Operating instructions

Appendix
40
5
Troubleshooting
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❖ A document cannot be converted to an image.
Make sure that RICOH File Writer is installed. If it is, see the Readme file lo-
cated in the RFWriter folder on the CD-ROM, and install it from [Add Printer].
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❖ Some applications do not appear in the list displayed in [Standard] in the [Create
File from Application] dialog box.
Click [Add], and then add the new file created with the application in the [User
Template] list.
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❖ I want to convert and output files.
Select the document you want to convert and output. On the [File] menu, click
[Convert]. Before converting and outputting, Convert must be configured
from Extended Features.
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❖ Document thumbnails cannot be displayed in the Thumbnails view.
Select the document whose thumbnail was not appeared. On the [Document]
menu, click [Create Thumbnail].
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❖ I want to reduce the time needed for adding documents.
If thumbnails are to be created when adding documents, more time is re-
quired. To reduce the time needed, clear the [Automatically create thumbnail
when saving document] check box in the [My Cabinet Properties] dialog box.
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❖ I want to change the Easy Scan settings.
Change the settings in the [Easy Scanning Properties] dialog box from Extended
Features.
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❖ I want to change the Easy Print settings.
Change the settings in the [Easy Print Properties] dialog box from Extended
Features.
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❖ I want to use a different scanner.
On the [Tools] menu, click [Scanner Settings], and then select a different scan-
ner in the [Select a scanner] box.
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❖ I want to use a different ScanRouter V2 Professional and ScanRouter Enterprise de-
livery server.
First delete the existing ScanRouter V2 delivery server from Extended Fea-
tures. Add the ScanRouter V2 delivery server again, and then connect it to an-
other delivery server.
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❖ Part of an image is not printed.
In the [Print] dialog box, select the [Fit image to page] check box. If you do not
want to change the image size, select a paper tray and load paper that is one
size larger than the image.