Setup guide

4. Appendix

Troubleshooting

Problem Causes and Solutions

The Start Page cannot

be displayed.

→Is the URL correct?

• The URL in this service is as follows:

http://{WWW server DNS name}/rds/start_f.asp

• The following shows the URL when the virtual directory name is

changed during installation or the delivery server and/or docu-

ment management server of a different computer from the WWW

server is accessed:

http:// {WWW server DNS name}/{virtual directory

name}/start_f.asp?SvrName={delivery server name, document man-

agement server name or DNS name}

→Is the WWW browser set up properly?

For example, if you always access the WWW server on a LAN via a

proxy, sometimes access may not be possible.

→Is the client computer properly set up on the network?

If the TCP/IP protocol or DNS is not set up properly, the computer can-

not connect to the WWW server.

→Is the WWW server operating properly?

If software is installed properly in the WWW server and the WWW

server is not operating, the Start Page cannot be displayed.

The Top Page cannot

be displayed.

→Is the delivery server and/or document management server operat-

ing properly?

If software is installed properly in the computer used as the delivery

server and/or document management server, and the delivery server

and/or document management server is not operating, the Top Page

cannot be displayed.