390/480 Phone for AltiGen User Guide Last revised: April 15, 2004
Sayson Technologies Ltd. will not accept liability for any damages, including long distance charges, which result from unauthorized and/or unlawful use. While every effort has been made to ensure accuracy, Sayson Technologies Ltd. will not be liable for technical or editorial errors or omissions contained within this documentation. The information contained in this documentation is subject to change without notice. Sayson Technologies Ltd. Tel. 604.730.1842 Fax. 604.732.8726 www.sayson.com sales@sayson.
Contents Logout - Station Logout..............................................................23 Login - Station Login ..................................................................23 Status - Feature Status Check ....................................................23 DND - Do Not Disturb ....................................................................23 Paging ..................................................................................................24 AudPage - Overhead Paging ............
Changing a Number in the Callers List before Dialing................................................................................52 Deleting an Entry in the Callers List ........................................53 Deleting all Entries in the Callers List ......................................53 FAQ..............................................................................................................53 Limited Warranty .................................................................................
Installation 2. Attach the stand 5. Install the phone If you plan to mount the phone on the wall, you do not need to attach the stand; skip this step. If you plan to use the phone on a desk, attach the stand by inserting the tabs on the stand (marked with ) into the slots on the bottom of the telephone. For a higher viewing angle, use the slots marked . For a lower viewing angle, use the slots marked . Then rotate the stand towards the phone until it snaps into place (B).
Installation 7. Insert number card Write your telephone number on the number card, and place it into the card slot on the telephone, located under the mouthpiece in the handset cradle. Gently bend the clear plastic lens into the slot, over the number card. Screen and Softkey Setup 2. At the voice prompt press 2 to download programming. You will see the next screen, please wait. (No more than ten seconds). Getting CPE ID... After phone is plugged in and powered up, lift the Handset.
The screen should now say Accept Download from AltiGen Slot 1. Please press Yes. Screen States and Softkeys The Sayson programming for AltiGen contains three screen states—Idle, Connected and Inbound. These screen states have softkeys to help you make and manage your calls more easily. Idle State 1 The Idle State is the screen you will see most often. You can pickup calls, make calls, check voicemail and perform extension management in this state. Caution: DO NOT press Yes during a beep.
Softkeys & Screen States Pickup Menu Screen Press the Pickup softkey and the Ringing & Parked Call Pickup screen will appear. This screen allows you to pick up calls ringing at another extension or to retrieve parked calls. ExtPrk – Personal Call Park Pickup Use this button to pick up a personal parked call at any extension. 1. At the screen prompt, enter the extension of the parked call. 2. Press the Done softkey to connect to the parked call.
Softkeys & Screen States administrator to make sure the Sayson software has been installed on your server. Label # To retrieve the call: 1. Use the and buttons to move the cursor to the call you want to retrieve. 2. Press the Pickup softkey to retrieve the call. Caller ID Time If you want to see caller’s name and by whom the call was parked, you can use the button. You can also retrieve calls from this screen using the same procedure.
Softkeys & Screen States Dial Menu Screen From the Idle State screen, press the Dial softkey and you will see the Dial Options screen. 1. Enter the 2-digit system speed dial number at the prompt. 2. You will be connected to the preprogrammed number. Note: In any option, after dialing an extension or outside number, the screen will switch to the connected state Directory Services or DirSrv+ The directory services present a graphical way of looking up phone numbers.
Softkeys & Screen States Use the and keys to move the cursor to the desired range of names. You can also use the PgUp and PgDn softkeys if the index table is more than one page long. Press the Select softkey to view the list of extensions in that range of names. The next screen will look like this: Note: Contact your system administrator to configure your AltiGen server if you do not see these softkeys. • LstName: Select an extension by last name. • 1stName: Select an extension by first name.
Softkeys & Screen States will take you to the next list of extensions. • Back: Return to Last Name Index table • PgUp/PgDn: Moves cursor 4 lines up or down. • The 1stName and ExtNum softkeys work like this example except the sort SySpeed – System Speed Dial Directory To search and dial the system speed dial list by name, you can use the SySpeed feature. To access this list: 1. Press the DirSrv+ softkey. 2. Press the SySpeed softkey. The Speed Dial Index will appear.
Softkeys & Screen States • Scroll and listen to Voicemail Messages out of sequence through the phone’s display. • View time, date, and caller’s phone number on each message. • See notification for urgent messages or for messages retrieved by your email. • Play, Stop, and Delete Voicemail Messages, or save them into your Saved Messages box. • Access new messages log and saved messages log at the touch of a button. • Return a call without having to exit your Voicemail Box.
Softkeys & Screen States To delete messages: 1. Move the cursor to the message you want to delete. 2. Press the Delete softkey. 3. Wait for the screen to refresh. To save messages: 1. Move the cursor to the message you want to save. 2. Press the SaveMsg softkey. Wait for the screen to refresh. To view saved messages, press the SvdMsgs sofkey. If you want to see the date and time of the messages please press the button.
Softkeys & Screen States Idle State 2 To see the Idle State 2 from the Idle Screen State 1 please press the More softkey. In this state, you can perform extension management and turn on and off DND feature. CallFwd – Call Forwarding This softkey toggles Call Forwarding on and off. When turning Call Forwarding on, you will be prompted for your password and destination number. Greetng – Greeting Menu This softkey allows you to change your greeting. You will be prompted for your password.
Softkeys & Screen States Paging Menu Screen Paging To see the Paging Options screen please press the Paging softkey on the Idle screen, if you have a Sayson phone with basic programming. If you have a Sayson Plus phone from the Idle Screen please press the More options and then the Paging softkey. After 2 rings, you will be connected to the remote extension and can speak through its speaker. When you are finished speaking, press the Hangup softkey and your phone will hang up.
Softkeys & Screen States ready to receive workgroup calls. This can be used to end a call Wrap Up Time delay. Wait – Status Not Ready This softkey tells the system not to route workgroup calls to this extension. Warning: if you press this button, you will not get any workgroup calls until you press the Ready softkey. Connected State The Connected State Screen will appear when you are talking to someone on the phone.
Softkeys & Screen States use (*9) + outside number. a. Press the Hangup softkey to complete the transfer or b. Wait for the third party to answer. Announce the transfer. Press the Hangup softkey to complete the transfer. To transfer a call to a voice-mail box 1. Press the Transfr softkey. 2. Press the ExtVM softkey. 3. Enter the extension number and press Done. To transfer a caller to the voicemail system This allows the callers to check their voicemail 1. Press the Transfr softkey. 2.
Softkeys & Screen States you wish to add to the conference. 3. Wait for the party to answer and press the Conf.In softkey to create the conference To cancel the conference and go back to the original caller press the Back softkey. To add more members to the conference, while you are in conference: tact your AltiGen administrator or dealer for details.) Single call waiting: This allows you to handle 2 callers at once. Multiple call waiting: This allows you to handle more than 2 callers at once.
Softkeys & Screen States to the second caller. It will switch to the connected screen after a few seconds.) To place the current call on hold and answer the waiting call, press the FlashAns softkey after you hear the call waiting tone. You can then use the FlashAns softkey to switch between the first and second callers. Inbound Call State When someone calls your extension, you will see the Inbound Call Screen.
Interactive Branding Additional AltiWare codes Interactive Branding allows you to personalize your phone with two lines of custom text on your phone Idle state screen via the web. Each line can be up to 20 characters long. Station Privilege Override Dial #35 to have your own calling privileges at that phone set for the next call only. After the call, the phone set returns to its original call restrictions. Intercom Call You can Intercom or set-page among Sayson Plus phones.
Silent System Call Park Dialing #73 will disable the system from announcing the “location” of a call when using the System Call Park feature. Operator Off-Line When the Operator Off-line feature is activated, all calls are directed to the Auto Attendant. When callers dial 0 in the Auto Attendant, the system transfers the call to the next extension in the workgroup if one is configured.
Customizing your Phone — Options Menu There are nine configuration options, accessed by pressing : 2. Time / Date – Use this option to change the time and date setting on the display. Press the appropriate softkey to increase that item by 1. For example, press the Hour softkey to increase the hour from 1 to 2. Note: The Sayson Phone sets the time and the date when you receive your first call 3. Set ring tone – Press the Change softkey to select one of four ring tones. 4.
access codes etc. When a security number is used, your telephone displays the asterisk * symbol for all digits entered after the security number and the digits do not appear in the Redial list display. Up to three security numbers can be created using this option. Press the Change softkey and then enter the security number. 8. Live Dialpad – Use this option to turn on or off the dial pad mode.
Headset Operation into the headset jack located on the left hand side of the telephone. The mode 390 phone is headset compatible and the 480 is equipped with headset mode. Contact your telephone equipment retailer or distributor to purchase a headset. Customers should read and observe all safety recommendations contained in headset operating guides when using any headset. Using a headset with your Sayson 390 phone Making calls using a headset on the Sayson 390 phone 1.
Making and Receiving calls using a Headset 1. Ensure that you have selected a headset audio mode by accessing the Options menu. See the section “Customizing your phone” for detailed information. 2. Plug the headset into jack. 3. Press the / key to obtain dialtone or answer an incoming call. Depending on the audio mode selected from the Options menu, dialtone or an incoming call will be received on either the headset or the handsfree speakerphone. 4. Press the key to end the call.
set/handset is being used. • Speaker light flashes and the screen displays the prompt Microphone muted a call is muted. Press in the model 390 or in the 480 to take the call off mute. Telephone Light • Light flashes and the display shows Call is on hold: a call is on hold. Press or lift the handset to take the call off hold. • Light flashes and the display shows Message Waiting: you have voicemail. • Light flashes quickly and the ringer sounds: you have an incoming call.
Additional Features • Press Backspace or to erase a number. 4. Press Save softkey 5. Enter a name using the letters on the dial pad. See the following instructions Entering Letters and Characters to enter names using the dial pad. The name can have up to 16 characters, including spaces. Press NextSpace or to move to the next letter or add a space. Press Backspace or to erase a character. 6. Press Save. The new entry now shows on the display. Finding Entries in the Directory 1. Press the Directory button .
Additional Features Redial List), you will be prompted to enter a name. Once you’ve pressed Save to save the name, the display will show Saved:Directory. Dialing from the Directory 1. Press the Directory button . 2. Find the entry you would like to call in the Directory. 3. Lift the handset to dial the number, or press Dial or in the model 390 or / in the 480 to dial the number using Handsfree. Deleting an Entry from the Directory 1. Press the Directory button . 2. Find the entry you would like to delete.
2. Find the entry you would like to call in the Callers List. 3. Lift the handset to dial the number, or press Dial or in the model 390 or / in the 480 to dial the number using Handsfree. Copying from the Callers List to the Directory When the number is displayed in the Callers List, press . The display will show Saved:Directory. Note: If the entry in the Callers List does not have a name (i.e. if the name is listed as Unknown or Private), you will be prompted to enter a name.
FAQ Why is my display blank? Ensure that the power adaptor is fully plugged into the electrical outlet, and that the outlet is supplying power. Why don’t I have the LstName, 1stName and ExtNum softkeys in the ExtList feature in DirServ+? Your server is configured to sort your AltiGen extension list by extension numbers. Ask your system administrator to configure your AltiGen server.
hold, park or conference please use the Transfer, Park and Conf softkeys. Why doesn’t the caller hear the on-hold music when I put them on hold? When you press the button at the top of the phone, to place a call on hold, instead of the Hold softkey the phone will place the caller on Hold at the set (similar to mute). Use the Hold softkey to hold and the caller will hear the on-hold music. To retrieve the call press the Back softkey.
Warranty Repair Services precautions when installing telephone equipment: Should the set fail during the warranty period, in North America, please contact your authorized Sayson dealer. For further information call Sayson at (604) 730-1842. You may be responsible for shipping charges, if any. When you return this telephone for warranty service, you must present proof of purchase. 1. Never install telephone wiring during a lightning storm. 2.
tub, in a wet basement or near a swimming pool. 5. Do not place this product on an unstable cart, stand or table. The product may fall, causing serious damage to the product. 6. This product should never be placed near or over a radiator or heat register. This product should not be placed in a built-in installation unless proper ventilation is provided. 7. Do not allow anything to rest on the power cord. Do not locate this product where the cord will be abused by persons walking on it. 8.
phone to the telephone line. (To connect the phone, press the small plastic tab on the plug at the end of the phone’s line cord. Insert into a wall or baseboard jack until it clicks. To disconnect, press the tab and pull out.) See installation instructions for details. • If the terminal equipment causes harm to the telephone network. The telephone company will notify you in advance that temporary discontinuance of the product may be required.
guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: • Reorient or relocate the receiving antenna. • Increase the separation between the equipment and receiver.
