Setup guide

Appendix
48
4
Troubleshooting
Problem Possible Causes and Solutions
When launching the ScanRouter V2
Administration Utility from the de-
livery server, the following message
appears: "Delivery server authoriza-
tion settings may be incorrect. The
[Authorization for Server Access] di-
alog box will be displayed. Set autho-
rization properly."
The ScanRouter V2 Professional/Enterprise starting ac-
count password may have been changed. Take the fol-
lowing steps, and then restart the delivery server.
Click [OK] in the dialog box.
When the [Authorization for Server Access] dialog box ap-
pears, enter the new password, and click [OK]. Restart
the delivery server.
When launching the ScanRouter V2
Administration Utility from a client
computer, the following message ap-
pears: "Delivery server authorization
settings may be incorrect. Restart
management tools on the delivery
server and set authorization proper-
ly."
The ScanRouter V2 Professional/Enterprise starting ac-
count password may have been changed. Take the fol-
lowing steps, and then restart the server.
From the [Start] menu on the server, point to [ScanRouter
V2], and then select [ScanRouter V2 Administration Utility].
The following message will appear: "Delivery server au-
thorization settings may be incorrect. The [Authoriza-
tion for Server Access] dialog box will be displayed. Set
authorization properly." Click [OK] in the message box.
When the [Authorization for Server Access] dialog box ap-
pears, enter the new password, and click [OK].
Restart the server.
Note
❒ If the starting mode for the delivery server is set to
[Run in service mode], you must log into Windows.
The operation panel of a network de-
vice displays "Cannot communicate
with server."
• Make sure that the server is operating properly.
• Make sure that the network device has the correct IP
addresses for itself and for the server or other net-
work settings.
The operation panel of an network
device displays "Address update
failed. Try again?"
Delivery service may not have started. Restart delivery
service from the [Server] menu of the ScanRouter V2 Ad-
ministration Utility.
The operation panel of a network de-
vice displays "Destination and sender
list update has been failed. Try again?"
Make sure that the network device settings are correct
in [Set I/O Device] menu on the ScanRouter V2 Adminis-
tration Utility.
When selecting a server, the follow-
ing message appears: "The specified
name or IP address is not valid.
Please specify another name or ad-
dress."
• Make sure that the server setting is correct and the IP
address and name are correct in network settings.
• You may be logged onto Windows under an account
that does not have administrator access. Log in un-
der an account that has the access right.