CÓPIA NÃO CONTROLADA M000/M009 SERVICE MANUAL 003787MIU CÓPIA NÃO CONTROLADA
CÓPIA NÃO CONTROLADA CÓPIA NÃO CONTROLADA
CÓPIA NÃO CONTROLADA M000/M009 SERVICE MANUAL CÓPIA NÃO CONTROLADA
CÓPIA NÃO CONTROLADA CÓPIA NÃO CONTROLADA
CÓPIA NÃO CONTROLADA M000/M009 SERVICE MANUAL 003787MIU CÓPIA NÃO CONTROLADA
CÓPIA NÃO CONTROLADA CÓPIA NÃO CONTROLADA
CÓPIA NÃO CONTROLADA It is the reader's responsibility when discussing the information contained within this document to maintain a level of confidentiality that is in the best interest of Ricoh Americas Corporation and its member companies. NO PART OF THIS DOCUMENT MAY BE REPRODUCED IN ANY FASHION AND DISTRIBUTED WITHOUT THE PRIOR PERMISSION OF RICOH AMERICAS CORPORATION.
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CÓPIA NÃO CONTROLADA WARNING The Service Manual contains information regarding service techniques, procedures, processes and spare parts of office equipment distributed by Ricoh Americas Corporation. Users of this manual should be either service trained or certified by successfully completing a Ricoh Technical Training Program.
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CÓPIA NÃO CONTROLADA LEGEND PRODUCT CODE M000 M009 LANIER SP 3300DN SP 3300D COMPANY RICOH Aficio SP 3300DN Aficio SP 3300D SAVIN SP 3300DN SP 3300D DOCUMENTATION HISTORY REV. NO.
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CÓPIA NÃO CONTROLADA M000/M009 TABLE OF CONTENTS INSTALLATION 1. INSTALLATION .......................................................................1-1 1.1 INSTALLATION REQUIREMENTS.......................................................1-1 PREVENTIVE MAINTENANCE 2. PREVENTIVE MAINTENANCE ...............................................2-1 2.1 PM INTERVALS....................................................................................2-1 REPLACEMENT AND ADJUSTMENT 3. REPLACEMENT & ADJUSTMENT .........
CÓPIA NÃO CONTROLADA 3.9 PICK-UP ROLLER ..............................................................................3-16 TROUBLESHOOTING 4. TROUBLESHOOTING .............................................................4-1 4.1 PROCEDURE OF CHECKING SYMPTOMS........................................4-1 4.2 SYMPTOMS, CAUSES, AND SOLUTIONS OF BAD IMAGES ............4-2 4.2.1 VERTICAL BLACK LINE AND BAND ..........................................4-2 4.2.2 VERTICAL WHITE LINE ....................................
CÓPIA NÃO CONTROLADA 4.4.4 PAPER EMPTY .........................................................................4-26 4.4.5 PAPER EMPTY WITHOUT INDICATION ..................................4-27 4.4.6 COVER OPEN ...........................................................................4-27 4.4.7 NO ERROR MESSAGE WHEN THE COVER IS OPEN............4-28 4.4.8 DEFECTIVE MOTOR OPERATION ..........................................4-28 4.4.9 NO POWER .................................................................
CÓPIA NÃO CONTROLADA 5.3 SAMPLE PATTERN..............................................................................5-6 5.3.1 DEMO PAGE ...............................................................................5-6 5.3.2 CONFIGURATION PAGE ............................................................5-7 DETAILED DESCRIPTIONS SECTION 6. DETAILED DESCRIPTIONS....................................................6-1 6.1 OVERVIEW...............................................................................
CÓPIA NÃO CONTROLADA LSU ...............................................................................................6-11 SPECIFICATIONS 7. SPECIFICATIONS....................................................................7-1 7.1 GENERAL SPECIFICATIONS ..............................................................7-1 7.1.1 PRINTER .....................................................................................7-1 7.1.2 OPTION ........................................................................
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CÓPIA NÃO CONTROLADA TROUBLESHOOTING DETAILED DESCRIPTIONS TAB POSITION 7 SPECIFICATIONS TAB POSITION 6 TAB POSITION 5 SERVICE TABLES TAB POSITION 3 REPLACEMENT AND ADJUSTMENT TAB POSITION 4 PREVENTIVE MAINTENANCE TAB POSITION 2 TAB POSITION 1 INSTALLATION TAB POSITION 8 APPENDIX CÓPIA NÃO CONTROLADA
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CÓPIA NÃO CONTROLADA Read This First Precautions In order to prevent accidents and to prevent damage to the equipment, please read the precautions listed below carefully before servicing the printer and follow them closely. Safety Warning 1. Only to be serviced by appropriately qualified service engineers. High voltages and lasers inside this product are dangerous. This printer should only be serviced by a suitably trained and qualified service engineer. 2.
CÓPIA NÃO CONTROLADA Caution for safety Toxic material This product contains toxic materials that could cause illness if ingested. 1. If the LCD control panel is damaged, it is possible for the liquid inside to leak. This liquid is toxic. Contact with the skin should be avoided, wash any splashes from eyes or skin immediately and contact your doctor. If the liquid gets into the mouth or is swallowed, see a doctor immediately. 2. Please keep toner cartridges away from children.
CÓPIA NÃO CONTROLADA Electric Shock and Fire Safety Precautions Failure to follow the following instructions could cause electric shock or potentially cause a fire. 1. Use only the correct voltage, failure to do so could damage the printer and potentially cause a fire or electric shock. 2. Use only the power cable supplied with the printer. Use of an incorrectly specified cable could cause the cable to overheat and potentially cause a fire. 3.
CÓPIA NÃO CONTROLADA 11. Do not position the printer in direct sunlight. This will cause the temperature inside the printer to rise possibly leading to the printer failing to work properly and in extreme conditions could lead to a fire. 12. Do not insert any metal objects into the machine through the ventilator fan or other part of the casing, it could make contact with a high voltage conductor inside the machine and cause an electric shock.
CÓPIA NÃO CONTROLADA Assembly/ Disassembly Precautions Replace parts carefully, always use genuine parts. Take care to note the exact location of parts and also cable routing before dismantling any part of the machine. Ensure all parts and cables are replaced correctly. Please carry out the following procedures before dismantling the printer or replacing any parts. 1. Check the contents of the machine memory and make a note of any user settings.
CÓPIA NÃO CONTROLADA Disregarding this warning may cause bodily injury 1. Be careful with the high temperature part. The fuser unit works at a high temperature. Use caution when working on the printer. Wait for the fuser to cool down before disassembly. 2. Do not put fingers or hair into the rotating parts. When operating a printer, do not put hand or hair into the rotating parts (Paper feeding entrance, motor, fan, etc.). If do so, you may get harm. 3. When you move the printer.
CÓPIA NÃO CONTROLADA ESD Precautions Certain semiconductor devices can be easily damaged by static electricity. Such components are commonly called “Electrostatically Sensitive (ES) Devices”, or ESDs. Examples of typical ESDs are: integrated circuits, some field effect transistors, and semiconductor “chip” components. The techniques outlined below should be followed to help reduce the incidence of component damage caused by static electricity.
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CÓPIA NÃO CONTROLADA INSTALLATION CÓPIA NÃO CONTROLADA
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CÓPIA NÃO CONTROLADA Installation Installation Requirements 1. INSTALLATION 1.1 INSTALLATION REQUIREMENTS For details refer to the User's Guide.
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CÓPIA NÃO CONTROLADA PREVENTIVE MAINTENANCE CÓPIA NÃO CONTROLADA
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CÓPIA NÃO CONTROLADA PM Intervals 2. PREVENTIVE MAINTENANCE There are no PM parts in this machine. Other than the three Yield Parts listed below, there is essentially no PM required on this product. These three items will need to be replaced in cases where their yield is near. Description Expected Yield Q'ty/unit Pick-up Roller 50K pages 1 Transfer Roller 50K pages 1 Fuser 50K pages 1 SM 2-1 CÓPIA NÃO CONTROLADA M000/M009 Preventive Maintenance 2.
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CÓPIA NÃO CONTROLADA REPLACEMENT & ADJUSTMENT CÓPIA NÃO CONTROLADA
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CÓPIA NÃO CONTROLADA General Precautions on Disassembly 3. REPLACEMENT & ADJUSTMENT 3.1 GENERAL PRECAUTIONS ON DISASSEMBLY When you disassemble and reassemble components, you must use extreme caution. The close proximity of cables to moving parts makes proper routing a must. If components are removed, any cables disturbed by the procedure must be restored as close as possible to Replacement Adjustment their original positions.
CÓPIA NÃO CONTROLADA Cover Unit 3.2 COVER UNIT 3.2.1 CASSETTE AND FRONT COVER 1. Pull the cassette [A] out of the printer. 2. Remove carefully the front cover [A], using caution with the hooks. 3. Remove the print cartridge [B].
CÓPIA NÃO CONTROLADA Cover Unit Replacement Adjustment 3.2.2 DUPLEX UNIT AND REAR COVER 1. Remove duplex unit [A]. 2. Remove the rear cover [A] open the cover an apply pressure at hinge point [B].
CÓPIA NÃO CONTROLADA Cover Unit 3.2.3 TOP COVER 1. Open the front cover. 2. Remover the two screws. 3. Turn the machine around. 4. Open the rear cover. 5. Remove the two screws. 6. Remove the top cover [A].
CÓPIA NÃO CONTROLADA Cover Unit 3.2.4 LEFT AND RIGHT COVER Before removing left/right cover, first remove: Cassette and front cover ( Duplex unit and rear cover ( Top cover ( Cassette and Front cover). Duplex Unit and Rear Cover). Top Cover). Replacement Adjustment 1. 2. Remove the first hooks { from frame base and remove the other four hooks. 3. Remove left cover [A]. 4. Remove right cover [B].
CÓPIA NÃO CONTROLADA Fuser 3.3 FUSER 1. Before removing fuser, first remove: Duplex unit and rear cover ( Top cover ( Top Cover). 2. Remove the rear guide [A]. 3. Remove four screws. 4. Disconnect three harnesses. M000/M009 Duplex unit and rear cover).
CÓPIA NÃO CONTROLADA Replacement Adjustment Fuser 5. Remove the fuser [A]. SM Remove carefully to avoid damaging the harnesses.
CÓPIA NÃO CONTROLADA LSU (Laser Scanning Unit) 3.4 LSU (LASER SCANNING UNIT) 1. Before removing the LSU, you should remove: Top cover ( Right cover ( Top Cover). Left and Right Cover) 2. Remove four screws (M4 x 10). 3. Disconnect the harness (one) from the main board [B]. 4. Remove the LSU [A].
CÓPIA NÃO CONTROLADA Drive 3.5 DRIVE Before removing the drive, you should remove: Top cover ( Top Cover) Left cover ( Left and Right Cover) Replacement Adjustment 1. 2. Remove the seven screws indicated above. 3. Disconnect the harness of the drive assembly. 4.
CÓPIA NÃO CONTROLADA HVPS/SMPS/Main Board 3.6 HVPS/SMPS/MAIN BOARD 3.6.1 HVPS (HIGH VOLTAGE POWER SUPPLY) 1. Before removing the HVPS, you should remove: Top cover ( Right cover ( Top cover). Left and Right cover). 2. Remove the six screws indicated above. 3. Disconnect the harness [B] at the back side of the HVPS [A]. 4. Remove HVPS. 5. The Serial Number will be erased after replacing the main board. Input the Serial Number ( M000/M009 Serial Number Input).
CÓPIA NÃO CONTROLADA HVPS/SMPS/Main Board 3.6.2 SMPS (SWITCHING MODE POWER SUPPLY) Before removing the SMPS, you should remove: Top cover ( Right cover ( Top cover). Left and Right cover). Replacement Adjustment 1. 2. Disconnect the three harnesses [A] from the SMPS [B]. 3. Remove the four screws. 4. Remove the SMPS [B].
CÓPIA NÃO CONTROLADA HVPS/SMPS/Main Board 3.6.3 MAIN BOARD 1. Before removing the main board, you should remove: Top cover ( Right cover ( Top cover). Right Cover). 2. Disconnect all harnesses from the main board [A]. 3. Remove the four screws. 4. Remove the main board.
CÓPIA NÃO CONTROLADA Pad-Holder Replacement Adjustment 3.7 PAD-HOLDER 1. Remove the cassette [A] from the printer. 2. Release two hooks.
CÓPIA NÃO CONTROLADA Pad-Holder 3. Release both of pivots [A] as shown above. 4. Remove the pad-holder [B].
CÓPIA NÃO CONTROLADA Transfer Roller 3.8 TRANSFER ROLLER Open the front cover. 2. Remove the print cartridge. 3. Push the transfer holder [A], which holds the transfer roller [B]. 4. Remove the transfer roller from the printer. Replacement Adjustment 1. SM Do not directly touch the transfer roller when replacing it.
CÓPIA NÃO CONTROLADA Pick-up Roller 3.9 PICK-UP ROLLER 1. Before removing the pick-up roller, you should: Remove the print cartridge. Remove the LSU ( LSU). 2. Put the printer on the flat surface. 3. Slide the cam [A] to the left on the pick up roller shaft.
CÓPIA NÃO CONTROLADA Replacement Adjustment Pick-up Roller 4. Slide the roller positioners [A] toward the left end of the shaft, and rotate the pick-up roller [B] in order to take off it. SM Confirm the correct direction of the pick-up roller when replacing it.
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CÓPIA NÃO CONTROLADA TROUBLESHOOTING CÓPIA NÃO CONTROLADA
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CÓPIA NÃO CONTROLADA Procedure of Checking Symptoms 4. TROUBLESHOOTING 4.1 PROCEDURE OF CHECKING SYMPTOMS Before attempting to repair the printer, first obtain a detailed description from the customer Troubleshooting of the problem.
CÓPIA NÃO CONTROLADA Symptoms, Causes, and Solutions of Bad Images 4.2 SYMPTOMS, CAUSES, AND SOLUTIONS OF BAD IMAGES 4.2.1 VERTICAL BLACK LINE AND BAND Description: 1. Straight thin black vertical lines occur in the printing. 2. Dark black vertical band occurs in the printing. Symptom and Cause 1. Deformed Doctor-blade or cleaning-blade, in print cartridge 2. 1. Partial depression or deformation on and try to print. 2. Replace the transfer roller if this occurs as No. three.
CÓPIA NÃO CONTROLADA Symptoms, Causes, and Solutions of Bad Images 4.2.2 VERTICAL WHITE LINE Description: White vertical voids in the image. 1. Solution Foreign matter stuck onto the window 1. of internal lenses of LSU mirror. 2. Clean the LSU window with Foreign matter or toner particles recommended cleaner (IPA) Clean the between the print cartridge roller and window with a clean cotton swab. blade.
CÓPIA NÃO CONTROLADA Symptoms, Causes, and Solutions of Bad Images 4.2.3 HORIZONTAL BLACK BAND Description: Dark or blurry horizontal stripes occur in the printing periodically. (They may not occur periodically.) Symptom and Cause 1. 2. Solution 1. Bad contacts of voltage terminals to Clean each voltage terminal of the print cartridge. Charge, Supply, Develop and Transfer The rollers of the print cartridge may be roller. (Remove the toner particles and stained. paper particles.) 2.
CÓPIA NÃO CONTROLADA Symptoms, Causes, and Solutions of Bad Images 4.2.4 BLACK/WHITE SPOT 1. Dark or blurry black spots occur periodically in the printing. 2. White spots occur periodically in the printing. Symptom and Cause Solution 1. Run OPC cleaning Mode Print and run the Self-test 2 or 3 times. 1. 2.
CÓPIA NÃO CONTROLADA Symptoms, Causes, and Solutions of Bad Images 4.2.5 LIGHT IMAGE Description: The printed image is light, with no ghost. Symptom and Cause Solution 1. 1. Check if the density light is lit. Develop roller is stained when the print cartridge toner is almost consumed. 2. Ambient temperature is below 10°C. 3. Bad contact caused by toner stains 2. 4. 3. 5. No 2: Wait 30 minutes after printer is powered on before you start printing. 4.
CÓPIA NÃO CONTROLADA Symptoms, Causes, and Solutions of Bad Images 4.2.6 DARK IMAGE OR BLACK PAGE Description: The printed image is dark. Solution 1. Check the condition of the connector 1. No charge voltage in the main board. 2. Charge voltage is not turned on due to which connects the main board and bad contacts between power supply in HVPS. 3. the side of the print cartridge and 2. Clean the high voltage charge terminal. charge terminal of HVPS. 3.
CÓPIA NÃO CONTROLADA Symptoms, Causes, and Solutions of Bad Images 4.2.7 UNEVEN DENSITY Description: Print density is uneven between left and right. Symptom and Cause 1. Solution The pressure force on the left and right springs of the transfer roller is not even; the springs are damaged; the transfer roller is improperly installed; or the transfer roller bushing or holder is damaged. 2. The life of the print cartridge has 1. Holder. 2. Gently shake the print cartridge. 3.
CÓPIA NÃO CONTROLADA Symptoms, Causes, and Solutions of Bad Images 4.2.8 BACKGROUND Description: Light dark background appears across entire printed page. Solution 1. 1. designed to print 7,000 pages with 5% Is the text less than 2% coverage per a coverage. If it prints more than 8,000 page, and has the machine been out of pages with 2% coverage, a operation for a long time? 2. Is a recycled print cartridge being used? 3. Has the life span of the print cartridge expired? 4.
CÓPIA NÃO CONTROLADA Symptoms, Causes, and Solutions of Bad Images 4.2.9 GHOST (1) Description: Ghost occurs at 75.5 mm intervals of the OPC drum across entire printed page. Symptom and Cause 1. Solution Bad contacts caused by contamination from toner particles between the high 1. voltage terminal in the main body and contaminated by toner particles. the electrode of the print cartridge. 2.
CÓPIA NÃO CONTROLADA Symptoms, Causes, and Solutions of Bad Images 4.2.10 GHOST (2) Description: Ghost occurs at 75.5 mm intervals of the OPC drum on all pages of print jobs. (When printing on card stock or transparencies using manual feeder) Solution Select Card stock or OHP Film on paper When printing on card stock thicker than type menu from the software application normal paper or transparencies such as setting. After using, it is recommended that OHP, higher transfer voltage is required.
CÓPIA NÃO CONTROLADA Symptoms, Causes, and Solutions of Bad Images 4.2.11 GHOST (3): FUSER Description: Ghost occurs at 62.8 mm or 77.6mm intervals. Symptom and Cause Solution Disassemble the fuser and remove the The temperature of the fuser is maintained at a high temperature. contaminated toner particles on the roller, and clean out the foreign matter between the thermistor and heat roller.
CÓPIA NÃO CONTROLADA Symptoms, Causes, and Solutions of Bad Images 4.2.12 STAINS ON THE FACE OF PAGE Description: The background on the face of the printed page is stained. 1. Solution Toner leakage due to improperly sealed print cartridge. 2. 1. Replace the print cartridge. 2. If the transfer roller is contaminated, run OPC Cleaning Mode Print 2 or 3 If the transfer roller is contaminated, stains on the face of a page may occur. SM 4-13 times.
CÓPIA NÃO CONTROLADA Symptoms, Causes, and Solutions of Bad Images 4.2.13 STAINS ON THE BACK OF PAGE Description: The back of the page is stained at 47 or 62.8 mm intervals. Symptom and Cause Solution 1. Perform the OPC Cleaning Mode Print 2 or 3 times. Run self-test to remove the contamination of the transfer roller. 2. 1. 47mm: Transfer roller is contaminated. 2. 62.8mm: Pressure roller is Replace the transfer roller if contaminated severely. 3.
CÓPIA NÃO CONTROLADA Symptoms, Causes, and Solutions of Bad Images 4.2.14 BLANK PAGE PRINT OUT (1) Description: Blank page is printed. Solution 1. Bad ground contacts in OPC and/or print cartridge. Check if the Ground-OPC is defective (set inside left side). 2. Remove contamination from the terminals of the print cartridge and the unit.
CÓPIA NÃO CONTROLADA Symptoms, Causes, and Solutions of Bad Images 4.2.15 BLANK PAGE PRINT OUT (2) Description: 1. Blank page is printed. 2. One or several blank pages are printed. 3. When the printer turns on, several blank pages print. Symptom and Cause Solution 1. Remove contamination of the terminals of the print cartridge. 2. 1. 2. Perform the engine self test using EDC Bad ground contacts in OPC and/or Mode to check if the Solenoid is print cartridge. normal. Abnormal solenoid. 3.
CÓPIA NÃO CONTROLADA Discharge Symptoms, Causes, and Solutions 4.3 DISCHARGE SYMPTOMS, CAUSES, AND SOLUTIONS 4.3.1 WRONG PRINT POSITION Description: Printing begins at the wrong position on the paper. Symptom and Cause Wrong sensing time caused by defective Replace the defective feed sensor actuator. Troubleshooting feed sensor actuator.
CÓPIA NÃO CONTROLADA Discharge Symptoms, Causes, and Solutions 4.3.2 JAM 0 Description: 1. Paper does not exit the cassette. 2. Jam-0 occurs if the paper feeds into the printer. Symptom and Cause 1. Solution Check the solenoid by using EDC Mode. 2. Check if the pad is loose due to bad sealing of the side-pad. 3. 4. Check the surface of the roller-pickup 1. Replace the solenoid. for foreign matter. 2. Replace the side-pad Assembly L or R, if necessary. If continuous clusters occur, check 3.
CÓPIA NÃO CONTROLADA Discharge Symptoms, Causes, and Solutions 4.3.3 JAM 1 Description: 1. Recording paper is jammed in front of or inside the fuser. 2. Recording paper is stuck in the discharge roller and in the fuser just after passing Symptom and Cause 1. Solution If paper is jammed in front of or inside the fuser. 2. If the recording paper is stuck in the discharge roller and the fuser just after 1. Replace the SMPS or Exit-Sensor. 2. Replace the main board. 3.
CÓPIA NÃO CONTROLADA Discharge Symptoms, Causes, and Solutions 4.3.4 JAM 2 Description: 1. Recording paper is jammed in front of or inside the fuser. 2. Recording paper is stuck in the discharge roller and in the fuser just after passing through the Actuator-Feed. Symptom and Cause 1. Solution If the paper is completely fed out of the 1. Check if the exit sensor actuator is printer, but Jam 2 occurs: Exit sensor is defective. defective.
CÓPIA NÃO CONTROLADA Discharge Symptoms, Causes, and Solutions 3. Paper is accordion in the fuser. gauze. Remove the toner particles stained on the rib. Check the assemblage and performance of the exit. Troubleshooting 4.3.5 DUPLEX JAM Description: Recording paper is Jammed in front or inside the duplex Symptom and Cause 1. 2. Solution When paper cannot trigger the duplex 1. Replace the SMPS or main PBA 2. When a paper jam occurs on (A) after it sensor.
CÓPIA NÃO CONTROLADA Discharge Symptoms, Causes, and Solutions 4.3.6 MULTI-FEEDING Description: Multiple sheets of paper are fed at once. Symptom and Cause 1. Solution Check the Guide side L/R or Guide Rear in the Cassette, if the position is 2. correct. 1. Replace the solenoid if necessary. Solenoid malfunction (the solenoid 2. Replace the main board. does not work properly): Perform EDC 3. Clean the pad friction with soft cloth dampened with IPA (Isopropyl Alcohol). Mode. 3.
CÓPIA NÃO CONTROLADA Discharge Symptoms, Causes, and Solutions 4.3.7 PAPER ROLLED IN THE FUSER Description: If contaminated at intervals of 77.6mm on the back of the paper. Symptom and Cause Solution 1. After disassembling the fuser, clean contamination between the heat roller and the thermistor and remove the contamination of the pressure roller. 2. Contamination of the pressure roller or 2. If there is a heavy background, repair it heat roller (Background, Hot off set).
CÓPIA NÃO CONTROLADA Discharge Symptoms, Causes, and Solutions 4.3.8 PAPER ROLLED ON THE OPC DRUM Description: Paper is rolled up in the OPC. Symptom and Cause Solution 1. Use of normal paper is recommended. 2. How to remove rolled paper from the OPC. 1. Paper is too thin. 2. The paper is curled. Remove the paper while turning the OPC against the ongoing direction. Clean fingerprints on the OPC gently with damp soft cloth.
CÓPIA NÃO CONTROLADA Malfunction Causes and Solutions 4.4 MALFUNCTION CAUSES AND SOLUTIONS 4.4.1 FUSER ERROR Description: All LEDs are blinking Check... Check whether thermostat, AC wire, 1. open. and heat lamp are open or not. 2. Check whether thermistor is open or Replace the fuser if the thermostat is 2. Replace the fuser if a thermistor sensor is located deep inside of a sponge. not. 3. 3. Heat lamp ON/OFF test 4. Operation is impossible due to a gear circuit is operating normally or not.
CÓPIA NÃO CONTROLADA Malfunction Causes and Solutions 4.4.3 MALFUNCTION OF THE GEAR OF THE FUSER DUE TO MELTING Description: The motor breaks away from its place due to gear melting away. Check... Solutions Check the Heat lamp. 1. Replace the Fuser. 2. Replace the main board. 3. Replace the SMPS. 4.4.4 PAPER EMPTY Description: The status LED on the operation panel is on even when paper is loaded in the cassette. Check... 1. Solutions Bending or deformation of the actuator of the paper sensor.
CÓPIA NÃO CONTROLADA Malfunction Causes and Solutions 4.4.5 PAPER EMPTY WITHOUT INDICATION Description: The paper lamp on the operation panel does not come on when the paper cassette is empty. Check... 1. Solutions Bending or deformation of the actuator of the paper sensor. 2. The main board is defective. 1. Replace the defective actuator. 2. Replace the defective board. Troubleshooting 4.4.6 COVER OPEN Description: The ERROR lamp is on even when the print cover is closed. Check... 1.
CÓPIA NÃO CONTROLADA Malfunction Causes and Solutions 4.4.7 NO ERROR MESSAGE WHEN THE COVER IS OPEN Description: An ERROR message does not come on even when the printer cover is open Check... 1. Solutions 1. Check the cover-open circuit on the S/W connector. main board. 2. Check the insertion of the cover-open 2. Check the cover-open board. Replace the main control board or cover-open board. 4.4.
CÓPIA NÃO CONTROLADA Malfunction Causes and Solutions 4.4.9 NO POWER Description: When system power is turned on, all lamps on the operation panel do not come on. Check... 1. Solutions Check if the power input and SMPS output are normal. 2. Check for functionality of the 1. Replace the operation panel. LED-Panel or LCD window on the 2. Replace the control board. front-cover if the operation panel does Troubleshooting not show anything after warming-up. 4.4.
CÓPIA NÃO CONTROLADA Software (Errors, Symptoms, Causes and Solutions) 4.5 SOFTWARE (ERRORS, SYMPTOMS, CAUSES AND SOLUTIONS) 4.5.1 PRINTER NOT WORKING (1) Description: When main power is turned on, the printer is not working in printing mode. Symptom and Cause Solution 1. Check that the printer has power, and perform the Self-Test. Successful test printing indicates that there are no problems in the printer itself.
CÓPIA NÃO CONTROLADA Software (Errors, Symptoms, Causes and Solutions) application. In such cases, install the newest driver again. If not working in basic programs, then check if the CMOS port is on ECP. Also check the address of IRQ 7 and 378. 4. If a scanner needs to be connected to the printer, first remove the scanner from the PC to see if the printer is Troubleshooting properly working alone.
CÓPIA NÃO CONTROLADA Software (Errors, Symptoms, Causes and Solutions) 4.5.2 PRINTER NOT WORKING (2) Description: After receiving a printing order, response is slow or nonexistent due to wrong setup rather than a malfunction of the printer itself. Symptom and Cause Solution 1. Not working with the message 'insufficient printer memory' indicates an HDD space problem rather than a RAM problem. In this case, provide more space on the hard disk. Secure more space using disk utilities, etc. 2.
CÓPIA NÃO CONTROLADA Software (Errors, Symptoms, Causes and Solutions) 4.5.3 ABNORMAL PRINTING Description: The printer is not working properly even when the cable has been verified to be good (after replacing the cable, etc.). If the printer won't work at all or the strange fonts are repeated, the printer driver may be defective or wrongly set up in the CMOS Setup. Symptom and Cause Solution 1.
CÓPIA NÃO CONTROLADA Software (Errors, Symptoms, Causes and Solutions) 4.5.4 SPOOL ERROR Description: To spool: (SPOOL - Simultaneous Peripheral Operations OnLine" a computer document or task list (or "job") is to read it and store it, usually on a hard disk or larger storage medium so that it can be printed or otherwise processed at a more convenient time (for example, when a printer is finished printing its current document). Symptom and Cause Solution 1.
CÓPIA NÃO CONTROLADA Clearing Paper Jams 4.6 CLEARING PAPER JAMS 4.6.1 PAPER FEED AREA Tray 1 Troubleshooting Do the following procedure to solve this type of paper jam. 1. Pull the tray 1. 2. Carefully pull the jammed paper straight out. Make sue that all of the paper is properly aligned in the tray 1. If the paper does not move when you pull, or if you do not see paper in this area, check the fuser area around the print cartridge. 3.
CÓPIA NÃO CONTROLADA Clearing Paper Jams Optional tray 2 Do the following procedure to solve this type of paper jam. 1. Pull open the optional paper tray 2. 1. Remove the jammed paper from the printer. Do not continue if the paper does not move or if you do not see the paper in this area. In this case, go to the next step. 2. Pull the tray 1 halfway out. 3. Pull the paper straight up and out. 4. Insert tray 1 and tray 2 back into the printer. Printing should resume.
CÓPIA NÃO CONTROLADA Clearing Paper Jams In the manual tray Do the following procedure to solve this type of paper jam. Remove the jammed paper from the printer. 2. Open and close the front cover. 3. Load a sheet of paper into the manual feeder. Printing should resume. Troubleshooting 1.
CÓPIA NÃO CONTROLADA Clearing Paper Jams 4.6.2 PRINT CARTRIDGE AREA Do the following procedure to solve this type of paper jam. 1. Open the front cover and remove the print cartridge. 2. Carefully pull the jammed paper straight out. 3. Replace the print cartridge and close the front cover. Printing should resume.
CÓPIA NÃO CONTROLADA Clearing Paper Jams 4.6.3 PAPER EXIT AREA Do the following procedure to solve this type of paper jam. 1. Open and close the front cover. The jammed paper should be automatically ejected 2. Carefully pull the paper out of the output tray. Do not continue if there is any resistance or if you do not see the paper. In this condition, go to the next step. 3. Pull the rear guide { on each side down, and remove the paper. 4. Return the rear guide to its original position. 5.
CÓPIA NÃO CONTROLADA Clearing Paper Jams 4.6.4 DUPLEX UNIT AREA If the duplex unit is not inserted correctly, a paper jam may occur. Make sure that the duplex unit is inserted correctly. Duplex Jam 0 Do the following procedure to solve this type of paper jam. 1. Pull the duplex unit { out of the printer. 2. Remove the paper from the duplex unit. 3. Remove the paper from the bottom of the printer if the paper does not come out with the duplex unit.
CÓPIA NÃO CONTROLADA Clearing Paper Jams Duplex Jam 1 1. Open the rear cover. 2. Pull the rear guide { on each side down and remove the paper. 3. Return the rear guide to its original position. 4. Close the rear cover. Printing should resume. SM 4-41 CÓPIA NÃO CONTROLADA Troubleshooting Do the following procedure to solve this type of paper jam.
CÓPIA NÃO CONTROLADA Clearing Paper Jams 4.6.5 TIPS TO AVOID PAPER JAMS Do the following procedure to reduce paper jam occurrences. Make sure that the adjustable guides are positioned correctly. Ensure that the paper is below the paper capacity mark on the right inside of the tray. Do not remove the paper from the tray at the time the machine prints. Flex, fan and straighten the paper before you load it into the paper feed unit. Do not use creased, dropped or highly curled paper.
CÓPIA NÃO CONTROLADA Periodic Defective Image 4.7 PERIODIC DEFECTIVE IMAGE If defective images regularly occur in print-outs, it may be due to a defective or damaged roller. Refer to the table below and check the condition of the roller. Roller Defective image Typical defect 1 OPC Drum 75.5 mm White spots, black spots 2 Charge Roller 26.7 mm Black spots and periodic bands 3 Supply Roller 47.1 mm 4 Developing Roller 35.2 mm 5 Transfer Roller 6 Heat Roller 77.
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CÓPIA NÃO CONTROLADA SERVICE TABLES CÓPIA NÃO CONTROLADA
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CÓPIA NÃO CONTROLADA Firmware Download 5. SERVICE TABLES 5.1 FIRMWARE DOWNLOAD 5.1.1 DOWNLOAD PROCEDURE There are two ways to upgrade the machine firmware. 1. Command Prompt 2. WIM (Web Image Monitor) Connect the machine to a PC with the USB “Command Prompt” or through the network for “WIM” before you do the firmware upgrade procedure. It is very rare to lose data and settings after the program has downloaded.
CÓPIA NÃO CONTROLADA Firmware Download 7. Run the "usblist2.exe" and “firmware file”. In Command prompt, type " usblist2.exe XXX" and press enter key. XXX indicates the firmware name as shown above. Do not turn off the machine during the firmware upgrading. WIM (Web Image Monitor) mode Program (firmware) for this machine can be upgraded by connecting to a PC through Network.You must save the correct firmware file to the PC. 1. Print out the Configuration page for back up the data and setting. 2.
CÓPIA NÃO CONTROLADA 7. Click the "Upgrade" button [D]. 8. Press "OK" button. 9. Press "OK" button to start processing upgrade. Service Tables Firmware Download 10. Make sure that the firmware has been completely updated. Do not turn off the power while updating the Firmware. 5.1.2 FIRMWARE RECOVERY PROCEDURE The machine will not operate if the upgrade procedure did not work correctly. At this time, do the following steps. 1. Turn the power off and then on. 2.
CÓPIA NÃO CONTROLADA Serial Number Input 5.2 SERIAL NUMBER INPUT You must specify a Serial Number after you replace the main board. 5.2.1 PREPARATION 1. Print out the “Configuration page” for back up the data and the setting. 2. Download the “Write USB Serial” file in the PC. 3. Reboot the PC. 5.2.2 PROCEDURE 1. Click the “Write USB Serial”. 2. Input the Serial Number. 3. Click the “Write”.
CÓPIA NÃO CONTROLADA Serial Number Input Confirm the message “Writing Good!” is shown. 5. Click the “OK”, and then close the window. 6. Print out the “Configuration page” and confirm the Serial Number is input. Service Tables 4.
CÓPIA NÃO CONTROLADA Sample Pattern 5.3 SAMPLE PATTERN This product has several sample patterns for maintenance. With the sample patterns, check the existence of any abnormalities. The patterns help to regularly maintain the product. 5.3.1 DEMO PAGE After setting up the printer, print a demo page to make sure that the printer is operating correctly. 1. Press the “Cancel” button for two seconds. 2. A demo page is printed out.
CÓPIA NÃO CONTROLADA Sample Pattern 5.3.2 CONFIGURATION PAGE 1. Press the “Cancel” button for four seconds. 2. A configuration page is printed out. The “Menu Map” page is printed out with a configuration page.
CÓPIA NÃO CONTROLADA Sample Pattern M000/M009 5-8 CÓPIA NÃO CONTROLADA SM
CÓPIA NÃO CONTROLADA DETAILED DESCRIPTIONS CÓPIA NÃO CONTROLADA
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CÓPIA NÃO CONTROLADA Overview 6. DETAILED DESCRIPTIONS 6.1 OVERVIEW This chapter describes the main functions for service, such as the product maintenance method, the test output related to maintenance and repair, Jam removing method, etc. 6.1.1 KEY OPERATION [A] Error: Indicates the status of the printer. [B] Online: Indicates whether the printer is online. [C] SM Prints a demo page or configuration page (press and hold for three seconds). Cancels the print job.
CÓPIA NÃO CONTROLADA Overview 6.1.2 LED STATUS ERROR MESSAGE 1. The cover is open. 2. No paper in the tray On Load paper in the tray. 3. The printer has stopped printing due to a major error. 4. The print cartridge is not installed. 5. Red Close the cover. Error The life of the print cartridge. 1. Install the print cartridge. Replace the print cartridge. A minor error is occurring and the printer is waiting for the error to be cleared. Blinking printing. 2.
CÓPIA NÃO CONTROLADA Printer Components 6.2 PRINTER COMPONENTS Detailed Descriptions 6.2.1 FRONT VIEW 1. Output tray 6. Tray 1 2. Control panel 7. Optional tray 2 3. Control board cover 8. Paper level indicator 4. Front cover 9. Out put support 5. By-Pass tray 10.
CÓPIA NÃO CONTROLADA Printer Components 6.2.2 REAR VIEW 1. Network port (Only for M009) 4. Duplex unit 2. USB port 5. Power receptacle 3. Optional tray 2 cable connector 6.
CÓPIA NÃO CONTROLADA System Layout 6.3 SYSTEM LAYOUT 6.3.1 FEEDING Paper feeding consists of a basic cassette, an MP (Multi-Purpose) tray for supplying different types of media (envelopes, labels, and special paper), duplex unit, and various paper transfer parts. Separation method Separation is achieved by a friction pad mounted in the center of the cassette. Basic cassette upon first sheet size detected by printer controller.
CÓPIA NÃO CONTROLADA System Layout By-pass tray Paper arranging; paper transferring; jam removal; and other functions. Rubbing pad method enabling feed of one sheet of general paper or one envelop. Duplex unit Paper transferring; paper guide; jam removing; paper sensing; and main board supporting functions. Basic attachment ready; duplex feeding utilizes side feeding method. Usable paper sizes are A4, letter, and legal size paper. For jam clearing at front of machine, design facilitates accessibility.
CÓPIA NÃO CONTROLADA System Layout 6.3.4 FUSER The fuser consists of the heat lamp, heat roller, pressure roller, thermistor and thermostat. It bonds the toner to the paper with heat and pressure to complete the printing job. E-coil Heater: 750 W ± 5% Thermostat When heat lamp overheats, thermostat cuts off the main power to prevent overheating. Non-Contact type Thermostat Heat roller The heat roller transfers heat from the e-coil to apply heat on the paper.
CÓPIA NÃO CONTROLADA System Layout 6.3.5 LSU (LASER SCANNER UNIT) The LSU is the core part of this laser beam printer which switches from the video data received, to the controller, to the electrostatic latent image on the OPC drum, by controlling the laser beam, exposing the OPC drum, and the turning principle of the polygon mirror. The OPC drum is turned at the same speed as the paper feed speed.
CÓPIA NÃO CONTROLADA System Layout 6.3.6 PRINT CARTRIDGE The electronic photo process creates a visual image. In the print cartridge, the OPC unit charging roller, and the print cartridge unit consists of the toner, supply roller, developing roller, and blade.
CÓPIA NÃO CONTROLADA Engine Hardware Specifications 6.4 ENGINE HARDWARE SPECIFICATIONS 6.4.1 ENGINE FIRMWARE Driver By gearing, the main motor drives the rollers such as the feed roller, developing roller, fuser roller, and exit roller. The BLDC motor is controlled for such acceleration section and steady section. The BLDC main motor is operated by the BLDC clock and the enable signal.
CÓPIA NÃO CONTROLADA Engine Hardware Specifications Error OPEN HEAT ERROR Description When warming up, it has been lower than 90°C over 20 seconds. Standby - It has been lower than the Standby Reference Temperature -20°C over 10 seconds. LOW HEAT ERROR Printing has been lower than the Printing Reference Temperature -20°C over 10 seconds. When Warm-Up End Process, it has been lower than the Warm-Up Reference Temperature -10°C over 10 seconds.
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CÓPIA NÃO CONTROLADA SPECIFICATIONS CÓPIA NÃO CONTROLADA
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CÓPIA NÃO CONTROLADA General Specifications 7. SPECIFICATIONS 7.1 GENERAL SPECIFICATIONS 7.1.1 PRINTER Configuration Desktop Paper size A4/LT Print Resolution Print Speed Maximum 1200 x 1200 dpi Default 600 x 600 dpi A4: 28 ppm Letter: 30 ppm Duplex Print Speed A4: 14 ipm Letter: 14.5 ipm First Print Speed Ready: Less than 8.
CÓPIA NÃO CONTROLADA General Specifications Power Rating Power Consumption Noise Level 110 - 127 VAC 50/60 HZ, 220 - 240 VAC 50/60 HZ Average: Less than 500 W Power save mode: Less than 11 W/Less than 0.4W Stand by: 26dBA or less Printing: 50dBA or less A4, A5, LT, Legal, Executive, Folio, Standard tray Oficio, ISO B5, JIS B5 A4, A5, A6, LT, Legal, Folio, Oficio, Paper Input Size By-pass tray Executive, ISO B5, JIS B5, 3” x 5”, Monarch, No.
CÓPIA NÃO CONTROLADA General Specifications Environmental Standard US: CDRH EU/ASIA: IEC60825-1 Power Saver Mode Supply Selectable 5/10/15/20/30/45/60/120 minutes 5 K AIO toner supply cartridge 2 K AIO starter toner supply cartridge Dimension (W x D x H) 396 x 369 x 209.6 mm (14.33" x 14.523" x 8.25") Weight 8.81Kg (19.38Ibs) include A10 toner 7.1.
CÓPIA NÃO CONTROLADA Controller 7.2 CONTROLLER CPU Memory Printer Languages Font ARM1020E (400MHZ) Standard/Max 32 MB/160 MB Type SDRAM Standard PostScript3 emulation, PCL6, 45 scalable, 1 bitmap, 136 PostScript 3 fonts Driver PCL6, PS3 Windows Supporting 2000/XP(32/64bits)/Vista(32/64bits)/2003 OS Server(32/64bits) Mac OS 10.1 to 10.
CÓPIA NÃO CONTROLADA Handling Paper 7.3 HANDLING PAPER Tray Capacity Media sizes Standard Cassette Tray Media types Media weight 250 sheets (80 g/m2 21.3Ib) A4, A5, Letter, Legal, Executive, Folio, Oficio, ISO B5, JIS B5 Plain Paper 60 - 105 g/m2 16 - 28 Ib (For simplex) 75 - 90 g/m2 20 - 24 Ib (For duplex) Sensing Paper empty sensor Capacity 1 sheet (80 g/m2 21.3Ib) A4, A5, A6, Letter, Legal, Oficio, Folio, Executive, Media sizes ISO B5, JIS B5, 3"x5", Monarch, No.
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CÓPIA NÃO CONTROLADA Appendix APPENDIX CÓPIA NÃO CONTROLADA
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CÓPIA NÃO CONTROLADA Block Diagrams 8. APPENDIX Appendix 8.
CÓPIA NÃO CONTROLADA Connection Diagram 8.
