User's Manual

CHAPTER 1

Introduction

Contacting Customer Support

If you cannot find the information you need in this guide, contact Savi

Customer Support.

◆ Call 1-888-994-SAVI (North America only) or 1-408-743-8888 between

a.m. and 5 p.m. Pacific time.

◆ Send email to help@savi.com.

◆ Check www.savi.com/support for information.

When you contact Savi Customer Support by telephone or email, have the

following information available:

◆ Site location

◆ Incident description

◆ Estimated severity level of the incident

◆ Model number and version

◆ Serial number

◆ Computer type (Gateway, Dell, etc.) and model

◆ Operating system and service pack level

◆ Network protocol