Service manual

T echnical B ulletin
PAGE: 2/8
Model:
Bellini-C2 Date: 21-Apr-03 No.: RB070002
3. Service Information
When issuing an FPR (Field Problem Report), the print data and/or debug log data captured
by the SD card should be included with the report depending on the type of problem, as it is
very useful for analyzing the problem and developing a solution. Please see Section 4-3 below
for a detailed description of the functions for the SD card.
The debug log data and/or print file data attached to the FPR sent to Ricoh Japan are used for
the following types of problem analyses. Please refer to the Service Manual for the detailed
procedures on how to retrieve this information from the machine.
Data Problem Type
Debug log
• Problems with unknown causes (SC code, paper jam, other
abnormal machine operation).
• Problems that occur intermittently.
Print data (captured file)
• Font problems
•
Image data missing
• Image problems which cannot be duplicated when printing
test patterns from the printer
4. System Overview
4-1 SD Card Type
There are two types of SD cards: The service SD card, and the application SD card.
SD Card
Type
Description
1 Application
• The cards are provided as an option for expanding features,
depending on the model.
• The card contains ID encryption to protect against illegal
duplication.
• The cards are provided with application firmware already
included, and have varying memory capacities depending on the
content.
2 Service
• The cards are registered as service parts and can contain
firmware for multiple products.
• The cards contain no encryption; therefore, firmware or data in
the card can be duplicated.
• The memory capacity is 64MB.
4-2 SD Card Adapters
All models that support the SD card contain SD card slot(s) for direct uploading and
downloading of firmware and other data (see below) between the card and machine. When
transferring firmware and data between the card and a PC, an adapter is required (PCMCIA
adapter or USB reader/writer).
For the specifications of the PCMCIA adapter and USB reader/writer, please refer to section 7
below “System Requirements”.