Setup guide

Appendix
50
4
When the delivery service is started,
the following message appears: "Un-
able to start the delivery server since
the delivery scheduler has not been
started."
If the properties of the shortcut icon of the delivery serv-
er are opened, the argument "- retry 30" is attached to
the link destination. Set the attached number (unit: sec-
ond) to a value larger than 30 and restart the delivery
server.
If an attempt is made to open the unde-
livered data tray from a client, the pass-
word entry dialog box is displayed.
For the undelivered data tray, use the same password as
that of the administrator. Enter the administrator pass-
word.
If an attempt is made to connect from
the client PC (DeskTopBinder V2,
ScanRouter V2 Link) to ScanRouter
V2 Professional/Enterprise, the fol-
lowing message appears: "Connection
to server has failed." or "Connection to
delivery server has failed."
It is possible that the name of the delivery server and
that of the client PC may be determined incorrectly.
• If the DNS setting and registration to the Hosts file
are made, check whether the setting and registration
contents are correct.
• If the name determination is not set, store the names
in the Hosts file.
When the delivery service is started,
the message that prompts quitting all
applications provided with the mes-
saging function and retry appears.
It is possible that the Notes service may have been add-
ed at the end of the profile during the profile setting. De-
lete non-Notes services (for example, ScanRouter FAX)
from the profile and add them again.
When an attempt is made to add the
"Lotus Notes Mail" service to "Scan-
Router V2 Profile," the following
message appears: "- Notes MAPI Ser-
vice Provider - Can't Read ID File."
Notes may not have been set up. In this case, set it up.
When an attempt is made to open a doc-
ument link sent by mail, the message
that the connection to the document at
the link destination fails appears.
It is possible that the server at the connection destina-
tion may not be set during DeskTopBinder V2 function
expansion. Start and set DeskTopBinder V2.
When setting the destination list to
the network device, the destination
list is not displayed correctly.
Make sure that the destination list format specified dur-
ing preparation is the Expanded format or Backward
Compatible format. Available destination list formats
may vary depending on the network device.
When an attempt is made to add
SharePoint Portal Server Plug-in to the
delivery type, a message that the spec-
ified address is not found appears.
Make sure that the document folder of SharePoint Por-
tal Server specified as the destination of delivery has
more accessing rights than the producer.
A color image delivered from Desk-
Top Binder V2/Lite or a network de-
vice is not converted into the preset
file format.
Make sure that the delivered color image is a JPEG file
of the EXIF format. When the image is a JPEG file of the
EXIF format, the image is not converted into another
format, and is delivered in the original file format.
Note
❒ JPEG file of the EXIF format is used mainly as a file
format for digital camera images.
Addition of destinations and syn-
chronization from the directory serv-
er do not work.
Make sure that anonymous access is regulated at the di-
rectory server side. When you need to log in for access-
ing, enter your account and password in the [Directory
Server Settings].
Problem Possible Causes and Solutions