User's Manual
7URXEOHVKRRWLQJ
(FKR3RLQW5HDGHU65,QVWDOODWLRQ*XLGH
7URXEOHVKRRWLQJ
Table 3-1 lists causes and solutions to problems that could occur
with the EchoPoint Reader SR-600-101.
In the unlikely event that an EchoPoint Reader fails or problems
occur that simple troubleshooting cannot solve, Savi Technical
Support may recommend that the EchoPoint Reader be returned
to Savi Technology.
7DEOH 3RVVLEOH3UREOHPVDQG6ROXWLRQV
Problem Solution
COM port
unavailable/
no communication
(possibly used for
another device
such as a mouse)
– Connect the EchoPoint Reader cable to another COM
port.
– Verify that the software setting matches the COM port
where the reader is connected.
No power
(indicator light
is not blinking)
– Confirm that power is available by checking any circuit
breakers, power switches, or safety switches.
– If AC-powered, verify the presence and voltage of the
power by connecting a test unit to the power source.
Check the AC fuses.
– If DC-powered, verify the continuity of the DC power
fuse on the EchoPoint Reader, the source voltage (6 to
15 VDC), and the polarity of the connections.
– If solar-powered, verify the output voltage of the module
is 6 or 12 VDC.
– Verify that the power cable is securely plugged into the
power source and the EchoPoint Reader input.
– Try a different power source.
– Replace the power cable.
Network cables
damaged or
disconnected
– Verify that the network cable is securely plugged into
the EchoPoint Reader.
– Verify that the network cable is securely plugged into
the Network Adapter.
– Check cables for physical damage.