User's Manual

STEP THREE (U.S. Owners): Both Saturn and its
retailers are committed to making sure you are
completely satisfied with your Saturn vehicle. However,
if you continue to remain unsatisfied after following
the procedure outlined in Steps One and Two,
Saturn and its retailers offer the additional assistance
of a neutral party through our voluntary participation
in a mediation/arbitration program called Better
Business Bureau (BBB) Auto Line.
The BBB Auto Line Program is an out-of-court
program administered by the Council of Better
Business Bureaus to settle automotive disputes
regarding vehicle repairs or the interpretation of
the New Vehicle Limited Warranty. This program
is available at no cost to you, our customer.
Although you may be required to resort to this informal
dispute resolution program prior to filing a court
action, use of the program is free of charge and
your case is generally heard within 40 days. If you
do not agree with the decision given in your case,
you can reject it and proceed with any other venue
for relief available to you.
Contact the BBB Auto Line Program by using the
toll-free telephone number or by writing them at
the following address:
BBB Auto Line Program
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
Telephone: [phone]
This program is available in all 50 states and the
District of Columbia. Eligibility is limited by vehicle
age, mileage and other factors. Saturn Corporation
reserves the right to change eligibility limitations
and/or discontinue its participation in this program.
STEP THREE (Canadian Owners):
General Motors Participation in the
Mediation/Arbitration Program
In the event that you do not feel your concerns have
been addressed after following the procedure outlined
in Steps 1 and 2, General Motors of Canada Limited
has committed to binding arbitration of owner disputes
involving factory-related vehicle service claims. The
program provides for the review of the facts involved
by an impartial third party arbiter, and may include
an informal hearing before the arbiter.
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