User's Manual

1312
Step Two: Obtain a Return Material Authorization (RMA) Number
When the Savant Systems technician issues an RMA number, the product(s)
may be returned to Savant Systems. Savant Systems only accepts requests
for RMA numbers from Authorized Agents.
Advanced Replacement of Product When a product is to be returned
and a new product sent out prior to the original product being received, a
valid RMA number for the original product is required. Additionally, a new
Purchase Order (PO) number must be assigned by the Authorized Agent for
the advance replacement product. The new PO number secures the advance
replacement product until the original product is returned.
Step Three: Return Product(s) to Savant Systems
Authorized returns shipments should be returned to Savant Systems with the
following:
- Authorized returns must be shipped freight prepaid and insured with the
RMA number clearly written on the outside of the shipping carton. Cartons
without clearly identified RMA numbers may be refused at the return facility.
- Original or equivalent packaging must be used to prevent damage.
Ship To:
Savant Systems, LLC
Attention: RMA Department
45 Perseverance Way
Hyannis, MA 02601
SAVANT RETURN AUTHORIZATION POLICY AND PROCEDURE
Return Policy Savant System product(s) may only be returned for
replacement, credit, exchange, or evaluation with prior authorization
from Savant Systems. To obtain authorization, contact the Savant System
Technical Assistance Center (TAC). If applicable, this must be done while the
Authorized Agent is on-site and the equipment is connected and configured
in the manner in which it is expected to operate. To contact TAC, see below.
Return Procedure
Step One: Create A Ticket on the Dealer Portal
When Savant Systems products are considered to be installed correctly, yet
are non-operational, contact the Savant System TAC for troubleshooting. To
contact TAC, follow the steps below:
1. Access the Savant Website: savant.com
2. Click LOGIN
3. Enter Email and Password. and click LOG IN
4. The Support Center Web page opens
5. Select Support Request box
6. The Submit a Ticket window opens
7. Complete the information and click Finish
Note: A valid serial number is necessary for each product.
If TAC is unable to correct the issue and the item needs to be returned for
replacement, credit, exchange, orevaluation, the Savant Systems technician
will obtain a Return Material Authorization (RMA) number.