User guide

You can perform all call handling functions such as
Transferring calls, Parking Calls, Conferencing Calls
and Placing Calls on Hold in this state.
TIP: To perform all your call handling functions with-
out having to remember the codes, use the Transfr,
Hold and Conf softkeys. You can also use the
Flash softkey, but you will need to know the AltiGen
keycodes.
Transferring Calls
While connected to a call, you can transfer calls to:
another extension, outside number, a voice-mail box or
the AltiMail voicemail system.
To transfer a call to another extension:
1. Press the
Transfr softkey.
2. Enter the extension number.
a. Press the Hangup softkey to complete the
transfer or
b. Wait for the third party to answer. Announce
the transfer. Then press the Hangup softkey
to complete the transfer.
To transfer a call to an outside number:
1. Press the Transfr softkey.
2. Dial the trunk access number (9) + outside
number that you wish to transfer to. If you wish
to do a Centrex transfer
‡
to an outside number,
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Softkeys & Screen States
ready to receive workgroup calls. This can be used to
end a call Wrap Up Time delay.
Wait – Status Not Ready
This softkey tells the system not to route workgroup
calls to this extension.
Warning: if you press this button, you will not get any
workgroup calls until you press the Ready softkey.
Connected State
The Connected State Screen will appear when you are
talking to someone on the phone.
TIP: To see the Connected State immediately when
you are retrieving a call or answering a call at another
extension use the Pickup softkey. If you use the
AltiGen keycode—retrieve a parked call (#41) or call
ringing at another extension (#30)—you will have to
wait for the Connected State to appear for a few sec-
onds.
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‡
If you have a Centrex line, you can use this feature to transfer an
external call to an outside number without having to tie up two
trunk lines. Once the transfer is complete, the external caller's line
connects directly to the outside number. Since there are no longer
any connections to internal users, internal trunk lines are then
dropped, freeing up system trunk line resources for other calls.