Setup guide

Troubleshooting
49
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There is no response when [Browse] is
clicked in [Set I/O Device].
• Make sure that network devices are plugged in and
switched on.
• Make sure that connection can be made by selecting
a device by host name and/or IP address.
• Some I/O devices do not require any configuration.
If the devices are of this type, clicking [Browse] may
not display anything. If this is the case, make sure
that the device has the correct IP address for the de-
livery server.
After entering an IP address in [Set
I/O Device] , the following message ap-
pears: "The selected I/O device is not
switched on, or is not available on
this network."
• Make sure that the device is plugged in and
switched on.
• Some I/O devices do not require any configuration.
If this is the case, make sure that the device has the
correct IP address for the delivery server.
When adding or deleting a destina-
tion and updating the title, those on
the network device are not updated.
Some I/O devices do not automatically update destina-
tion lists. Press [Update Address] on the device to update
the delivery list. For more information, see the operat-
ing instructions that come with the network device.
When entering the password on the
[Authorization for Server Access] dialog
box, the following message is dis-
played "Your password may be in-
valid.If you are sure about password
you entered, press [Cancel] and close
the [Set Authorization for Server Ac-
cess] dialog box."
The password for the starting Windows account may be
incorrect, or account authorization may have changed.
Make sure that the password and the authorizations are
correct and re-enter the password, then, restart the com-
puter.
Unable to click [OK] when MAPI mail
or SMTP settings are made under
Destination.
When [Attach document link(s) and deliver] is selected in
[Document(s) to attach], the delivery type must be set as
[In-Tray save] or [Add as document]. When [Notify without at-
taching] is selected, the delivery type must be set as [Save
as Windows file], [In-Tray save] or [Add as document].
When ScanRouter V2 Profession-
al/Enterprise is reinstalled, the mes-
sage that prompts specifying another
folder appears.
When ScanRouter V2 Professional/Enterprise is unin-
stalled, whether to leave the setting information can be
specified. When the uninstallation is performed with-
out deleting the setting information, if an attempt is
made to reinstall ScanRouter V2 Professional/Enter-
prise, a message is displayed. Because the DR, DRDB
and DRTmp folders in the RDCab folder are not deleted
during the uninstallation, delete them manually before
the reinstallation.
Note
❒ If you are not sure whether you can delete the DR
and DRDB folders, move them to another folder.
When ScanRouter V2 Profession-
al/Enterprise is uninstalled, the mes-
sage that the I/O device settings are
registered appears.
Start ScanRouter V2 Administration Utility, delete the
devices in the I/O device setting, and reexecute the un-
installation.
Problem Possible Causes and Solutions