User's Manual

CHAPTER 5 Reader Sustainment and Maintenance
40 Savi Fixed Reader SR-650-101 Installation Guide
Troubleshooting
The table in this section lists problems that could occur with the Savi Fixed
Reader SR-650-101 and potential solutions.
In the unlikely event that a Savi fixed reader fails or problems occur that
simple troubleshooting cannot solve, Savi Customer Support may
recommend that the reader be returned to Savi Technology.
Problem Solution
No power
(indicator light is not
blinking)
✦ Confirm that power is available by checking circuit
breakers, power switches, or safety switches.
✦ If AC-powered, verify the presence and voltage of
the power by connecting a test unit to the power
source. Check the AC fuses.
✦ If DC-powered or solar powered, verify that the
external supply is supplying 12 to 24 VDC.
✦ Verify that the power cable is securely plugged into
the power source and the Fixed Reader input.
✦ Try a different power source.
✦ Replace the power cable.
Network cables
damaged or
disconnected
✦ Verify that the network cable is securely plugged
into the Fixed Reader.
✦ Verify that the network cable is securely plugged
into the SR-650-101.
✦ Check cables for physical damage.
ID needs confirmation
✦ Reset the power (by disconnecting and then
reconnecting the live power source) to view the
Fixed Reader serial number, which flashes in
sequence after the reader is reset. See “Applying
Power to the Savi Fixed Reader” on page 25
✦ Compare the Fixed Reader serial number to the
ID used in the management software and on the
printed label.
Unknown
✦ Turn power off and then back on.
✦ Call Savi Customer Support.