User's Manual

Calling for Assistance
For prompt and efficient assistance when calling,
please provide the following to the Roadside
Assistance Representatives:
• Your name, home address, and home
telephone number
• Telephone number of your location
• Location of the vehicle
• Model, year, color, and license plate number
of the vehicle
• Odometer reading, Vehicle Identification
Number (VIN) and delivery date of the vehicle
• Description of the problem
Towing and Road Service Exclusions
Specifically excluded from Roadside Assistance
coverage are towing or services for vehicles operated
on a non-public roadway or highway, fines, impound
towing caused by a violation of local, Municipal,
State, Provincial or Federal law, and mounting,
dismounting or changing of snow tires, chains, or
other traction devices.
Roadside Assistance is not part of or included in the
coverage provided by the New Vehicle Limited Warranty.
Saturn and General Motors of Canada Limited reserve
the right to make any changes or discontinue the
Roadside Assistance program at any time without
notification.
Scheduling Service Appointments
When your vehicle requires warranty service, contact
your dealer/retailer and request an appointment.
By scheduling a service appointment and advising your
service consultant of your transportation needs, your
dealer/retailer can help minimize your inconvenience.
If your vehicle cannot be scheduled into the service
department immediately, keep driving it until it can be
scheduled for service, unless, of course, the problem is
safety-related. If it is, please call your dealership/retailer,
let them know this, and ask for instructions.
If the dealer/retailer requests that you simply drop the
vehicle off for service, you are urged to do so as early in
the work day as possible to allow for the same day repair.
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