Operating instructions

Troubleshooting
28
3
If you cannot solve the problem by taking the above actions, contact your sales
or service representative.
Note
• Windows 95/98
A Click
[
Start
]
, point to
[
Settings
]
, and then click
[
Printers
]
.
B Select the icon of the printer by clicking it. Next, on the
[
File
]
menu, click
[
Properties
]
.
C Click the
[
Details
]
tab.
D Check the
[
Print to the following port
]
box to confirm that the correct port
is selected.
• Windows NT 4.0
A Click
[
Start
]
, point to
[
Settings
]
, and then click
[
Printers
]
.
B Select the icon of the printer by clicking it. Next, on the
[
File
]
menu, click
[
Properties
]
.
C Click the
[
Port
]
tab.
D Check the
[
Print to the following port
]
box to confirm that the correct port
is selected.
• Macintosh
A Click
[
Apple Menu
]
, point to
[
Control Panel
]
and then click
[
Apple Talk
]
.
B In the
[
connect via.
]
list box, select
[
Ethernet
]
.
Is the
Data in
indicator
off after blinking or lit
for a while?
It might occur when the printer does not have enough mem-
ory to print a page.
The following are the actions you should take when you en-
counter memory shortage problems. If these actions do not
solve the problem individually, try them in combination
with each other.
A
Change the Color Level to [
1 bit
].
Use the printer property to change the Color Level to [
1
bit
].
B
Turn on "Image Memory".
Use the printer's "System Menu" to turn on "Image Mem-
ory".
Can you print a test
page (configuration
page)?
If you cannot print a test page, it probably indicates a print-
er malfunction. You should contact your sales or service
representative.
If you can print a test page but cannot get the printer to print
when you issue a print command from your computer, it
probably means there is a problem with your computer.
Also keep in mind that large, complex data might take a
long time for the printer process.
Possible Cause Solutions