Setup guide

Appendix
46
6
Troubleshooting
Problem Cause/Action
When the following message ap-
pears: "The specified name or IP
address is not valid. Please specify
another name or address".
Check if the power of the server is turned on, the network
cable is connected properly, and the IP address is speci-
fied correctly.
When the password is entered in
the [Authorization for Server Ac-
cess] dialog box, "The password
may be wrong. If the password is
correct, press [Cancel] in the [Enter
Password] dialog box and close."
appears.
The password for the Windows logon account for launch-
ing the delivery server may be wrong or the account
rights may have changed. Make sure that the password
and account rights are correct, and then reenter the pass-
word. After the password is entered, restart the computer.
MAPI mail is unavailable when
making a destination setting with
ScanRouter V2 Administration
Utility.
The MAPI mailing environment may not be set up prop-
erly. If [Run in service mode] is set as the setup type, doc-
uments cannot be delivered by MAPI mail.
The "Profile is invalid." message
appears when launching.
The profile name created for sending by MAPI mail may
not be [ScanRouterV2 Profile]. Follow the procedure be-
low to create a profile.
1. Open [Control Panel], and then click [Mail].
2.Click [Show Profiles], and then create a profile with a
name of [ScanRouterV2 Profile].
When the delivery service is start-
ed, the message that the mail client
is not set properly appears.
The reason is as follows: if IE (Ver5.0 or later) is installed
after ScanRouter V2 Professional is set up, Outlook Ex-
press is set as the default client.
If the "E-mail" setting in the "Program" tab of IE "Internet
Options" is "Outlook Express", set it to "None" (blank) or
"Microsoft Outlook".
The MAPI module (Messaging/Outlook) setting may be
omitted.
Set the MAPI module and create the profile.
When the delivery service is start-
ed, the message that prompts quit-
ting all applications provided with
the messaging function and retry
appears.
Notes service may have been added at the end of the pro-
file during the profile setting.
Delete non-Notes services (for example, ScanRouter FAX)
from the profile and add them again.
When the delivery service is start-
ed, the message that prompts en-
tering the Notes password appears.
The Notes settings must be made to stop other Notes-
based programs from prompting for a password. In
Notes, from the [File] menu, point to [Tools], and then click
[User ID]. Enter the password in the dialog box that ap-
pears. In the [User ID - Func Mix] dialog box, click [Basics],
and then select the [Don't prompt for a password from other
Notes-based programs.] check box.
When an attempt is made to add
the "Lotus Notes Mail" service to
"ScanRouter Profile", "- Notes
MAPI Service Provider - Can't
Read ID File" appears.
Notes may not have been set up. In this case, set it up.