Setup guide

11
4. Appendix
Troubleshooting
Problem Cause/Action
Cannot receive documents. Check if the service of the delivery server stops using
the ScanRouter V2 Administration Utility. Also, check
if the same in-tray is monitored by multiple client com-
puters.
It takes time to receive data with a
network device.
Check the value of "Monitoring interval:" in the moni-
toring tab on the Properties dialog box in ScanRouter V2
Link. Do not make the size of data large by reducing the
resolution of documents for scanning.
Note
❒ It may take time to receive data depending on the
processing capability of the computer (e.g., the
memory of computer is small).
If you connect from ScanRouter V2
Link to delivery server, the message
"Unable to connect to the delivery
server." appears.
The names of the delivery server and client PC may not
be correctly resolved.
• Check that the DNS settings and the contents of the
host file correspond.
• If the names are not correctly resolved, add the name
of the delivery server to the Hosts file.