User's Manual

Contacting Savi Support
15
Then, if the tag emits a long (1/2 second beep), that means it has an
internal sensor failure. Remove the battery and insert it again. If the tag
emits the same long (1/2 second) beep, do not use the tag.
Then, the tag will emit 2 short beeps to indicate adequate battery
voltage or 3 beeps to indicate inadequate battery voltage. 3 short beeps
means the tag needs a fresh battery.
Whenever a battery is inserted into a tag, the tag assumes that it is a
fresh battery. Inserting a used battery into a tag may result in what
appears to be a premature battery failure.
After the beep, continue tightening the cap until it is secure.
Contacting Savi Support
If you cannot find the information you need, contact Savi Support
Services.
• Check http://supportcenter.savi.com for contact information.
• Send an email to [e-mail].
• Call 1-888-994-SAVI (North America only) or 1-650-316-4760
between 5 a.m. and 5 p.m. Pacific time.
When you contact Savi Support Services by telephone or email, have the
following information available:
• Contact information (company name, your name, email, and phone
number)
• Problem description
• Software version
•Product type
• Serial number or license information