IMPORTANT: This booklet contains important information about the vehicle’s warranty coverage. It also explains owner assistance information and Saturn’s participation in the Mediation/Arbitration Program. Keep this booklet with your vehicle and make it available to a Saturn retailer if warranty work is needed. Be sure to keep it with your vehicle if you sell it so future owners will have the information.
008 Saturn Limited Warranty and Owner Assistance Information Warranty Coverage at a Glance ...........................1 New Vehicle Limited Warranty ............................1 Emission Control Systems Warranty* ...................1 New Vehicle Limited Warranty .............................3 What Is Covered ...............................................3 What Is Not Covered .........................................5 Hybrid Specific Warranty ....................................8 What is Covered .........
Warranty Coverage at a Glance The warranty coverages are summarized below. New Vehicle Limited Warranty Bumper-to-Bumper (Includes Tires) • Coverage is for the first 3 years or 36,000 miles, whichever comes first. Powertrain • Coverage is for 5 years or 100,000 miles, whichever comes first. Sheet Metal • Corrosion coverage is for the first 3 years or • 36,000 miles, whichever comes first. Rust-through coverage is for the first 6 years or 100,000 miles, whichever comes first.
Federal • Gasoline Engines − Defects and performance for cars and light duty engines are covered for the first 2 years or 24,000 miles, whichever comes first. From the first 2 years or 24,000 miles to 3 years or 36,000 miles defects in material or workmanship continue to be covered under the New Vehicle Limited Warranty Bumper-to-Bumper coverage explained previously. Specified major components are covered for the first 8 years or 80,000 miles, whichever comes first.
New Vehicle Limited Warranty Saturn will provide for repairs to the vehicle during the warranty period in accordance with the following terms, conditions, and limitations. What Is Covered Warranty Applies This warranty is for Saturn vehicles registered in the United States and normally operated in the United States or Canada, and is provided to the original and any subsequent owners of the vehicle during the warranty period.
Powertrain Coverage Accessory Coverages The powertrain is covered for 5 years or 100,000 miles, whichever comes first, except for other coverages listed here under “What is Covered” and those items listed under “What is Not Covered” later in this section. All Saturn accessories and parts sold by Saturn and permanently installed on a Saturn vehicle prior to delivery will be covered under the provisions of the New Vehicle Limited Warranty.
Sheet Metal Coverage What Is Not Covered Sheet metal panels are covered against corrosion and rust-through as follows: Tire Damage or Wear Corrosion: Body sheet metal panels are covered against rust for 3 years or 36,000 miles, whichever comes first. Normal tire wear or wear-out is not covered. Road hazard damage such as punctures, cuts, snags, and breaks resulting from pothole impact, curb impact, or from other objects is not covered.
Damage Due to Accident, Misuse, or Alteration Damage caused as the result of any of the following is not covered. • Collision, fire, theft, freezing, vandalism, riot, explosion, or objects striking the vehicle • Misuse of the vehicle such as driving over curbs, overloading, racing, or other competition. Proper vehicle use is discussed in the owner manual. • Alteration or modification to the vehicle including the body, chassis, or components after final assembly by Saturn.
Damage Due to Contaminated or Poor Quality Fuel Poor fuel quality or incorrect fuel may cause driveability problems such as hesitation, lack of power, stall, or no start. It may also render gauges inoperable or degrade functionality for components such as spark plugs, oxygen sensors, and the catalytic converter. Damage from poor fuel quality, water contamination, incorrect diesel fuel, or gasoline may not be covered.
Extra Expenses Hybrid Specific Warranty Economic loss or extra expense is not covered.
This warranty is for Hybrid vehicles registered in the United States or Canada, and normally operated in the United States or Canada. In addition to the initial owner of the vehicle, the coverage described in this Hybrid warranty is transferable at no cost to any subsequent person(s) who assumes ownership of the vehicle within the above described 8 year or 100,000 mile (160 000 kilometres) term. No deductibles are associated with this Hybrid warranty.
Obtaining Repairs What is Not Covered To obtain warranty repairs, take the vehicle to a Saturn retail facility within the warranty period and request the needed repairs. A reasonable time must be allowed for the retail facility to perform necessary repairs. Warranty repairs will be performed using new or remanufactured parts.
Maintenance and Damage Due to Insufficient or Improper Maintenance All vehicles require periodic maintenance. Maintenance services, such as those detailed in the owner manual, are at the owner’s expense. Damage caused by failure to follow the recommended maintenance schedule intervals and/or failure to use or maintain fluids, fuel, lubricants, or refrigerants recommended in the owner manual is not covered. Extra Expenses Economic loss or extra expense is not covered.
Things You Should Know About the New Vehicle Limited Warranty Warranty Repairs – Component Exchanges In the interest of customer satisfaction, Saturn may offer exchange service on some vehicle components. This service is intended to reduce the amount of time your vehicle is not available for use due to repairs. Components used in exchange are service replacement parts which may be new, remanufactured, reconditioned, or repaired, depending on the component involved.
Paint, Trim, and Appearance Items Defects in paint, trim, upholstery, or other appearance items are normally corrected during new vehicle inspection or during pre-delivery inspection. If you find any paint or appearance concerns, advise your retailer as soon as possible. Deterioration due to use and exposure is not covered by the warranty. Your owner manual has instructions regarding the care of these items.
Warranty Coverage – Extensions Time Extensions: The New Vehicle Limited Warranty will be extended one day for each day beyond the first 24 hour period in which your vehicle is at an authorized retail facility for warranty service. You may be asked to show the customer service orders to verify the period of time the warranty is to be extended. Your extension rights may vary depending on state law.
Original Equipment Alterations Pre-Delivery Service This warranty does not cover any damage or failure resulting from modification or alteration to the vehicle’s original equipment as manufactured or assembled by Saturn except for Retailer Installed Regular Production Option (RPO) equipment such as a Delco radio, cruise control, etc. and Saturn approved retailer installed accessory packages as identified in the Saturn parts and accessories manuals.
Emission Control Systems Warranty The emission warranty on your vehicle is issued in accordance with the U.S. Federal Clean Air Act. Defects in material or workmanship in Saturn emission parts may also be covered under the New Vehicle Limited Warranty Bumper-to-Bumper coverage. In any case, the warranty with the broadest coverage applies. What Is Covered The parts covered under the emission warranty are listed under the “Emission Warranty Parts List” later in this section.
Federal Emission Control System Warranty Federal Warranty Coverage • 2 years or 24,000 miles and 8 years or 80,000 miles for the catalytic converter and the vehicle/powertrain control module (including emission-related software), whichever comes first. Federal Emission Defect Warranty Saturn warrants to the owner the following: • The vehicle was designed, equipped, and built so as to conform at the time of sale with the applicable regulations of the Federal Environmental Protection Agency (EPA).
California Emission Control System Warranty This section outlines the emission warranty that Saturn provides for your vehicle in accordance with the California Air Resources Board. Defects in material or workmanship in Saturn emission parts may also be covered under the New Vehicle Limited Warranty Bumper-to-Bumper coverage. In any case, the warranty with the broadest coverage applies.
Saturn Warranty Coverage • For 3 years or 50,000 miles, whichever comes first: − If your vehicle fails a smog check inspection, Saturn will make all necessary repairs and adjustments to ensure that your vehicle passes the inspection. This is your Emission Control System Performance Warranty. − If any emission related part on your vehicle is defective, Saturn will repair or replace it. This is your Short-term Emission Defects Warranty.
Owner’s Warranty Responsibilities Emission Warranty Parts List As the vehicle owner, you are responsible for the performance of the scheduled maintenance listed in your owner manual. Saturn recommends that you retain all maintenance receipts for your vehicle, but Saturn cannot deny warranty coverage solely for the lack of receipts or for your failure to ensure the performance of all scheduled maintenance. The emission parts listed here are covered under the Emission Control System Warranty.
Powertrain Control System Throttle Position Sensor ABS Control Module ** Throttle Position Switch Camshaft Position Actuator * Vehicle Control Module (VCM) ** Camshaft Position Actuator Valve Vehicle Speed Sensor Coolant Level Sensor Wheel Speed Sensor Data Link Connector Transmission Controls and Torque Management Electronic Throttle Control (ETC) Motor GMLAN (CAN) Communications Circuit Engine Control Module (ECM) ** Manual Transmission Clutch Switch Engine Coolant Temperature Sensor Park
Charge Air Control Actuator Fuel Management System ® Common Rail Assembly (6.6L DURAMAX Diesel) * Charge Air Control Solenoid Valve Diesel Fuel Injection Pump * Charge Air Control Valve Diesel Fuel Injection Pump Timing Adjust Charge Air Cooler * Diesel Fuel Injector Control Module – EDU (6.6L DURAMAX® Diesel) * Charge Air Cooler Fan Diesel Fuel Temperature Sensor Idle Speed Control Motor Direct Fuel Injector Assembly (6.
Turbocharger Thermo Purge Switch ® Vacuum Pump (6.6L DURAMAX Diesel) Ignition System Camshaft Position Sensor(s) Crankshaft Position Sensor(s) Distributor Distributor Cap Distributor Pick Up Coil Catalytic Converter System Catalytic Converter(s) and Muffler if attached as assembly ** Diesel Exhaust Temperature and Pressure Sensors Diesel Particulate Filter (DPF) * Exhaust Manifold (7/70 Only Corvette 7.0L, Equinox, Torrent, Uplander, Montana SV6, Cadillac DTS 4.6L and XLR, (Impala and Grand Prix 5.
Exhaust Gas Recirculation System Hybrid EGR Feed and Delivery Pipes or Cast-in Passages Auxiliary Transmission Fluid Pump EGR Valve Battery Cooling Fan ® Battery Pack Control Module (BPCM) * EGR Valve Cooler (6.6L DURAMAX Diesel) * ® EGR Vacuum Pump Assembly (6.
Miscellaneous Items Used with Above Components are Covered Belts Boots Clamps Connectors Ducts Fittings Gaskets Grommets Hoses Housings Mounting Hardware Parts specified in your maintenance schedule that require scheduled replacement are covered up to their first replacement interval or the applicable emission warranty coverage period, whichever comes first. If failure of one of these parts results in failure of another part, both will be covered under the Emission Control System Warranty.
Replacement Parts Maintenance and Repairs The emission control systems of your vehicle were designed, built, and tested using genuine Saturn parts* and the vehicle is certified as being in conformity with applicable federal and California emission requirements. Accordingly, it is recommended that any replacement parts used for maintenance or for the repair of emission control systems be new, genuine Saturn parts.
Receipts and records covering the performance of regular maintenance or emergency repairs should be retained in the event questions arise concerning maintenance. These receipts and records should be transferred to each subsequent owner. Saturn will not deny warranty coverage solely on the absence of maintenance records. However, Saturn may deny a warranty claim if a failure to perform scheduled maintenance resulted in the failure of a warranty part.
Owner Assistance Customer Satisfaction Procedure At Saturn, we are committed to the concept of total customer satisfaction. We have made a commitment to provide our customers with unparalleled service, before, during, and after the purchase of a Saturn vehicle. We call this concept the Saturn Difference. If, for any reason, your ownership experience falls below expectations, we suggest you take the following action: STEP ONE: Contact the Retailer’s Customer Assistance Liaison.
Notification of Name/Address Change If you have purchased a previously owned Saturn or have changed your name or address, provide this information to your nearest retail facility service department or the customer assistance center. Participation in Better Business Bureau Mediation/Arbitration Program Both Saturn and your retailer are committed to making sure you are completely satisfied with your new vehicle.
State Warranty Enforcement Laws Laws in many states permit owners to obtain a replacement vehicle or a refund of the purchase price under certain circumstances. The provisions of these laws vary from state to state. To the extent allowed by state law, Saturn requires that you first provide us with written notification of any service difficulty you have experienced so that we have an opportunity to make any needed repairs before you are eligible for the remedies provided by these laws.
Saturn Courtesy Transportation Warranty Information for California Only If your vehicle requires warranty repairs during the 5 year/100,000 mile (8 year/100,000 for Hybrid vehicles) warranty coverage period, alternate transportation and/or reimbursement of certain transportation expenses are available under the Courtesy Transportation Program. Several transportation options are available. Consult your dealer or refer to the owner manual for details. California Civil Code Section 1793.
Special Coverage Adjustment Programs Beyond the Warranty Period Saturn is proud of the protection afforded by its warranty coverages. In order to achieve maximum customer satisfaction, there may be times when Saturn will establish a special coverage adjustment program to pay all or part of the cost of certain repairs not covered by the warranty or to reimburse certain repair expenses you may have incurred.
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