IMPORTANT: This booklet contains important information about the vehicle’s warranty coverage. It also explains owner assistance information and Saturn’s participation in the Mediation/Arbitration Program. Keep this booklet with your vehicle and make it available to a Saturn retailer if warranty work is needed. Be sure to keep it with your vehicle if you sell it so future owners will have the information.
009 Saturn Limited Warranty and Owner Assistance Information An Important Message to Owners... .....................1 Saturn’s Commitment to You ..............................1 Owner Assistance .............................................1 GM Participation in an Alternative Dispute Resolution Program ........................................1 Warranty Service – United States and Canada ......1 Warranty Coverage at a Glance ...........................2 New Vehicle Limited Warranty ..........................
2009 Saturn Limited Warranty and Owner Assistance Information Owner Assistance .............................................28 Customer Satisfaction Procedure .......................28 Notification of Name/Address Change .................29 Participation in Better Business Bureau Mediation/Arbitration Program .........................29 State Warranty Enforcement Laws .....................30 Assistance For Text Telephone (TTY) Users .......30 Saturn Roadside Assistance ..............................
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An Important Message to Owners... Saturn’s Commitment to You We are committed to assuring your satisfaction with your new Saturn. Your Saturn retailer also wants you to be completely satisfied and invites you to return for all your service needs, both during and after the warranty period. Owner Assistance Your Saturn retailer is best equipped to provide all your service needs.
Warranty Coverage at a Glance The warranty coverages are summarized below. New Vehicle Limited Warranty Bumper-to-Bumper (Includes Tires) • Coverage is for the first 3 years or 36,000 miles, whichever comes first. Powertrain • Coverage is for 5 years or 100,000 miles, whichever comes first. 2 Sheet Metal • Corrosion coverage is for the first 3 years or • 36,000 miles, whichever comes first. Rust-through coverage is for the first 6 years or 100,000 miles, whichever comes first.
Federal • Gasoline Engines − Defects and performance for cars and light duty engines are covered for the first 2 years or 24,000 miles, whichever comes first. From the first 2 years or 24,000 miles to 3 years or 36,000 miles defects in material or workmanship continue to be covered under the New Vehicle Limited Warranty Bumper-to-Bumper coverage explained previously. Specified major components are covered for the first 8 years or 80,000 miles, whichever comes first.
New Vehicle Limited Warranty Saturn will provide for repairs to the vehicle during the warranty period in accordance with the following terms, conditions, and limitations. What Is Covered Warranty Applies This warranty is for Saturn vehicles registered in the United States and normally operated in the United States or Canada, and is provided to the original and any subsequent owners of the vehicle during the warranty period.
Engine Coverage includes: All internally lubricated parts, the entire pressurized fuel system (in-tank fuel pump, pressure lines, fuel rail(s), regulator, injectors and return line). Also included are all actuators and electrical components internal to the engine (i.e.: Active Fuel Management Valve Lifter Oil Manifold, etc.
Accessory Coverages Sheet Metal Coverage All GM parts and accessories sold and permanently installed on a GM vehicle by a GM Dealer or GM approved Accessory Distributor/Installer (ADI) prior to delivery will be covered under the applicable portion (Bumper-to-Bumper, Powertrain, etc.) of the New Vehicle Limited Warranty.
What Is Not Covered Tire Damage or Wear Normal tire wear or wear-out is not covered. Road hazard damage such as punctures, cuts, snags, and breaks resulting from pothole impact, curb impact, or from other objects is not covered. Also, damage from improper inflation, spinning, as when stuck in mud or snow, tire chains, racing, improper mounting or dismounting, misuse, negligence, alteration, vandalism, or misapplication is not covered.
Damage Due to Insufficient or Improper Maintenance Damage caused by failure to follow the recommended maintenance schedule intervals and/or failure to use or maintain fluids, fuel, lubricants, or refrigerants recommended in the owner manual is not covered. Damage Due to Contaminated or Poor Quality Fuel Poor fuel quality or incorrect fuel may cause driveability problems such as hesitation, lack of power, stall, or no start.
Extra Expenses Hybrid Specific Warranty Economic loss or extra expense is not covered.
This warranty is for Hybrid vehicles registered in the United States or Canada, and normally operated in the United States or Canada respectively. In addition to the initial owner of the vehicle, the coverage described in this Hybrid warranty is transferable at no cost to any subsequent person(s) who assumes ownership of the vehicle within the above described 8 years or 100,000 miles (160 000 kilometers) term. No deductibles are associated with this Hybrid warranty.
Other Hybrid Components What is Not Covered The 42-volt cable assembly, auxiliary transmission pump, hill start valve, and cabin heater coolant pump. In addition to the ”What is Not Covered“ section previously, this Hybrid warranty does not cover the following items: VUE Two-mode Hybrid Coverage Transmission Hybrid transmission assembly and internal components, including the transmission auxiliary fluid pump, transmission auxiliary pump controller, and 3-phase transmission cables.
Things You Should Know About the New Vehicle Limited Warranty Warranty Repairs – Component Exchanges In the interest of customer satisfaction, Saturn may offer exchange service on some vehicle components. This service is intended to reduce the amount of time your vehicle is not available for use due to repairs. Components used in exchange are service replacement parts which may be new, remanufactured, reconditioned, or repaired, depending on the component involved.
Vehicle Operation and Care Considering the investment you have made in your Saturn, we know you will want to operate and maintain it properly. We urge you to follow the maintenance instructions in your owner manual. If you have questions on how to keep your vehicle in good working condition, see your Saturn retailer, the place many customers choose to have their maintenance work done. You can rely on your Saturn retailer to use the proper parts and repair practices.
Warranty Coverage – Extensions Time Extensions: The New Vehicle Limited Warranty will be extended one day for each day beyond the first 24 hour period in which your vehicle is at an authorized retail facility for warranty service. You may be asked to show the customer service orders to verify the period of time the warranty is to be extended. Your extension rights may vary depending on state law.
Original Equipment Alterations Pre-Delivery Service This warranty does not cover any damage or failure resulting from modification or alteration to the vehicle’s original equipment as manufactured or assembled by Saturn except for Retailer Installed Regular Production Option (RPO) equipment such as a Delco radio, cruise control, etc. and Saturn approved retailer installed accessory packages as identified in the Saturn parts and accessories manuals.
Emission Control Systems Warranty The emission warranty on your vehicle is issued in accordance with the U.S. Federal Clean Air Act. Defects in material or workmanship in Saturn emission parts may also be covered under the New Vehicle Limited Warranty Bumper-to-Bumper coverage. In any case, the warranty with the broadest coverage applies. What Is Covered The parts covered under the emission warranty are listed under the “Emission Warranty Parts List” later in this section.
Federal Emission Control System Warranty Federal Warranty Coverage • 2 years or 24,000 miles and 8 years or 80,000 miles for the catalytic converter, vehicle/powertrain control module, transmission control module or other onboard emissions diagnostic device, including emission-related software, whichever comes first.
California Emission Control System Warranty This section outlines the emission warranty that Saturn provides for your vehicle in accordance with the California Air Resources Board. Defects in material or workmanship in Saturn emission parts may also be covered under the New Vehicle Limited Warranty Bumper-to-Bumper coverage. In any case, the warranty with the broadest coverage applies.
Saturn Warranty Coverage • For 3 years or 50,000 miles (5 years or 50,000 miles for DURAMAX Diesel), whichever comes first: − If your vehicle fails a smog check inspection, Saturn will make all necessary repairs and adjustments to ensure that your vehicle passes the inspection. This is your Emission Control System Performance Warranty. − If any emission related part on your vehicle is defective, Saturn will repair or replace it. This is your Short-term Emission Defects Warranty.
Owner’s Warranty Responsibilities Emission Warranty Parts List As the vehicle owner, you are responsible for the performance of the scheduled maintenance listed in your owner manual. Saturn recommends that you retain all maintenance receipts for your vehicle, but Saturn cannot deny warranty coverage solely for the lack of receipts or for your failure to ensure the performance of all scheduled maintenance. The emission parts listed here are covered under the Emission Control System Warranty.
Powertrain Control System Vehicle Speed Sensor ABS Control Module ** Wheel Speed Sensor Camshaft Position Actuator * Transmission Controls and Torque Management Camshaft Position Actuator Valve GMLAN (CAN) Communications Circuit Coolant Level Sensor Manual Transmission Clutch Switch Data Link Connector Park/Neutral Switch Engine Control Module (ECM) ** Torque Converter Clutch Solenoids Engine Coolant Temperature Sensor Torque Converter Clutch Switch Fuel Control Module ** Transmission Contr
Charge Air Control Solenoid Valve Fuel Management System ® Common Rail Assembly (6.6L DURAMAX Diesel) * Charge Air Control Valve Diesel Fuel Injection Pump * Charge Air Cooler * Diesel Fuel Injector Control Module – EDU (6.6L DURAMAX® Diesel) * Charge Air Cooler Fan Direct Fuel Injector Assembly (6.
Ignition System Camshaft Position Sensor(s) Crankshaft Position Sensor(s) Glow Plug(s) (Diesel) Glow Plug Controller (Diesel) Ignition Coil(s) Ignition Control Module Knock Sensor Spark Plug Wires Spark Plugs Catalytic Converter System Catalytic Converter(s) and Muffler if attached as assembly * ** Exhaust Manifold with Catalytic Converter attached as assembly * ** Exhaust Manifold Gasket Exhaust Pipes and/or Mufflers (when located between catalytic converters and exhaust manifold) Positive Crankcase Venti
Evaporative Emission Control System (Gasoline Engines) Drive Motor/Generator Control Module (DMCM - HCP, MCPA, MCPB) ** Canister Electro-Hydraulic Brake Control Module (EBCM) ** Canister Purge Solenoid Valve Energy Storage Control Module ** Canister Vent Solenoid Fuel Filler Pipe Adapter Seal Fuel Feed and Return Pipes and Hoses Hybrid Batteries * Fuel Filler Cap Hybrid Battery Temperature Sensors Fuel Level Sensor Hybrid Battery Voltage Sensors Fuel Limiter Vent Valve * SGCM Coolant Circuit
Gaskets Replacement Parts Grommets The emission control systems of your vehicle were designed, built, and tested using genuine Saturn parts* and the vehicle is certified as being in conformity with applicable federal and California emission requirements. Accordingly, it is recommended that any replacement parts used for maintenance or for the repair of emission control systems be new, genuine Saturn parts.
Maintenance and Repairs Maintenance and repairs can be performed by any qualified service outlet; however, warranty repairs must be performed by an Authorized Saturn Retail Service Facility or Authorized Saturn Service Provider, except in an emergency situation when a warranted part or an Authorized Saturn Retail Service Facility is not reasonably available to the vehicle owner.
Claims Procedure As with the other warranties covered in this booklet, take your vehicle to any authorized Saturn retail facility to obtain service under the emission warranty. This should be done as soon as possible after failing an EPA-approved I/M test or a California smog check test, or at any time you suspect a defect in a part. Those repairs qualifying under the warranty will be performed by any Saturn retailer or Authorized Saturn Service Provider at no charge.
Owner Assistance Customer Satisfaction Procedure At Saturn, we are committed to the concept of total customer satisfaction. We have made a commitment to provide our customers with unparalleled service, before, during, and after the purchase of a Saturn vehicle. We call this concept the Saturn Difference. If, for any reason, your ownership experience falls below expectations, we suggest you take the following action: STEP ONE: Contact the Retailer’s Customer Assistance Liaison.
Notification of Name/Address Change If you have purchased a previously owned Saturn or have changed your name or address, provide this information to your nearest retail facility service department or the customer assistance center. Participation in Better Business Bureau Mediation/Arbitration Program Both Saturn and your retailer are committed to making sure you are completely satisfied with your new vehicle.
State Warranty Enforcement Laws Laws in many states permit owners to obtain a replacement vehicle or a refund of the purchase price under certain circumstances. The provisions of these laws vary from state to state. To the extent allowed by state law, Saturn requires that you first provide us with written notification of any service difficulty you have experienced so that we have an opportunity to make any needed repairs before you are eligible for the remedies provided by these laws.
Saturn Courtesy Transportation If your vehicle requires warranty repairs during the 5 year/100,000 mile (8 year/100,000 miles (160 000 kilometers) for VUE Two-mode Hybrid, VUE Green Line Hybrid, and AURA Green Line Hybrid vehicles) coverage period, alternate transportation and/or reimbursement of certain transportation expenses are available under the Courtesy Transportation Program. Several transportation options are available. Consult your dealer or refer to the owner manual for details.
Special Coverage Adjustment Programs Beyond the Warranty Period Saturn is proud of the protection afforded by its warranty coverages. In order to achieve maximum customer satisfaction, there may be times when Saturn will establish a special coverage adjustment program to pay all or part of the cost of certain repairs not covered by the warranty or to reimburse certain repair expenses you may have incurred.
Online Owner Center (U.S.) — www.gmownercenter.com/saturn My GM Canada (Canada) — www.gm.ca Information and services customized for your specific vehicle — all in one convenient place. My GM Canada is a password-protected section of www.gm.ca where you can save information on GM vehicles, get personalized offers, and use handy tools and forms with greater ease.
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