User's Manual

1514
Replacement products are invoiced at new product purchased price.
Invoice is credited if the original item is returned within 15 days, less out-of-
warranty repair costs or charges associated with missing Installation Kit parts.
If original product is not received, terms are assessed against the invoice 15
days after issued.
PRODUCT PERIOD RATE
New / Unopened Boxes 0 - 45 Days
46 - 90 Days
91 - 180 Days
Over 180 Days
10% Handling Fee
25% Restocking Fee
50% Restocking Fee
No Credit
Opened Boxes /
3rd Party Products
3 years 10% Handling Fee
60% Restocking Fee
No Credit
Clearance / Last Time Buy No Return No Credit
Shipping Policy
- Savant Systems pays shipping charges for in-warranty advanced
replacements, best method at Savant’s discretion.
- If expedited shipping (any service faster than 3-day standard priority) is
requested, all charges are the responsibility of the Authorized Agent and will
be assessed on the invoice against the provided Purchase Order.
- Authorized Agent pays shipping charges for out-of-warranty advanced
replacements.
Product(s) Repair Policy Savant products requiring in-warranty or out-of-
warranty repair are typically replaced with a comparable new or refurbished
product at the discretion of Savant Systems.
Return Product for Credit Policy Savant Systems accepts returned products
at the restocking rates below. Installation Kits must be returned intact or will
be invoiced in addition to the restocking fees.
Custom, demo, refurbished, or discontinued (Last Time Buy/Clearance)
products may not be returned.
SAVANT RETURN AUTHORIZATION POLICY AND PROCEDURE Continued