Operating instructions

19
4. Appendix
Troubleshooting
Problem Causes and solutions
Cannot receive documents in the in-
tray.
Check if the service of the delivery server stops using
ScanRouter V2 Administration Utility. Also, check if the
same in-tray is monitored by multiple Auto Document
Links.
It takes time to receive data from a
network device.
Check the value of "Checking interval" in the setting di-
alog box of each monitored item in Auto Document
Link. Do not make the size of data large by reducing the
resolution of documents for scanning.
Note
❒ It may take time to receive data depending on the
processing capability of the computer (e.g., the
memory of computer is small).
If you connect from Auto Document
Link to the delivery server, the "Un-
able to connect to the delivery serv-
er." message appears.
The names of the delivery server and client computer
may not be correctly resolved.
• Check that the DNS settings and the contents of the
host file correspond.
• If the names are not correctly resolved, add the name
of the delivery server to the Hosts file.
Cannot monitor Fax Received File. Check the same Fax Received File is monitored by mul-
tiple Auto Document Links. Also, check the network de-
vice is turned on.
Adding or saving location of the doc-
uments or files does not exist.
Documents or files are added to or saved in the follow-
ing locations:
• When adding to Desk Top Editor For Production,
documents or files are added to My Server Folder
under My Workroom.
• When saving in a Windows folder, the documents or
files are saved in the folder for extraction under the
program directory.
• When adding to ScanRouter DocumentServer, doc-
uments or files cannot be transferred if the adding
location does not exist.
Image conversion has failed when
adding or saving documents or files.
An error message appears. Documents or files are saved
in the folder for extraction.