User's Manual

98
NEW PRODUCT LIMITED WARRANTY
Scope
This document contains terms and conditions of use by the end user/
purchaser and the limited warranty obligation of Savant Systems, LLC
(“Savant”) for hardware products (“Product”) purchased through an
authorized Agent of Savant (“Agent”) or directly from Savant. Separate
software licensing and support agreements are available from your Savant
Authorized Agent. The installation and use of the Products, including any
and all Savant components indicate that the end user/purchaser agrees to
be bound by these terms. All Savant Products are sold with a basic limited
warranty.
Hardware Product Limited Warranty
Purchases made on or after February 1, 2015 are covered by the following
warranty information:
- Savant products have a two (2) year warranty.
- Items purchased as part of a Clearance Program have a 90-day warranty.
NOTE: Warranty excludes misuse, abuse, accidental damage, modifications,
improper wiring, improper repair, incorrect repair, and operation outside
specified operating temperatures and humidity.
Conditions of warranty service are as follows:
- Warranty claims must be made to Savant or a Savant Authorized Agent.
- Upon receiving a written notice of warranty claim that the specified Product
does not meet the warranty set forth in this Agreement, Savant will issue to
the Agent a Return Material Authorization (“RMA”) number.
- Covered Hardware is tracked by serial number and must be shipped
(prepaid) to Savant’s repair facility. Original packaging must be utilized to
prevent damage. Repaired material shall be shipped by Savant to the Agent,
EXW (Ex Works) SAVANT. Savant’s standard time to repair and ship RMA
Products is thirty (30) days from receipt at Savant’s repair facility. Upon
receipt of the RMA Product, Savant shall inspect and test it. If Savant, in its
reasonable judgment, determines that the Product is defective, Savant shall,
if possible, repair the hardware. At Savant’s option, it may choose to replace
the covered Product with an equivalent (new or factory refurbished) Product.
If the Product is replaced, the returned Product material will become the
property of Savant. All factory-repaired Products shall be tested before
returning to the Agent.
- The New Product Limited Warranty commences upon the date of shipment
from Savant.
- Repaired or replaced Product will be warranted for the remainder of the
Products’ original Warranty Period, or ninety (90) days, whichever is longer.
- Separate “no trouble found” charges may apply for Product returned under
the warranty for repair that is determined to be in good working order. Costs
are limited to shipping, handling, testing, and administrative expenses.
Warranty Exclusions
- This warranty does not cover the cost of Product installation, removal, or
reinstallation.
- This warranty shall be the sole and exclusive remedy to the original
purchaser. In no event shall Savant be liable for incidental or consequential
damages of any kind.