upper and lower case. 7. Press Save to save changes.
Additional Phone Features In the Callers List you will see the message XX New caller(s), XX Call(s) bumped on the display. Viewing the Callers List 1. Press the Callers button . 2. Press and to move up and down in the Callers List. Hold either key down to scroll continuously. You can also press Resume to see the last caller you viewed the last time you entered the Callers List. Press the Callers button , Quit, or at any time to leave the Callers List. Note: call.
FAQ Why don’t the “VMail”, “Status”, “CallFwd” and “DND” soft keys work? If you have INTERACTIVE INTELLIGENCE’s EIC or CIC version 2.2 and your phone is plugged into an Acculab Telephony Card extension, this feature may become unresponsive. Acculab cards are affected by a delay that occurs while the system counts up the mail you have saved for your extension (voicemails, faxes... etc.). The more the mail, the longer the delay.
How can I get the Softkeys back when they disappear after I have hung up the phone? Pickup the handset or press the speaker button and the softkeys will reappear. You can also press the “services” key and select the service in the first slot. Please review the section of the manual titled Idle State. How come the screen doesn’t show the Transfer button right away when I am connected to a caller? Please do not manually dial pickup codes, such as *95, to connect to a call.
other equipment. This paragraph, however, shall not apply to consequential damages for injury to the person in the case of telephones used or bought for use primarily for personal, family or household purposes. This warranty sets forth the entire liability and obligations of INTERACTIVE INTELLIGENCE Communications Inc.
fire, electric shock and injury to persons, including the following: 1. Read and understand all instructions. 2. Follow the instructions marked on the product. 3. Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners or aerosol cleaners. Use a damp cloth for cleaning. 4. Do not use this product near water, for example, near a bath tub, wash bowl, kitchen sink or laundry tub, in a wet basement or near a swimming pool. 5.
• An FCC compliant telephone cord and modular plug is provided with this equipment. This equipment is designed to be connected to the telephone network premises wiring using a compatible modular jack which is Part 68 compliant. See installation instructions for details. • Use only an FCC Part 68-compliant Universal Service Order Code (USOC) network interface jack, as specified in the installation instructions, to connect this telephone to the telephone line.
comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation.
